Customer Reviews (17)
FELECIA MASTON
No
⭐ ⭐ ☆ ☆ ☆ (2/5)
“hard and uncomfortable”
Mar 06, 2025
MARILYN CONLEY
Great futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s still in the box. I will open at my new home in July”
Jun 16, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
SHARLA BAILEY
Don’t bother
⭐ ☆ ☆ ☆ ☆ (1/5)
“It’s awful. Sunken cushions after less than 2 years. Hard and uncomfortable.”
May 03, 2023
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393. ”
DONNA HATCHER
I love the color and the comfort
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“perfect for my second room”
Feb 05, 2023
ALBERT GONZALEZ
Great futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We use this in our office when we work late we take naps on it and its wonderful.”
Oct 27, 2022
CHRISTOPHER BELJEAN
Left furniture at my front door
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The couch is fine but your delivery people left it which weighs over 100 pounds at my door without even knocking the door. I opened the door, an older person and couldn’t move it. Thank you so much for your concern. LOL”
Oct 13, 2022
Julie Allen
“Thank you for your feedback. HOwever, this was direct ship with a carrier, such as UPS or FedEx. Please let us know if you need any further assistance at 866-436-3393. Thank you, Corporate Customer Care, Review Team”
RIAN REESE
coil futon
⭐ ⭐ ☆ ☆ ☆ (2/5)
“it is not comfortable, it's very hard. I should have waited and got something else. I have a bad back and this doesnt do me any good. So like the other one, I will have to get rid of it and get something else in a couple of months.I put all kinds of blankets on it to make it more comfortable but it's still like I'm sitting on the ground. Kinda disappointed”
Apr 06, 2022
EDUARDO CABEZAS
No support on back side keeps flipping over
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“No support on back keeps flipping over”
Nov 26, 2021
Stephanie V
“Thank you for sharing your valuable feedback with us. Please allow us the opportunity to assist. If you wouldn’t mind sending us an email containing your contact information, sales order number, and copy of your review to reviewfeedback@ashleyfurniture.com, and our team will be glad to further assist. ”
ANGIE PENNINGTON
Hard to assemble
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It looks ok. Very firm. Roomy. Sturdy except for actual fabric. Assembly issues. 1 screw just won't go in arm bracket. Black webbing in bottom tore hole super easy. Black webbing was stapled over a bolt slot. Support legs in middle very hard to secure. Not sure I'd recommend. I'm afraid cushion covering is going to tear with normal use as it's not stretched tight on one side. This is my first purchase from Ashley Furniture. They were fine as far as order and delivery.”
Feb 12, 2021
CHERYL OSTMAN
Very Conformable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very happy with this purchase for our college student. Easy to put together and extremely comfortable. Like the adjustable back settings.”
Sep 09, 2020
Exactly what I wanted
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice material and easy to assemble. I bought a full size foam topper just for added comfort...my guest were very comfortable. I have a small one bedroom and it is perfect size for extra seating and sleepovers.”
Nov 20, 2018
Beautiful
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The futon is well made, my only complaint is a piece where the screws go in were not cut right, the holes are too big for the screws provided. I will have to go buy different size screws. Other than that I like the futon.”
Mar 18, 2018
Beautifully made
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“A beautiful piece of furniture. Well built. A sofa by day and a bed at night for guest when needed.”
Mar 06, 2018
Great piece!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“This futon is perfect for my office/guest room. It was very easy to put together and looks great! It seems very comfy so far.”
Mar 04, 2018
Excellent
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I just bought it is excellent i like the futon quality”
Feb 18, 2018
Excellent piece for spare bedroom!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We were lucky enough to purchase this for a great sale price. It was fairly easy to put together. And was just what we needed for our spare room that is part home office and part place for occasional visitors. It was delivered very quickly to our home.”
Feb 05, 2018
Looks great and comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this to go into my extra bedroom. My guest loved the comfort”
Dec 10, 2017