Customer Reviews (10)
PRAMOD SEETHANNAVAR
Comfort is bad
⭐ ☆ ☆ ☆ ☆ (1/5)
“Cushion and comfort is bad. Not worth the purchase.”
Mar 31, 2025
LONNIE CROCKER
Comfortable, pleasing, and versatile.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very good quality for the price. Versatile piece of furniture. Nice fabric and color.”
Nov 25, 2024
Ed Hadassah Kong
“We're thrilled to hear that you're satisfied with the quality, fabric, and color of the piece. It's great to know that it’s both comfortable and versatile, offering excellent value for the price, Lonnie!”
RENEE WASHICK
Nice but...
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Love the color, it's nice to the most comfortable, but it's temporary for us, my biggest thing is, any stains are super easy to spot and doesn't exactly clean well with out leaving marks, with as many pets as I have, it's not ideal, but for the price I can't really complain.”
Nov 11, 2024
Glory Segocio
“Thank you for your feedback. We're glad to hear that you love the color and find the item comfortable. We understand your concerns about stains and cleaning, especially with pets, and appreciate your valuable insight. We’re always striving to improve the durability and ease of maintenance of our products, and your comments will help us in that effort. If you need assistance you can email us at solutions@ashleyfurniture.com with a subject line "Attention GS" and include your order details and further information in the body of the email. It is our pleasure to help.”
LORI GORSUCH
Novagratz mcm modern futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome futon. Super comfortable. Exactly what I needed. Easy to assemble but recommend using a ratchet with extension and 13mn to do the legs. Small wrench is a no go.”
Nov 09, 2024
Glory Segocio
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Ace Bocanegra
“Hi, Lori! Thank you for your review! We're so glad the futon is comfortable and exactly what you needed. Great tip on the assembly and we’re sure it will help others! Enjoy your new futon!”
KHADIJA MUHAMMAD
Excellent Choice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love the couch. It has great quality and is very comfortable”
Sep 15, 2024
Mikee Singco
“Thank you for your wonderful feedback, Khadija! We’re thrilled to hear that you love your new couch and that it meets your expectations for quality and comfort. Your satisfaction is our top priority, and we’re so glad you’re pleased with your purchase.”
TINA AARON
Cheaply made
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The plate for the middle leg didn’t have any threads on e one of the holes for the bolts, one of the wooden legs didn’t have a deep enough hole for the bolt to fit so I had to drill it myself. I like the style and firmness”
Jul 06, 2023
Manish Giri
“Hello Tina Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the damages/defects to reviewfeedback@ashleyfurntiure.com with a brief description. In the subject line, please provide the following: Order number, and Full name listed on the account. Please include in the email, if you'd like a replacement, refund by returning, or simply just need parts. We will then submit the information to the specialist, for this item has special processing. You will be contacted, when the specialist has been sent the information. Then, once the information has been submitted to the specialist, within the next 24/72 hours you'll be contacted by the specialist, via email. Please check your spam folder in that time frame, for further instructions. Looking forward to hearing back from you. Thank you, Review Team ”
TERESA SPENCER
Love the style
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it so far! Well made, cute and classy!”
May 11, 2023
Prabhjot Prabhjot
“Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
GINA BROCKMAN
Stylish, disappointed in construction
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The zipper was broken, there were white marks on the front and staples were showing in part of the back cushion.
Love the color, lover the style and fit.
Disappointed that the craftsmanship was not better.”
Apr 19, 2023
Julie Allen
“Thank you for reaching out to us. I for the imperfections with the Novogratz Brittany Linen Futon. Please send an e-mail, with pictures to ReviewFeedback@Ashleyfurniture.com include the Sales Order number, full name, e-mail address, phone number associated with the order along with if you'll accept a keep as it is discount offer, or want to donate for replacement. Once I get your reply, I'll send over to the specialist who is over the items with special processing. Please allow up to 24/72 business hours, for a reply back from the specialist. Check your spam account if you do not see an email from the specialist. Looking forward to hearing back from you. Thank you, Review Team”
ADRIENNE THOMPSON
Sucker punch
⭐ ☆ ☆ ☆ ☆ (1/5)
“I'm informed that if I donate this torn stained sofa, then Ashley's will refund my money. Hmph”
Jul 02, 2025
RUBY VILLARREAL
Returning
⭐ ☆ ☆ ☆ ☆ (1/5)
“Returning. The sofa looks cute but it’s hard and uncomfortable. There’s 4 metal areas in the center of sofa that digs into you if lying down.”
Jul 06, 2025