Customer Reviews (33)
DEXTER HARRIS
No courtesy
⭐ ☆ ☆ ☆ ☆ (1/5)
“Disrespectful customer service”
Apr 01, 2025
IAN OVERTOOM
Great insert
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The box was a little beat up when it was delivered, but everything was well packaged and nothing was damaged. Installation was fairly simple with two people and we love the results. Helps tie in the sleeker look we are going for in our living room.”
Jan 07, 2025
Bryan Florendo
“Thank you very much for your positive review! We're so happy to hear that you're enjoying the results and that the installation was simple. We also appreciate your feedback about the packaging, and we're glad nothing was damaged. At Ashley, we bring you styles that help you build the home you envision. Thank you for being a valued Ashley customer!”
KRISTI BOBAY
Fireplace
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice small fireplace for our bedroom. Wish it had color changing lights”
Oct 15, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ANNA DIAZ
Excellent Purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very happy with this purchase! I love that it will cycle through the colors and you can pick the flame look. Heats up nicely as well!! Very good buy!”
Jun 25, 2022
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team”
NANCY BRODERICK
Absolutely love this TV stand/fireplace
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love this TV stand/fireplace insert, it looks beautiful and I have had so many compliments. It puts out a lot of heat and my dogs love to lay in front of it in the winter time! Well worth the money.”
Mar 08, 2022
STEPHANIE FAULKNER
A little damage, but cute insert
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Love the look and style of this insert. The glass pieces and color lighting options are wonderful. While the box came undamaged, the insert was dented in the back. As it still functioned fine, my husband didn’t want the hassle of returning it, but I was a little disappointed that someone obviously packaged a damaged insert and shipped it to us.”
Nov 03, 2021
Chelsea Widner
“Thank you for sharing your valuable feedback with us. We want to help more. Please email us your contact information, Sales Order number, and copy of your review to Reviewfeedback@Ashleyfurniture.com, and our teams will be glad to further assist you in finding a quick resolution.”
BERENICE MERIDA
In live
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Just easy to handle”
Oct 14, 2021
DONALD BRIMER
love the fireplace option
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is beautiful. plenty of heat, looks great.”
Sep 07, 2021
DENISE GLOVER
Well made!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Heavy! Well made”
Aug 12, 2021
JOSEPH FLEMING
Fantastic fireplace entertainment center
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The fireplace is an awesome addition to my living room. If there was anything that I could change is to have the beep that turns on the fireplace to be a bit quieter. It blares when you turn it on or change the temperature.”
Jul 29, 2021
JUDITH WINKELKOTTER
Judy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Perfect length for under our tv”
Apr 27, 2021
TANISHA JOHNSON
Ambiance is life
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Everyone who has seen it, loves it”
Nov 19, 2020
RAQUEL KOSIARSKI
Finishing Touch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This piece completed the set. Basking in the warm glow at night is very romantic; as if it was always supposed to be there.”
Sep 11, 2020
Vince Johnson
Nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Heater works very well I have vaulted ceilings and it never skipped a beat”
May 15, 2020
DEEANN SCANNIELLO
Entertainment Accessories Electric Fireplace Insert
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely beautiful. All the different color functions, plus heat. Looks beautiful in our home. More so than I expected when we bought it.”
May 07, 2020
JAMES YATES
Happy buyer
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We are very happy!”
Dec 28, 2019
Damaris TorresRuiz
Thx 4asking
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We still have not put it together yet when we do I will let u guys know the for asking
Still in the box”
Dec 03, 2019
SUSAN MATTESON
Great Fireplace
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love watching this fireplace in the evenings. You can just watch it without any heat.”
Jun 15, 2019
Great buy for the money.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This electric fire place looks beautiful in our den, and the flame is realistic looking. The height of the flame is so high compared to another one we have.”
Jan 09, 2019
Love it!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I absolutely love the function of the fireplace insert and everyone that sees this in our tv stand loves it as well. It adds to the stand and the whole thing together is a great focal point of the room.”
Nov 13, 2018
Awesome fireplace
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I’m so happy with the fireplace insert, I’ve gotten so many great compliments. Thank you Ashley Furniture”
Oct 11, 2018
Absolutely beautiful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this a couple weeks ago, couldn't be happier. It's so pretty and exactly what I was looking for. Really nice piece of furniture and a beautiful electric fireplace--who could ask for more.”
Oct 10, 2018
Beautiful design
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bought last week delivered and set up. Beautiful piece”
Oct 04, 2018
Great features
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I just bought this electric fireplace and I love it. It maybe summer, but it is so relaxing and nice to look at. To top it off, in the winter I can turn on the heater function. Cant wait to cozy up to my foe' fireplace with or without heat.”
Aug 14, 2018
Beautiful Large Fireplace
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great addition to my tv stand. Love the features.... 4 levels of intensity, 4 levels of color, and nice range of heat settings. Also has a timer. What’s not to love!”
Jul 08, 2018
Beautiful fire place
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We bought this a week ago and was delivered in a week time. We love the features!”
Jun 12, 2018
Beautiful & Practical
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Purchased a few months back. Came in handy during the cold weather.”
Mar 17, 2018
Very nice fireplace
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It was as expected. Looked a while to find one large enough to fit a 65” TV . Nice style wood but still contemporary good color. Impressive piece of furniture. Didn’t give five star because first fireplace didn’t work needed re order.”
Feb 01, 2018
Nice piece of furniture.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very satisfied with this furniture. Rose was fantastic.”
Jan 24, 2018
Very pretty
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Had a New Year's Day party and this was focus of most people's attention. It is very nice looking and adds a lot to the room.”
Jan 02, 2018
LISA RIOS
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice fireplace we love it”
Jul 01, 2025
KATHY MUSSO
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The fireplace itself is beautiful however, it arrived in a badly damaged box with the top portion of the fireplace dented on both sides.”
Jul 09, 2025
RAYMOND LEON
⭐ ☆ ☆ ☆ ☆ (1/5)
“Didn’t use it because it’s not for wall mounting. You wouldn’t accept the return so we got stuck with it. We are buying from Mathis Brothers from now on, you just lost a customer forever.”
Jul 26, 2025