Customer Reviews (10)
FERNANDO GARCIA
Very poor quality and customer service
⭐ ☆ ☆ ☆ ☆ (1/5)
“3 pieces arrived damaged, I opened a claim and it is really hard to get them to understand the issue, many pictures, many information is requested, as if they did not want to replace/repair anything. I have had issues with all the items I have purchased from Ashley in store or online.”
Mar 26, 2025
Winnie Williams
I actually have a question
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“can you tell me if the top of this is a laminate, a paper laminate, or a veneer?”
Jun 15, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
AIREFETALO SADOH
Hard to Assemble and wrong color
⭐ ⭐ ☆ ☆ ☆ (2/5)
“It was extremely hard to assemble.I haven't even finished assembling it yet.I was informed you can only pay for assembly prior to ordering the item. Additionally the color in the description is NOT color displayed.”
Jun 15, 2023
Prabhjot Prabhjot
“ Thank you for the review you have shared. We hope glad you like the item. Please accept our sincerest apologies for the inconvenience. Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com Thank you Review Team. ”
MARTHA AQUINO
Manhattan’s Off white TV Stand
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The stand is nice. However, we ordered the off white cinnamon it looks gray not off white”
May 26, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
BRANDI FAIL
False Color Description on Advertisement
⭐ ☆ ☆ ☆ ☆ (1/5)
“This came in GRAY! Not off white as advertised!”
Apr 22, 2023
Prabhjot Prabhjot
“ Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the item to Reviewfeedback@ashleyfurntiure.com, with a brief description. In the subject line, please provide the following: Order number, and Full name listed on the account. Please include in the email, if you'd like a replacement, refund by returning , or simply just need parts, if available. We will then submit the request to the specialist, for this item has special processing. You will be contacted, when the specialist has been sent the information. Then, once the information has been submitted to the specialist, within the next 24/72 hours you'll be contacted by the specialist, via email. Please check your spam folder in that time frame, for further instructions. Looking forward to hearing back from you. ”
KAMERON CLARK
Not the color as advertised
⭐ ☆ ☆ ☆ ☆ (1/5)
“In the description it says off-white which you would assume like in the picture would be a creamish white. It is literally gray.. There is no gray option when selecting the color.”
Dec 07, 2022
Manish Giri
“Hello Kameron Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the damages/defects to Reviewfeedback@ashleyfurntiure.com, with a brief description. In the subject line, please provide the following: Order number, and Full name listed on the account. Please include in the email, if you'd like a replacement, refund by returning, or simply just need parts. We will then submit the information to the specialist, for this item has special processing. You will be contacted, when the specialist has been sent the information. Then, once the information has been submitted to the specialist, within the next 24/72 hours you'll be contacted by the specialist, via email. Please check your spam folder in that time frame, for further instructions. Looking forward to hearing back from you. Thank you, Review Team”
LEONARDO VALLEJO
Great, confusing to assemble
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Only giving it 4 stars bc the instructions to build it were really confusing.”
Dec 07, 2022
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
KELSEY JEFFERIS
Delayed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I ordered this on March 22, 2022 right before it went out of stock. When I ordered, they said they would email me to update me on shipping timing. I never received such an email. I know shipping of furniture is backed up due to COVID and expected a delay but still ordered because they said they would email me with an update on shipping timing. No matter who I contact (via phone or online chat) I am told they can't give me any info and that a specialist will contact me in 48 hours. 3 times I have done this and I have yet to hear from a specialist. I just want to make sure I will be home when it eventually does ship. I would also love to know if it will ship in 2 months or 6+ months. Some transparency here would be helpful.”
Apr 15, 2022
Sachin Singh
“Thank you for your review. We see that the back office team emailed you on 4/11/2022 so I would request you to please check your junk or spam folder. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com.”
Nima Sharafkhani
DIFFERENT COLOR
⭐ ☆ ☆ ☆ ☆ (1/5)
“The color is wrong, it’s not off with. It’s totally different than advertisement and it’s gray color and not easy to assemble. I would like to find out how can I return it.”
Mar 28, 2025
DIANA BAILEY
Do NOT buy. Absolutely terrible.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Absolutely terrible. Would rate 0 stars if I could. The first shipment didn’t even make it to my house and I had to wait over a week to get a replacement sent. When the replacement arrived I could not even get past the 1st step due to a manufacturing defect of there being no premade holes in the product. Will never purchase something from Ashley again.”
Aug 10, 2025