Customer Reviews (35)
AMY DELORM
Great for taller people
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We got the loveseat for ourselves, and love it so much we ordered the recliner for our son. It works great for his height and my husband's.”
Mar 24, 2025
Paolo Martin Bermillo
“Thank you for your wonderful review! We’re thrilled to hear that the loveseat and recliner are a perfect fit for you and your family. At Ashley, we’re dedicated to offering stylish and comfortable pieces that work for everyone. We truly appreciate you being a valued customer!”
ROBERT HAWLEY
Very comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable”
Aug 05, 2024
Mikee Singco
“Thank you for your feedback, Robert! We’re so glad to hear that you find your recliner very comfortable. Your satisfaction is important to us, and we can’t wait to welcome you back for your future furniture needs!”
haidee reyes
Massage was underwhelming
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Pretty chair, over priced and massage feature was underwhelming. I like the heating element and over all quality is good but very disappointed in the massage.”
Dec 13, 2023
Jamarai Moore
“Thank you for taking the time to leave a review about your order! We appreciate the feedback. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
Alan and June Vinci
Perfect Recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This recliner rocks. I bought this recliner because I was having a knee replacement. From the moment this chair was delivered, it has been total enjoyment. Every function on this chair is excellent. Now a week into a knee replacement living in this chair day and night, I can tell you I'm more in love with this chair. Total comfort in every position and just perfect functionality. High quality leather, positioning, support and just the perfect recliner!”
Aug 22, 2023
Anjali Parmar
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
Felix FLETCHER
Bad odor
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Very comfortable chair only problem is, IT SMELLS REALLY BAD”
Aug 12, 2023
Prabhjot Prabhjot
“Thank you for the response. Please accept our sincerest apologies! Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
JAMES SCOGGINS
Gave my review
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great product comefortable and message works great I recommend it to anyone”
Jun 15, 2023
BEVERLY PERES
Great chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is very beautiful and a great recliner”
May 26, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
JEREMIE CORTEZ
Great chairs!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome chair. We weren’t looking for the heat and massage feature but it was the most comfortable chairs for us. I will never buy a chair without heat again. It is amazing!!”
Feb 05, 2023
Robin Magee
Squeaks
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Very comfortable and nice features but the chair squeaks so much when r putting In a recline position and upright again. I hate it he noise and want Ashley to come get this thing.”
Dec 21, 2022
Julie Allen
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please reply to Reviewfeedback@ashleyfurntiure.com, with a brief description, along with the follow information. In the subject line, please provide the following: Order number, and your Full name listed on the account, email address, if different than the review, and the delivery address. If you had made the purchase in the store, please include the city and state for the store. Looking forward to hearing back from you. Thank you, review team”
Craig Brendley
Backtrack Dual Power Recliner
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I've had my chair for 3 days so far. I'm using this chair as my "office". I use a swivel mounted on the adjacent wall to position my monitors and keyboard over the chair. I change positions often since I'm in the chair at least 8 hours per day. I absolutely HATE how lowering my legs causes the headrest to automatically lower too. Adjusting the headrest 20 times per day is annoying!!!! It's difficult to use the armrests when fully reclined, because the stationary armrests become so high relative to the backrest they force my arms to angle above my shoulders....very uncomfortable!!!”
Oct 04, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Corporate Customer Care, Review Team ”
BARRY RHODES
Quality recliner as expected
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent quality recliner and Ashley delivery team delivered friendly and professionally. I was not sure what to expect in the massager but it is a favorite feature!! Great place for lazy Sunday afternoon naps.”
Aug 08, 2022
ERIKA MORGAN
You won’t be disappointed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I recommend this recliner! I love relaxing in it after a long day. The heated seat is incredible.”
Jun 17, 2022
ELSIE LOISEAU
I will recommend to everyone, I love the massage, my family loves it.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is very comfortable, I love it and enjoy it. I will recommend it to the all world. God bless!”
Jun 15, 2022
KEN WOOTEN
mediocre at best
⭐ ⭐ ☆ ☆ ☆ (2/5)
“find that it is a little narrow now using it. power controls would be better suited on outside of chair usb port is useless when in chair no room for legs”
May 31, 2022
Sachin Singh
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@ashleyfurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly.”
Sachin Singh
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@ashleyfurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly.”
THOMAS BERKEY
Top notch quality and performance
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I highly recommend great quality very comfortable best chair the wife and myself have ever owned worth every penny we spent”
Feb 23, 2022
KENNETH MAO
Very comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable leather recliner and power recline works so
smoothly. My wife loves it.”
Jan 07, 2022
DALE CUTRIGHT
Total Comfort
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This recliner is the best I have ever owned or even sat in. It is so very comfortable yet supportive. Love the storage space, easy buttons, can even charge cell phone.”
Dec 30, 2021
ROBERT DUKE
Excellent buy!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Chair very comfortable. Very supportive. Even has heat and massage. Heat doesn’t include lower back though.”
Oct 31, 2021
Stephanie V
“Thank you for your feedback on your Recliner and we are glad you like it! I would also like to thank you for being an Ashley Furniture customer.”
JOHN BYRON
VERY pleased
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this recliner. It is so comfortable I can't count the times I've fallen asleep in it. I wasn't sure about the massage function at first but now I love it - it's more of a relaxing pressure (opposed to a rolling massage). It actually reminds me of when you get your blood pressure taken - the sleeve around your arm fills with air, then relaxes.
Highly Recommend.”
Oct 29, 2021
GUSTAVE NANPA
I love my recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s very good. We love it.”
Aug 14, 2021
Chelsea Widner
“Thank you for your feedback on your Recliner and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
TOM APPELMAN
What a comfortable chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is a great chair. The leather feels great and the cushioning is comfortable. Really love the massage and heat.”
Jul 10, 2021
JESSICA RIVIE
Comfy and Classy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“This is very comfortable and relaxing recliner. The power massager isn't working since delivery but have a technician coming out to repair. It's easy on the back and adds a bit of class to my space.”
May 19, 2021
RACHEL COLLEY
Love the heated massage and zero gravity recline
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Wish the leather was plusher and the back had a more aesthetic look like the front.”
Mar 22, 2021
LENNIS RAMSEIER
So glad we purchased the set for our great room!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Enjoying the love seat too! Both are great, very sturdy and the design looks great in our great room. Just waiting for the sofa to arrive next week, can’t wait!!!”
Mar 06, 2021
MARILYNN SMITH
So cozy and comfortable!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love, Love, Love this recliner! The heat and massage function are great!”
Mar 05, 2021
MAEME BREIHAN
Leather Recliner
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“very nice chair, but not sure if the massage part or the heat part is working. Will have to contact the store on this.”
Feb 18, 2021
PHILLIP CUETO
great chair
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“would have been 5 star, but like of operating instruction led me to a 4 star rating”
Feb 07, 2021
JOANNE PLUMLEE
Very happy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very happy with Ashley, delivery service, & the chair. Thank you,”
Jan 11, 2021
BOB KAUFFMAN
Love this recliner!!?
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent recliner, we love this a lot. Besides the reclilnng buttons there are buttons for massage and heat. Couldn't be happier with the recliner. It's cold tonight so we'll have s fire I'm the fireplace and have a cozy evening in the recliner.”
Dec 24, 2020
TODD RODGERS
*****
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Just what I was looking for! Not cheap but worth the cost.”
Dec 19, 2020
CHRISTOPHER RUTLEDGE
THE CHAIR? AWESOME!💖
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“THE CHAIR; it should be called, like no other. It looked good in the store. It look AWESOME; in my man's cave; a/k/a "DA DADS CAVE"!”
Nov 20, 2020
JAMES HOLZHAUER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 10, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LAUAN JENKINS
Dream Recliner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my couch I have been looking at that type of recliner for over three years. It is exactly what I wanted and it catches naps all the time.”
May 16, 2025
Chrishawn Bennett
Buyer Beware! Don’t Buy This Junk!
⭐ ☆ ☆ ☆ ☆ (1/5)
“Have had the furniture for 2 years. Have had issues with stitching coming loose, a heater won’t work and now one of the seats looks like it’s peeling or something. We purchased the extra warranty and lo and behold they say they don’t cover peeling. News Flash! REAL LEATHER does not peel or whatever this is doing!! We paid do much for this furniture because we wanted high quality furniture that we didn’t have to worry about. Now this! So angry and disgustied!!”
Jul 30, 2025
STEVEN STACK
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 11, 2025