Customer Reviews (14)
AZIN HABIBI
Delivery was the worst
⭐ ☆ ☆ ☆ ☆ (1/5)
“The quality is good but the delivery was the worst . At first there was a day delay then they didn’t even rang on our door because I was home ,they put a sticker to notice that they were there. And they put the couch on another building and the first floor instead of second floor. So I had to get a labor to bring it to where they supposed to put it.”
May 19, 2025
BARBARA POWELL
Very Pleased
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice and Chic Looking..assembly was very easy!”
Dec 17, 2024
Diza Dagunan
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
PAUL MAZZARELLI
Good Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The sofa was great and good value for the price.”
Dec 06, 2024
Johnny Pael
“We appreciate your feedback, (Insert customer’s name here)! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
MARGARET OWUSU
Pretty simple transaction
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Sofa was just as I expected, quite easy to assemble as well. Only issue is, delivery took 7 days instead of 3-5 days that was promised”
Nov 23, 2024
Bryan Florendo
“Thank you for taking the time to leave us a review about your order. We’re glad to hear that the sofa was just as you expected and that assembly was easy! We apologize for the delay in delivery and for not meeting the promised timeframe. If you have any additional feedback or need assistance, please email us at solutions@ashleyfurniture.com with the subject line "Attention BF." We're here to help. Thank you for choosing Ashley!”
LISA SCHMITT
Very nice futon, we like the design
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Delivered without any damage, easy to assemble, my daughter loves it”
Oct 01, 2024
Mikee Singco
“Thank you very much for your positive review, Lisa! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KERI JORDAN
Absolutely love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Came in on time and in perfect condition. Absolutely love it. Will be perfect for the simplicity of my home office”
Aug 24, 2024
Ian Frederick Flores
“Thank you so much for taking the time to leave a 5-star review for the Novogratz Brittany Linen Futon! We're thrilled to hear that you're enjoying it. Thanks again for choosing Ashley!”
ANDREA DUQUET
Perfect size
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I loved it looks just like the”
Jul 19, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KALE LEWIS
Decent for price but not good for long term
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Very uncomfortable and no support when sleeping on the fold down part very easy to tip over only using short term and understandable quality for the price”
Jun 14, 2023
Prabhjot Prabhjot
“Hello, Thank you for your review. We see that a customer service representative has already been assisting you. Please let us know if you need any further assistance at 866-436-3393/ ReviewFeedback@AshleyFurniture.com. Thank you, Review Team. ”
KRISTA WHITE
Futon
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wish the back had support when put flat. Color was lighter/more cream than expected.”
Jun 05, 2023
Prabhjot Prabhjot
“ Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
MARIA STONE
Easy to assemble but not very comfortable.
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Easy to assemble but it doesn't look as good as in the picture.
Not very comfortable
Anyway, you get what you Pay. I am returning it.”
Jun 05, 2023
Ju Allen
“Thank you for your feedback. We see that a customer service representative has already been assisting you. Please refer to the email with instructions for the return sent on 6/6/2023. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team”
SHIRLEY SMITHBROCK
I like it. I would recommend this to anyone.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My son loves his Futon. I'm going to get a matching Ottoman also. It is nice.”
Jan 26, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
HEATHER EDEN
Nice for an office
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice in my office”
May 25, 2025
CHRIS ATKINS
Terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Received the wrong item. Was told i would be contacted in 5 days now i have a big ugly couch in my house i cant do anything with!”
Aug 25, 2025
JUDY BEAUDION
Not what I expected
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“”
Aug 26, 2025