Customer Reviews (5)
ZACHARY THOMAS
Wrong item shipped
⭐ ☆ ☆ ☆ ☆ (1/5)
“Never got the futon, was sent a shelf instead. Filed a claim a week ago and was told they are reviewing it a week ago. Still no response”
Jul 24, 2025
REBECCA GANDY
Atwater Futon
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Uncomfortable and has plastic long narrow button type things that hurts your back. Seat too long compared to back. Disappointing”
Jun 04, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team”
ANGELA BLAGIKH
Poor quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very low, looks like outdoor, mattress with holes. Poor quality, not recommend!”
Jan 05, 2023
Jasvindra Kaur
“Hello, Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the damages/defects to Reviewfeedback@ashleyfurntiure.com, with a brief description. In the subject line, please provide the following: Order number, and Full name listed on the account. Please include in the email, if you'd like a replacement, refund by returning , or simply just need parts. We will then submit the information to the specialist, for this item has special processing. You will be contacted, when the specialist has been sent the information. Then, once the information has been submitted to the specialist, within the next 24/72 hours you'll be contacted by the specialist, via email. Please check your spam folder in that time frame, for further instructions. Looking forward to hearing back from you. Thank you, Review Team ”
JOSE PABON
Too low
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Too low”
Aug 07, 2025
Christian Deposoy
“We’re sorry to hear about your experience and appreciate you bringing it to our attention. Please email us at solutions@ashleyfurniture.com with the subject line “Attention Cd” and include a copy of your receipt so we can help resolve this. Thank you for your patience.”
A Cummings
Not for a full size futon mattress!
⭐ ☆ ☆ ☆ ☆ (1/5)
“This does not fit a full size futon mattress. Full size mattresses are 54" x 75" inches. For a mattress to fit on this it would have to be 52" x 71". This should not have been advertised as a full size futon frame. I probably should have looked closer at the measurements but the frame was advertised as for a full size mattress. Trusted that a company like Ashley would not use a false term for a product.”
Sep 23, 2025