Customer Reviews (37)
THERESA CERONE
Beautiful but uncomfortable
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very hard and uncomfortable”
Mar 18, 2025
tanu papreja
Great Product
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This Product Is Great In Use Better Seating And Sofa”
Sep 18, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
EDELMIRA FARIAS
Beautiful Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful futon for the price. It took about 30 minutes and two people to assemble it.”
Aug 29, 2024
Demberlyn Bacubac
“Thank you for your feedback! We’re delighted to hear that you find the futon beautiful and a great value for the price. We appreciate you noting that it took about 30 minutes and two people to assemble. Thanks for sharing your experience!”
BRADLEY GRAVES
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!!! Just what I was looking for”
Aug 15, 2024
Mikee Singco
“We’re thrilled to hear that you love your futon and that it’s exactly what you were looking for! Your satisfaction is important to us, and we’re delighted that you’re pleased with your purchase. We can't wait to welcome you back for your future furniture needs, Bradley!”
SERENO LEE
Very nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice Futon; Customer Service was Awesome”
Jul 14, 2024
Paolo Martin Bermillo
“Thank you very much for your positive review of the Andora Coil Futon! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Michael Miller
Great little sleeper Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I like it. Assembly is time consuming but not difficult, leave bottom up entire time, set ends on something higher when attaching arms (I used a small box). Feels a little stiff but seems fine, back ratchets down in several positions. White is more like a very light cream. Little legs hidden in back pop out when using as a sleeper. Worth the price I think, bigger than I thought. This is a backup sleeper, 2-3x a year at most”
May 14, 2024
Christian Deposoy
“Hello, Michael. Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Mikee Singco
“We're delighted to hear that you're enjoying your sleeper futon! It's fantastic to know that it's meeting your expectations. Thank you for choosing our product, and we're delighted to have you as a satisfied customer, Michael.”
sydnee slay
love!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“great quality ! very happy with my purchase”
Jul 31, 2023
Jamarai Moore
“Thank you very much for your feedback, Sydnee! We are happy to hear that you are enjoying your purchase and thank you for your support!”
RACHEL MELOMEY
Looks Just Like Photo!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great couch looks just as pictured!”
Apr 21, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
ELIZABETH HEPOLA
Narrow but fine for the price.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“So far so good. For a smaller sized piece the look and comfort are fine. I am somewhat disappointed in the feel and thickness of the faux leather. But then I remember the price.
It was easy to assemble. I was able to do so on my own. I am 5’4” and can stretch out without problem. Be aware that when opened for sleeping that it is wider than a twin but narrower than a full.”
Apr 06, 2023
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393 ”
JENNIFER MARTINEZ
Amazing Product
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Amazing little sofa for my daughter’s room! It is so beautiful that I am ordering another. Super easy setup too!”
Mar 01, 2023
LISA LANGSTON
Very stylish
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Looks great, but when it is turned into the bed the middle bar makes it very uncomfortable to sleep on. I recommend buying a very thick mattress cover before using. It’s a little smaller than a full size bed so it’s not for taller individuals”
Jan 12, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
GHEBREMEDHIN ABRAHAM
I don't like it but it gave a good lesson not buy a product I haven't seen.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“What I saw and read on the website is completely different than the real product. If there were a place to see the product displayed, it could have been helpful to make the right choice”
Dec 24, 2022
Julie Allen
“Thank you for your review. We see that a customer service representative has already been assisting you, refer to the emails sent, by checking your spam folder. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
DIANA JIMINEZ
White Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is a sturdy beautiful futon just as the picture”
Dec 19, 2022
IAN TREHERNE
Great purchase
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We we’re a little nervous making this purchase from a picture on line. But all was good. It arrived early, and in great shape. It looks great, and went together easily. I just didn’t give it a 5 star cause it hasn’t been slept on yet.”
Nov 27, 2022
DIANE HAAS
Everyone likes our new futon. It is very nice looking, and sturdy for our purposes. We are very happy with our purchase. We ordered the white color.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We are very pleased with our new futon. The futon is the correct size for our study. The futon arrived in perfect condition. We needed an attractive futon for our study.”
Nov 16, 2022
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
MARY KNIGHT
Great Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfortable and was easy to put together”
Oct 07, 2022
JACQUES GARDNER
Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Vey nice spacious”
Sep 30, 2022
JACQUELINE LOVE
Love it!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I love my futon. It's a perfect fit for the room. The only issue was putting it together, otherwise it's great!”
Sep 30, 2022
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
NANCY GRESHAM
Futon
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It looks nice and is firm. Should be good to sleep on. The material (faux leather) is very thin. My cats have already put their claws through it. I'm searching for a cover now.”
Sep 25, 2022
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393.”
ROBERT SIMPSON
Nice…fits the room great and works great
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Nice…fits the room great and works great”
Sep 13, 2022
MIA MCKEEHAN
Nice futon for the price, modern and luxurious
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Nice futon. I am a bit worried about the faux leather wearing and also it gets fingerprints easily. Construction is great and feels high quality. The bed size when down is larger than a twin but smaller than a full at 45" x 72". I ordered a full mattress topper for it and fit to size. A few of the question and answers say it is a Queen it is definitely not.”
Sep 09, 2022
Sachin Singh
“Thank you for your feedback. Please check your spam, folder for an email requesting more information. Social Customer care, Review Team ”
ALICIA EGAN
As Advertised! Great for tall people.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Very comfortable as a couch and I’d imagine it’s comfortable to sleep on. We are using it for an extra sleeping arrangement in our Airbnb.”
Jul 07, 2022
PEARL SCHAIKEWITZ
Comfortable futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“pros: beautiful, easy to assemble, very comfortable to sit on. fits great in our small office/den. havent tried sleeping on it yet. good value for the price.
cons: none so far!”
Jul 04, 2022
CHRIS XIONG
The box took a little beating so some scuffs occurred on the fabric. Could do better overall!!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The sofa bed had a couple of noticeable scuffs on it from shipping. The left armrest was missing a screw tap and could only align one hole on part H to part E. I think the tap hole is off. Just made it work with what I got.”
May 04, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
Prabhjot Prabhjot
“Hello CHRIS X. on 5 MAY 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. ”
BARBARA WINGERT
Great sleeoercsofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to put together, great price, looks great, easy to clean and makes a queen guest bed when needed.”
Nov 05, 2021
Mark Palmer
“Thank you for your feedback on your Futon and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
CATHY HUGHES
Andora Coil Futon ..good choice.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my new easy to assemble couch. The firmness is what I prefer and have slept comfortably on it several times. It fits and brightens my small space and the easy to clean white allows me to change the decor to anything. It was worth waiting on the back order. I would recommend it to others.”
Jul 30, 2021
FREDRICK CAULDER
Lovely Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it. It’s super soft & comfortable. The sleek look is perfect for my loft & I we take advantage of it every time we sit to watch TV or a movie in the living room.”
Jul 29, 2021
ANNA SACHTSCHALE
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I cannot tell you how much I love this futon...it doesn’t even look like a futon! It looks like a sleek, contemporary couch. I was leery about purchasing this without being able to see it in the store. I’m only 4’11” tall and always have an issue with my feet touching the floor. Not with this couch! It’s very comfortable (though nobody has slept on it, yet). It took my sister and me about an hour to put it together (another reason that I was hesitant to purchase). It only took that long because we spent too long looking for the legs. Helpful hint: read all of the instructions first. If we did that we’d have known that they were zipped up in the back of the couch! Bottom line: I love this couch and couldn’t be happier with this purchase!”
Aug 02, 2020
Looks great!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I purchased the couch one month ago. It was somewhat put together with ease. The futon is comfortable and looks great!! It converts easily and it light enough for one person to move it, but also sturdy enough for two people to sleep comfortably if need be. I would definitely recommend!”
Apr 13, 2018
Well Made and easy to assemble
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We bought this over a month ago. It is comfortable and appears to be well made. It came unassembled in a rather small box but everything was cleverly packed inside the cushions and the assembly was fairly easy with simple to follow instructions. We are very happy with this purchase.”
Mar 11, 2018
ALMA AHMETOVIC
The back is not what I was expecting pictured different then the actual item
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Mar 24, 2025
Paolo Martin Bermillo
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
NELLY NAMUGAMBE
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 09, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LAUREN HOWARD
Missing order
⭐ ☆ ☆ ☆ ☆ (1/5)
“Still haven’t received it. I’ll let you know once I do. Delivery still says it’s in California when it’s supposed to arrive today.”
Apr 19, 2025
LEIGH LEDFORD
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 06, 2025
AUDRA BAHR
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Little stiff to sit on. Also found dirty finger prints, smudges and black stuff on the cushions and back of couch.”
May 12, 2025
GIOVANA REBAZA
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 27, 2025
TRACY THOMAS
It's works.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It works ... the color is more a yellow-ish off white than a brighter whiter cream and it's definitely not something you would have someone sleep on longer than a day or two. It's a great office couch tho - I guess this thing keeps your guest from getting overly comfortable and then making it habit to sleep over all the time -lol....”
Jul 06, 2025