Customer Reviews (11)
JENNIFER STROPKEY
Difficult customer service -
⭐ ☆ ☆ ☆ ☆ (1/5)
“When you order online it is not through Ashley and an online company- once ordered and needing to return they took 2 weeks to get back to be to get back to return the item and i had to pay for the return shipping- which will cost me more than the item itself- I could not get any proper answers- will not be shopping with Ashely again the future.”
Mar 17, 2025
LEAH BURLINGTON
Great Frame
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This futon frame is perfect for the pad I already had. It's perfect for my outside deck.”
Mar 05, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
DANIELLE SPRINGER
HELP
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“it doesn’t come
with the actual mattress part, it’s just the metal frame trying to figure out how to return it or get the mattress for it
4403135247”
Feb 07, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
PATRICIA DRAKE
Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice worth the money”
Nov 22, 2023
Katie Hand
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KAI WASHINGTON
Money well spent
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“My 16 year old daughter loves it .she says it's like having a sofa in your room. I just feel the mattress could be a little more firm but otherwise no problem.”
Nov 15, 2023
Joseph Gibbs
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
Ju Allen
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
SHERRI JAGADE
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My son loves it”
Oct 04, 2023
Katie Hand
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
HALEY DUNCAN
Bummed
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Not great. Wish it was the same quality as other Ashley products.”
Apr 29, 2023
Sachin Singh
“Thank you for your feedback. Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
ALEXANDRA HALEY
TL:DR Meh
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Kinda flimsy, putting it together was fine. Overall, meh. I got what I expected for the price.”
Apr 16, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
MICHELLE RAMOS
Perfect for small space!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this fame/ Fulton. Very easy to put together. Nice and sturdy, Great buy!”
Mar 27, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
Jun Parangan
Destroys walls
⭐ ☆ ☆ ☆ ☆ (1/5)
“Screws on the top are not flush with the bar and come out just enough to destroy that the futon rests on.”
Aug 03, 2025
YVONNE WIEBELHAUSBRAHM
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Oct 01, 2025