Customer Reviews (7)
JESSICA JARVIS
Never again
⭐ ☆ ☆ ☆ ☆ (1/5)
“I haven’t received it yet!!! Shipping keeps getting delayed. First and last time ordering from your company.”
Jun 14, 2023
Ju Allen
“Hello Jessica, I am sorry you had this experience with your order from Ashley Furniture and we would like to assist you. We do have your order information attached to this review which allows us to send you an email to update you about your order status. Our records shows FedEx delivered on 6/14/2023. If you need further assistance please email ReviewFeedback@Ashleyfurniture.com with the subject line - Attention -Julie. Please include pictures, with a brief description of the issue, along with account information in the body of the email.Thank you, Review Team ”
Sophia Romero
Beautiful couch but had glue in some of the threaded holes
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Great couch, not the most comfortable but not the worst. Comes pretty much in one piece folded on itself, so plan to have help if you are lifting it up any stairs. The instructions were super clear and easy to follow, it took me an hour and a half by myself. The reason I gave 4 stars was due to the fact that there was glue/melted fabric filling the holes where you would screw into. It made it so that at least 5 different screws wouldn’t fit for me. I was able to use a knife/scissors to scrape off the glue, but it wasn’t easy to notice at first and may make someone assume it doesn’t fit. In the end everything fit after having to scrape it out.”
Aug 06, 2023
Shauvanda Brown
“Hello Sophia, Thank you for taking the time to leave us a review about your order. We would like to know how we could have done better and earned that last star from you. You can email us at Reviewfeedback@Ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
GIANNA GARZA
Lovely
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Everything I wanted and more <3”
Jul 11, 2023
Ju Allen
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Linda Mckay
A small touch of elegance
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved the texture and color. Great for my small room added a touch of elegance”
Jul 09, 2023
Katie Hand
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
Linda Mckay
A small touch of elegance
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved the texture and color. Great for my small room added a touch of elegance”
Jul 09, 2023
Katie Hand
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
JESSICA MURARO
It’s ok for the price
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Unfortunately the box came damaged but over looked that. It’s a very cute futon the arms are done in such a way they aren’t too sturdy. It’s good for the price but wish it was a little more sturdy”
Feb 24, 2025
YIHSUAN TSAI
Breaks easy and do not last
⭐ ⭐ ☆ ☆ ☆ (2/5)
“While the price is really nice and the couch is cute, the structure is not built for last. It only lasted me 3 months before one of the flimsy beam underneath cracked and created a weird dent on one side of the couch. The uses had been normal usage of lounging and napping. My weight is only around 110lbs and my boyfriend is around 180lbs. It still shocks me since we are pretty average weight for the couch to break.”
Sep 02, 2025