Customer Reviews (16)
MADISON MIRAMONTI
Great Futon Option
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great quality! Looks really nice and is comfortable to sit on.”
Mar 17, 2025
Demberlyn Bacubac
“Thank you for your feedback! We're so glad to hear that you're enjoying the quality, look, and comfort. If you need anything else, feel free to reach out!”
DAPHNE FULLMIGHTER
Futon
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Took me an hour and a half to assemble solo, so overall, not bad. Love the color. Not sure it is the best quality, but will do for now and the price that I got it for.”
Feb 04, 2025
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
JOHNNA MASSEY
Johnna's reciew
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Overall pleased with sofabed”
Feb 04, 2025
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
TANYA STINE
Futon
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very comfortable. Looks great. Fast delivery.”
Jun 19, 2024
Mikee Singco
“Thank you for taking the time to leave us a review about your order, Tanya. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
JACQUELINE VOLD
Love the Color
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Easy to assemble and looks great in our camper.
Great quality for the price.”
May 21, 2024
Ian Frederick Flores
“Thank you for taking the time to share your feedback on the DHP DHP Jasper Coil Futon Convertible Sofa & Couch Camel Faux Leather. We appreciate your honest review and are pleased to hear that you're generally satisfied with your purchase. Your feedback is invaluable to us as we continually strive to enhance our products and customer satisfaction. Thank you again for choosing Ashley.”
LYNNECE GAINES
Fab!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lovely sofa, look great in my living room. Good support.”
Apr 14, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
STEPHANIE BOONE
I'm sure that I'd like it, if it had been delivered.
⭐ ☆ ☆ ☆ ☆ (1/5)
“I would love to rate this couch, but it hasn't been delivered.
Ashley shipped it through FedEx and FedEx doesn't want to deliver because the package is too heavy.
As a result my couch is living on the FedEx truck getting daily tours around the city.”
Aug 16, 2023
Manish Giri
“Thank you for your review. Our records show a customer experience representative has taken care of the issue for you. If you need any further assistance, please send us an email at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention Manish” and in the body of the email include your order information. We'd be happy to help.”
HUY LE
Did not receive delivery
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I have not yet received the futon. The delivery date was scheduled for 4/4 on a Friday and then moved to 4/5/2025 on Saturday.
It has not yet been delivered. Do I need to contact someone? There were no further notifications.”
Apr 07, 2025
PATRICIA GALLEGOS
Ashley's customer service is terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Missing part. Then I was told it is no longer I. Stock”
Apr 17, 2025
ANDREW COMISKEY
⭐ ☆ ☆ ☆ ☆ (1/5)
“Broken box, cuts on the couch”
Apr 24, 2025
NICHOLE CHAPMAN
Happy to Find
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The item came with all items needed to assemble except one small washer, the middle leg installations required some additional thought and maneuvering and the material is raw instead of hemmed or tacked away nicely, hence the 4 stars and not 5. Definitely worth the money! Thankful for the online find.”
Apr 25, 2025
SYLVIA RODRIGUEZ
Trash - wouldn't recommend you buy from Ashley online
⭐ ☆ ☆ ☆ ☆ (1/5)
“Horrible and Ashley should be ashamed to have sent me this trash. The packaging looked as though it had been retaped over and over and the three futons were torn, or had stitching missing.”
May 05, 2025
MICHELLE ALVAREZ
Poor quality control and shipping
⭐ ☆ ☆ ☆ ☆ (1/5)
“The first box was destroyed upon arrival from the shipper. When I opened to inspect it, the couch had numerous tears and scratches. I’m very disappointed and will be contacted Ashley for a discount considering the box is unfit to be sent back.”
Jun 06, 2025
LYNETTE WEBB
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Just received the futon yesterday. So far I like the product but am unable to put it together as I didn't receive the instructions on how to put it together. Once together, I'm sure it will be 5 stars.”
Jun 10, 2025
JAMES BARNETTE
Would’ve Been Nice
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The box arrived badly torn and taped. After opening the box to check the pieces, several scratches and holes were seen on the couch sections. The couch looked nice but we are returning it for a full refund.”
Jun 27, 2025
ESMERALDA ESCOBEDO
Item not received
⭐ ☆ ☆ ☆ ☆ (1/5)
“I did not receive the item.
I have not received the package.”
Jun 30, 2025