Customer Reviews (22)
GERALD DUNN
Bad return policy
⭐ ☆ ☆ ☆ ☆ (1/5)
“I returned this product unopened a month ago and still have received no refund. I am disappointed that the store could not accept an online return. Seems stupid. Cost me $100 in shipping.”
Jul 07, 2025
DIANA KIRBY
Foundation
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 12, 2025
SARA CAREY
No springs attached
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bought this for my son and he loves it. He says that he is sleeping so much easier and better at night. It arrives so compressed I was surprised at the actual product. Smart packaging is in but this took me by surprise. Good quality product received.”
Dec 28, 2024
Diza Dagunan
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
EUGENE SCHULTZ
Fit well works well
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to set up. Works good. I would recommend this and fair price”
Oct 30, 2024
Bryan Florendo
“Thank you for your positive review! We're thrilled to hear that you found the product easy to set up and that it fits well. At Ashley, we aim to help you create the home you envision, and it’s great to know you’re enjoying your purchase. Thank you for being a valued customer!”
JOHN JAVIER
Bedroom
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It was great and very comfy.”
Sep 03, 2024
Mikee Singco
“Thank you for your feedback, John! We’re delighted to hear that you find the foundation great and very comfy. Your satisfaction is our top priority, and we’re so glad you’re pleased with your purchase.”
VANESSA BROADWAY
Great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to assemble”
Aug 04, 2024
Paolo Martin Bermillo
“Thank you for your positive review! We’re delighted to hear that you found the assembly process easy and that you’re pleased with the product. At Ashley, we strive to offer both style and convenience to help you create the home you envision. We truly appreciate your feedback and thank you for being a valued Ashley customer.”
WENDY LOPEZ
First Timer
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s sturdy and supportive, fits just right.”
Jul 26, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
Lauren Ligon
Easy setup
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“So far no complaints. Fairly easy to put together. Completed in 30 minutes with no extra help. I would recommend a sturdy allen wrench but overall very easy and directions are according to numbers on the equipment so you cannot make any mistakes with the assembly. I’m hoping this metal frame will hold better than the traditional wood slated foundation frames.”
Dec 16, 2023
Joseph Gibbs
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
CHANTAIN KIDD
Disappointed
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I was not aware that this had to be put together, I would have never thought you have to put something like this together. It explains why it was priced so low.”
Jul 03, 2023
Ju Allen
“Hello Chantain, I am sorry, the email confirmation was missed showing assembly required, along with being posted online per the item. We do have your order information attached to this review which allows us to send you an email. Therefore, if you need further assistance please send us an email to Reviewsfeedback@ashleyfurniture.com and in the subject line please state “Attention- Julie”. In the body of the email, account number, along with a brief description. Thank you”
TIFFANY BOYER
Perfect… now that I have the right one
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Well, after an agent had me to purchase the incorrect foundation for what I ordered, I had to return it and get the low profile foundation. Otherwise my mother would have needed a ladder to her on her bed. The low profile foundation has the bed sitting at the perfect height. I am now very happy with my purchase. I had to pay shipping to return the old foundation that they had me to buy. They should probably ask more questions before making suggestions…. Not cool that I had to pay for their mistake….”
Jul 02, 2023
Ju Allen
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
KARIN WARD
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is very easy to put together. I was compromised for space but I was able to make it work. It's easy to maneuver once it is assembled. It looks good with the bed frame. Hopefully there won't be any kinks.”
Jun 24, 2023
Sachin Singh
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
LOGAN HIPPAUF REYNOLDS
It holds up my mattress. Anything else though.... nope.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I have a queen sized bed, a queen sized mattress, and this "queen-sized" board doesn't fit the bed right. I have to stuff blankets or pillow cases along the edges between the frame and the board to keep dust and such from dropping into my drawers. Because the board is *barely* bigger than my mattress, it also means our bed shifts around a lot. Two extra inches to all sides would make a huge difference.”
Jun 23, 2023
Jamarai Moore
“Hello, Logan I am sorry you had this experience with your order from Ashley Furniture and we would like to assist you. We do have your order information attached to this review which allows us to send you an email to update you about your order status. Please check your spam/junk folder just in case you do not see our email in your inbox. Thank you and we hope to speak with you soon.”
CATHERINE GRAHAM
Buy it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is great to use as a box spring. Easy to assemble. Provides great support under the mattress. Have been using it over 4 months now and is perfect.”
Apr 15, 2023
Manish Giri
“Hello Catherine Thank you for sharing your review with us. Please let us know if you need any further assistance at 866-436-3393. Thank You, Review Team”
BLAKE FOOSE
Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Took a bit to put together but overall good experience”
Mar 25, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
KIM SCHOEFFEL
Quiet
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very, very quiet.”
Jan 30, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LAURIE HENKLE
Love!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it so much and assembled so easy!”
Nov 30, 2022
LADY CROCKETT
Worth the money paid
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice. No complaints. My husband said it was fairly easy to put together in 15 minutes with the help of my son. Make sure you have power tool such a electric screwdriver to make it easier.”
Jul 23, 2022
MIKE KREN
Summary
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Found the Foundation easy to put together, does seem sturdy enough but found the cover doesn't seem to be well anchored to the foundation after assembly...”
Jul 10, 2022
KENNETH JAVENS
Daughter loves it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My daughter loves it. She is smaller, so the low profile foundation doesn't set the mattress too high that she would have to struggle to get into bed. It was very easy to assemble, fairly light, and very sturdy. It will definitely outlast a traditional box spring.”
May 22, 2022
Irfan Haider
“Thank you for your valuable feedback .Please feel free to reach back out to us at ReviewFeedback@Ashleyfurniture.com if you need any further assistance.”
Nitin Sharma
“ Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com. ”
WILLIAM LIESE
Nice transitional bed set ;?)
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Doesn't fully fit the metal bed frame and the outer material got snagged, nothing a bed skirt can't hide.”
May 18, 2022
Sachin Singh
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number tag.”
Sachin Singh
“Hello William, on May 24 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review.”
GRADY JORDAN
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Oct 19, 2025
Angelbert Casido
“Thank you for your review. If you need any further assistance, please email solutions@ashleyfurniture.com with “Attention AC” in the subject line and include your order information. We’d be happy to help.”
LAURA RUNDEL
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 12, 2025