Customer Reviews (6)
RASHMIN PATEL
Colour damage and misaligned doors.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Colour damage and misaligned doors.”
Apr 07, 2025
PRECIOUS EDANG
Awesome
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful. i love it very classy ❤️”
Aug 20, 2024
Mikee Singco
“Thank you so much for your wonderful feedback, Precious! We're thrilled to hear that you find the TV stand beautiful and classy. Your satisfaction is our top priority, and we’re so glad you’re pleased with your purchase.”
JAMES GILDEMEYER
TV Stand
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The stand is solid and appears well built. The doors are a bit difficult to adjust and were not even upon delivery. The assembly, which we paid for was disappointing. The gentlemen were careful unpacking and moving it into our room, however I feel the assembly was rushed and a bit haphazard. The only real assembly was to install the feet which was essentially installing 10 bolts and two of them were cross-threaded and did not tighten down all the way. Also the doors needed adjusting which they did not do and there were three styrofoam blocks inside the stand for support during shipping and they needed to be cut in half to be removed which made a huge mess. They did not attempt to do that either. I feel that we paid $200 for inside delivery and assembly and very little was done to justify the cost. The furniture is great but the service is making me reconsider using Ashley in the future.”
Apr 16, 2025
n001 -
Horrible customer service for such an overpriced piece, they didn't let me return or exchange the same day
⭐ ☆ ☆ ☆ ☆ (1/5)
“Do Not waste your money on this or on Ashleys. Poor quality and poor customer service, they dont follow policy. I should have been able to return or exchange this. When the item was delivered on June 28 they didn't wait for just 2 mins to assess in case I wanted to reject the delivery and said they just handle the delivery since they are a 3rd party. I noticed 5 mins after they left that it had 3 scratches/ cracks that I could feel on the marble including the edge of the marble top, in addition to the cabinets not being aligned. I reached out immediately to the store associate who never got back to me and I called customer care, customer care got back to me via text and scheduled a technician visit to fix it on Wednesday July 2, He fixed the alignment by tightening the hinge and lifting one of the legs with a plastic piece! stating that the frame isn’t always manufactured correctly. As for the marble cracks he said they were fissures that dont warrant a replacement which btw even if a fissure, it can still expand and develop into a crack although he denied it.
Customer care messaged that same day saying its “up to standard” and not considered a defect. After alot of back and forth that day they scheduled a second opinion on July 1 and then messaged me a little later the same day saying they are cancelling it because it is up to standard and that they will not accept a return or exchange even though this was all within 4 days of purchase. I went to 3 Ashley stores before I decided on this TV stand and all of the showroom pieces didn’t have a single crack. Today is day 10 since I received the item and I just cannot accept how overpriced it is and how horrible customer service was with me.
This was the last message I received without any resolution
“I apologize for the experience you've had, and I completely understand your frustration. Your feedback is important to us, and we will make sure to address the situation internally to improve our service. If there's anything further I can assist you with, please feel free to let me know. Thank you for sharing your concerns with us.”
It feels like an overpriced Walmart piece. You can get similar items with better material (real wood too) for less money at Living spaces or even Amazon and Wayfair. This will be the last time we purchase from Ashleys.”
Jul 08, 2025
HELEN PIMENTAL
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Very elegant. Just what I was looking for.”
Sep 25, 2025
Nancy Huether
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 30, 2025