Customer Reviews (21)
NeddaJoy Lentini
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I love the color and the fabric, but the design quality is substandard”
Apr 14, 2025
Christian Deposoy
“We’re sorry to hear about your experience and appreciate you bringing it to our attention. Please email us at solutions@ashleyfurniture.com with the subject line “Attention Cd” and include a copy of your receipt so we can help resolve this. Thank you for your patience.”
MARGARET MALONE
Futon Sofa
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It is much closer to the floor than I realize. Other than that it is fine.”
Feb 05, 2025
Christian Deposoy
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
BLANCA CHAVEZ
Nice bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I wish it was a little taller. But love everything else about it”
Nov 16, 2024
Bryan Florendo
“Thank you for taking the time to leave us a review about your order. We’re glad to hear that you love everything about the bed! We apologize that the height didn’t meet your expectations. If you have any additional feedback or need assistance, please email us at solutions@ashleyfurniture.com with the subject line "Attention BF." We're here to help. Thank you for choosing Ashley!”
DENISE WICKER
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!!!!!! The size. The comfort.”
Nov 13, 2024
Ed Hadassah Kong
“We appreciate your feedback, Denise! We’re so happy to hear you love it! It’s great to know the size and comfort are just right for you.”
RIZA OBLIGAR
Ok for the price
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It came faster than I anticipated however, there was a rip/cut in the front of the sofa which I discovered after we assembled it”
Oct 17, 2024
Ed Hadassah Kong
“Thank you for sharing your experience with Ashley, Riza. we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
PATRICIA PHILLIPSJACK
Good sofa for price
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Color is good and fits well in my space. Only reason I have given it 4 stars is because it is much harder than anticipated. Good value, so far.”
Oct 14, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
ANGELICA PINZON
My son set it up and loved the quality of it. Thank you
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“High quality and easy to set up!”
Sep 20, 2024
Mikee Singco
“Thank you for your review, Angelica! We’re so glad to hear that you’re enjoying your futon and found it easy to set up. Quality is important to us, and it’s wonderful to know that it meets your expectations. We look forward to welcoming you back for your future furniture needs!”
LASHAWN SCOTT
Nice color
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I love the color but it was much lower them I thought. would have returned it but it was already put together and taking it apart would have been to much.”
Aug 23, 2024
Mikee Singco
“Thank you for your feedback, Lashawn. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com. In the subject line state, “Attention MS” and in the body of the email include your order information. We'd be happy to help.”
DANA PALMA
Love the color
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful addition to my home office!”
Jun 16, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
MIGUEL FIERRO
Torn Fabric
⭐ ☆ ☆ ☆ ☆ (1/5)
“The couch came torn from the fabric.
Never ordering again.”
May 31, 2023
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the damages/defects to Reviewfeedback@ashleyfurntiure.com, with a brief description. In the subject line, please provide the following: Order number, and Full name listed on the account. Please include in the email, if you'd like a replacement, refund by returning , or simply just need parts, if available. We will then submit the request to the specialist, for this item has special processing. You will be contacted, when the specialist has been sent the information. Then, once the information has been submitted to the specialist, within the next 24/72 hours you'll be contacted by the specialist, via email. Please check your spam folder in that time frame, for further instructions. Looking forward to hearing back from you. ”
DONNA DEES
Would definitely recommend.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great for small space, and very easy to convert to futon. Color is beautiful, and fabric is good quality.”
May 25, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
MESSINA WALKER
Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Easy to assemble.”
Feb 08, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
SHAHMIRRIA WARD
Love ❤️
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks very good. Completed satisfied!”
Jan 14, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
NICK BENSON
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great sofa for the price. Also it's as beautiful as it is in the catalog images.”
Jun 29, 2025
PAUL WRIGHT
Looked better in ad photo
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Impressively small box for such a large futon. Looks great but cushions are a bit too firm, imo. Build quality seems lacking underneath and behind where side armrests were stored during shipment. Fingers crossed on its durability but, for the price, it's probably adequate and fills a need in a spare TV room. Several of the bags of desiccant were stapled to frame at the factory and were found torn inside and spilled everywhere...needing to be vacuumed!”
Jul 01, 2025
TESSA BOUCHER
Poor quality!!
⭐ ☆ ☆ ☆ ☆ (1/5)
“This futon is not good quality. The arms feel like they will break off if any pressure is put in them. They cracked the first time I sat on it. Very disappointed. Thinking of returning this because it’s too much money just to throw away.”
Jul 12, 2025
MONTRICE RAYFORD
short but cute
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I like the color, and it was fairly easy to put together. It is a lot shorter than I expected, and when you sleep with it flat it really needs a topper or memory foam because it is hard. I slept on it for 3 days with 2 really thick comforters covered by a fitted sheet and it was a decent sleep each night. I plan to purchase a mat and some lifts or risers.”
Jul 23, 2025
Christian Deposoy
“We’re sorry to hear about your experience and appreciate you bringing it to our attention. Please email us at solutions@ashleyfurniture.com with the subject line “Attention Cd” and include a copy of your receipt so we can help resolve this. Thank you for your patience.”
HARRY KAUFFMAN
Haven’t received it yet
⭐ ☆ ☆ ☆ ☆ (1/5)
“I haven’t received it yet”
Jul 27, 2025
SUSAN EDMONSON
No impression don’t have the replacement yey
⭐ ☆ ☆ ☆ ☆ (1/5)
“Still waiting for replacement item”
Aug 12, 2025
Noah Xu
⭐ ☆ ☆ ☆ ☆ (1/5)
“There are missing parts! They forgot to put arms into my package! When I started to assemble, I found it’s hard to screw in, bad design! Tried to contact their manufacturer company but only recorded bs! No quality control, everything is outsourced!”
Sep 14, 2025
BETTY GARCIA
Happy with it it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“For the price, I really love the sofa. It was only $200, so obviously it is not the plush and super comfortable type of sofa that $1000 or $2000 will buy you. But it is fairly comfortable and it turns into a futon And I love the color. This is a very realistic review. I got what I paid for and I think it’s pretty great.”
Sep 03, 2025