Customer Reviews (69)
BEATRICE PETERS
Cal King
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable. I love it.”
Apr 01, 2025
Diza Dagunan
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
SONYA SARGENTSTRONG
Comfortable mattress, especially for the money
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“For an inexpensive mattress, it has been really comfortable. We bought this for our second home, where we spend 3-4 months a year. We have used it for 2 summers and it's holding up well, and we don't have any back issues. We are fairly picky and we both like a softer mattress. Our "main" house mattress is a handmade $6000 mattress and this actually feels comparable.”
May 01, 2024
Ian Frederick Flores
“Thank you so much for taking the time to leave a 5-star review for the Chime 12 Inch Hybrid California King Mattress in a Box! We're thrilled to hear that you're enjoying it. Thanks again for choosing Ashley!”
VAMSHIDHAR REDDY RAPOLU
Low quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“The firmness isn't same across the mattress and likely being damaged because of this.”
Jun 21, 2023
Manish Giri
“Hello Vamshidhar Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We request you please refer to your email inbox or spam for an email from Ashley. Thank you, Review team ”
DYLAN PHILLIPS
Amazing mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable mattress and a great value for the money!”
Jun 04, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
MARISOL FLORES
Not 12 Inch mattress as advertised
⭐ ☆ ☆ ☆ ☆ (1/5)
“I opened the box 4/22/23 at 11 am yesterday and have it laying flat so far it has only expanded to 9 inches not 12 inches
I don’t think you sent me the correct mattress or your advertisement is incorrect. It’s been 24 hrs since I opened it it’s now 6:07pm(31 hours)
I have sent you photos”
Apr 24, 2023
Prabhjot Prabhjot
“Thank you for sharing your feedback with us. Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We do not guarantee comfort. Mattresses and Foundations may only be returned if delivered damaged or later found to be defective. If your mattress or foundation is delivered damaged, contact the customer service number listed in your emailed order confirmation for assistance within 72 hours of delivery. Defects discovered more than 72 hours after the mattress or foundation was delivered may be covered by the manufacturer's warranty, if any. Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
Ju Allen
“Thank you for your feedback. Please check your spam, folder for an email update. Thank you, Review Team ”
VICKIEI MCGEE
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it unable to get rid of the Queen mattress.”
Apr 18, 2023
Manish Giri
“Hello Vickiei Thank you for sharing your review with us. Please let us know if you need any further assistance at 866-436-3393. Thank You, Review Team”
Manish Giri
“Hello Vickiei Thank you for sharing your review with us. Please let us know if you need any further assistance at 866-436-3393. Thank You, Review Team”
AMANDA HUFFMAN
Good purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Really comfortable and have had the best nights sleep on it since setting up. Well priced and would definitely recommend.”
Apr 04, 2023
Sachin Singh
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
DEBRA ROBERSON
Met expectations
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Mattress is very comfortable, at this point am very pleased with it.”
Apr 01, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
TAMIKA RICHARD
Wrong size still great sleep
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The bed sleeps great!! However I ordered a California King thinking it was bigger than the standard king, WRONG!! I should’ve looked at dimensions but bed is perfect for side sleepers my husband haven’t complained of his back hurting since we received it.”
Mar 23, 2023
CHRISTINA LINCOLN
Review
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my new mattress.”
Mar 14, 2023
LAUREN FORREST
Matress great. Delivery not.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The matress is great, but there were no directions on how to open it Properly and no packing slip.”
Feb 22, 2023
DAVID DELNAY
The Chime Mattress is a good buy and a very good product.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We have used it for a week now and like the mattress. It is very comfortable and fit our frame well.”
Nov 06, 2022
ROBERT BOGGESS
Excellent mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable nights sleep, very impressed.”
Oct 13, 2022
WILLIE MATHIS
WB
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’s ok but my king size mattress is bigger than the California king”
Sep 14, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Social Customer care, Review Team ”
ROBERTA GABALDON
Great mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love the quality of this mattress. I am very pleased with it. I will pass on and recommend it to anyone looking for a new mattress”
Sep 06, 2022
TAMMY FREUND
OMG
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This mattress is awesome! Best nights sleep I've glad in a long time. Telling everyone about it.”
Aug 30, 2022
BONNIE DYKSTRA
12" chime california king mattress
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Chime california 12" mattress is comfortable but is only about 8" in height which does not work well with my platform bed and I feel like I'm on the floor. Not impressed at all and will probably have to buy a foundation to go under it for height.”
Aug 21, 2022
Julie Allen
“Thank you for your feedback. Please check your spam, folder for an email requesting more information. Social Customer care, Review Team ”
RONNIE WASHINGTON
Ashley’s Hybrid 12” Chime Mattress!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Was very skeptical purchasing this item at first, reading the reviews prior to my purchase eased my mind. 👍 Highly recommended, soft yet firm.”
Aug 01, 2022
MARIE CHUCKO
Good purchase. Hoping it holds up well.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this for my grandson. He says it is very comfortable. His 2 dog are loving it as well!”
Jul 26, 2022
RHONDA GAY
Liked how compact it was
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Easy to set up”
Jun 10, 2022
STANLEY HARRIS
Wonderful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable love the firmness and support. Now I just need the box spring/Foundation.”
Jun 09, 2022
Samantha King
“Thank you Stanley, for taking the time to share your feedback with our team!”
Josh Sulla
Nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Had it for a year now and it’s great!”
May 22, 2022
ALISHA PEDERSEN
Feeling good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it, i sleep so much better and have a lot less back aches”
May 10, 2022
Sachin Singh
“Thank you for your review and if you have any questions please reach out to us at ReviewFeedback@ashleyfurniture.com”
Nitin Sharma
“ Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com. ”
DAWN RIGGENBACH
It's Ok!
⭐ ⭐ ☆ ☆ ☆ (2/5)
“It was great a first, but now it is uncomfortable. Not a good night's rest”
May 04, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
Prabhjot Prabhjot
“Hello D R. on 5 MAY 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. ”
BRITTANY KINSER
Disappointed
⭐ ☆ ☆ ☆ ☆ (1/5)
“The Mattress already is lumpy and dented in, even though we have turned it at least 3 times since owning it. We have only had it 6 months, so it definitely was a disappointment. Will need to replace within the next year”
May 03, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number.”
Prabhjot Prabhjot
“Hello Brittany K. on 4 May 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. ”
YOLANDA JOHNSON
Not what I thought
⭐ ☆ ☆ ☆ ☆ (1/5)
“Too hard for me”
May 01, 2022
Julie Allen
“Hello Yolanda, Thank you for your review. Social Customer Care”
CANDACE GHATTAS
Would definitely recommend this purchase!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my mattress.It is so comfortable like sleeping a cloud! My kids tell em how soft my bed is.”
Apr 30, 2022
TELA RAMIREZMONTOYA
Firm
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Bought it because I had slept on one in a AirBnb and loved it . Mine was firm but after a few months it lost it’s fluff only way to I can describe it”
Apr 30, 2022
Julie Allen
“Hello Tela, Thank you for you feedback! Please let us know if you need any further assistance at 866-436-3393. Thank you, Social Customer Care ”
JULIE BAILON
Comfy to me
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“First off it’s way better than the mattress I had before. It is not 12 inches I fully expanded 48 hrs did not lay on it as it said on the packaging papers it was 10 inches fully expanded. It’s not too squishy that you can’t roll over in it. I would of liked a little bit more of cushion but other than that I had no issue. I sleep very well in it. I have hip, back problems. This mattress has helped with my shoulder problems also. I don’t wake up with super stiff bones and less pains. I’d def buy it again.”
Apr 30, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
Prabhjot Prabhjot
“Hello Julie B. on 6 May 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. ”
ROBERTA MEANY
Firmer than expected!!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Was a little too firm for us, added a 3" foam topper, a little better!”
Jan 12, 2022
STEPHANIE NICHOLS
Just Right
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It hasn't been the miracle I was hoping for but is a definite improvement to my old mattress. I use a gel foam topper in addition and it has been a good match. Mattress is a medium, not too firm nor too soft. Ashley's service was impeccable. I ordered online over night, basically in the early morning hours of a Sunday and received the mattress at my front door on Tuesday, and shipping was free! I highly recommend Ashley's as well as the mattress!”
Dec 12, 2021
DAJAH SHANNON
California King
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it, I got this mattress because I had gotten one from another store that was the wrong size so I can appreciate that I now have the right size mattress and it’s super comfy!”
Sep 25, 2021
LORENA LINDEN
Excellent
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it!!!”
Sep 03, 2021
JOJEAN LEOS
Not good
⭐ ☆ ☆ ☆ ☆ (1/5)
“Not what it was in the store bed is hard not soft had rip in bottom of mattress”
Feb 17, 2021
Erin Schaedel
“Hello, We’re sorry to hear that your order has arrived damaged. We would be happy to try to help you. Please feel free to send an email to reviewfeedback@ashleyfurniture.com for further assistance and include the purchaser’s name, contact information, and your confirmation number as well as a description of the issue. Thank you ”
DEBBIE COBB
Little too firm
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“More form than I thought it would be for a luxury plush. Been sleeping on it for 2 weeks. I will be buying a mattress topper I’m hoping to get the luxury plush feel that I was looking for.”
Feb 08, 2021
HOLLI MANER
Sleep right!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great mattress!”
Dec 04, 2020
JAMES JOHNSON
Two 👍🏾
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great Plush Top & such a Dream Machine”
Jul 03, 2020
SHELLY BORDEN
Good night
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice mattress. Comfortable. Amazing how it expands. Super heavy.”
Jul 03, 2020
JENNIFER GROHS
Comfy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Super Comfy mattress considering it came in box.”
Jun 24, 2020
LUKE ROBINSON
Fantastical
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Glorious sleep. I love it!”
Jun 13, 2020
HANAH KIZER
Good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I have never bought a mattress that came in a box before so I was a little nervous.
The bed it very good quality and comfortable”
Jun 04, 2020
ANNA GAGER
AWESOME MATTRESS
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We switched out a sleep number bed for this mattress. At first it seemed a little hard for our liking. However, after a couple nights getting used to the firmness we really love it! It has helped my husbands back tremendously and I find it quite comfy myself. We ended up buying 2 more! Tip they are heavy, so make sure you put it rolled up in the plastic where you want the mattress to go BEFORE you start unrolling it and lastly slit the plastic for it to inflate.”
Apr 25, 2020
CRYSTAL SNODGRASS
Worth every penny
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So comfortable! Loving it!”
Apr 24, 2020
Julie Henson
Great buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my new mattress”
Mar 16, 2020
OSSILA MORINVIL
It’s not fitting at all
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s not fitting at all”
Mar 03, 2020
Dorothy Harris
California king
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Best sleep I’ve had in years”
Mar 03, 2020
Robert Cohen
Very Comfortable!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable, took about 48 hours to maximally inflate, but we were sleeping on it the first night after setting it up.”
Mar 02, 2020
MUHAMMAD TANVEER
Mattress not comfortable
⭐ ☆ ☆ ☆ ☆ (1/5)
“It’s not comfortable and start giving back pain, not comfortable”
Feb 27, 2020
Kellie Koehl
Mattress by red in a box
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very comfy only have had for a short time but so far so good!”
Feb 13, 2020
Donna Leong
Best sleep in a long time
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this on the recommendation from my friend who had bought two of these mattresses from Ashley. She told me how comfortable the mattress was. I bought one in the box and followed instruction letting it air out before I slept on it. I haven't had a more comfortable bed in a long time. I have been able to sleep soundly and I don't ache like I did on my other mattress that I had paid a lot more money on and it was a brand name mattress. I would recommend this bed for anyone who wants a good night sleep.”
Feb 12, 2020
Billy Najera
Love the brand and love the mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it super comfortable.”
Feb 11, 2020
AMANDA STARTARI
Love this bed!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this bed! Seemed very firm at first, but after a couple nights it’s amazing. I sleep very well in this bed. Let it rise for 24 hours and it’s good to go!”
Jan 16, 2020
Sabin Gautam
Hybrid mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved it. Comfortable.”
Jan 10, 2020
Selene Casillas
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great so far!”
Nov 28, 2019
Joshua Martinetti
Soft, yet supportive
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Bought blindly from the website because we had company coming in and needed an extra bed. So far it's working very well. Feels a little bit softer than our old memory foam bed but still has great support. Everything arrived in great condition so hopefully this will last us for years to come.”
Oct 03, 2019
DIANA PAPPOESAI
impressed such a huge mattress could fit in such a small box
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“looks like a regular mattress more comfortable than my previous mattress, very affordable”
Aug 29, 2019
LYNN MONTVILLE
100% Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I was skeptical about purchasing a mattress in a box but after some extensive research and reading the reviews on this one I am happy I gave it a try. This mattress lives up to every expectation and is just as comfortable as my Ultra Plush Pillow Top that I paid a couple hundred dollars more for. Never again will I pay more plus furniture store delivery fees.”
Aug 16, 2019
Kenneth Casey
Great bed!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very happy with so far, great look, feel, height, especially for the price!!!”
Aug 12, 2019
Samantha Fahrenkrug
Heavy box and deflates very fast
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my new bed!”
Jun 10, 2019
MARIO MOLINA
king mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We are very gladly that we bought this mattress. It is so amazing comfortable and for that prize, its crazy awesome. We went to five different store and no luck. So we are very, very happy that we got this one.”
May 21, 2019
Great value
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Got this a month ago for husbands guest room. Everyone loves it. THANKS”
Apr 29, 2018
Soft
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I bought this product about 1 week ago from the Long Beach, California store.”
Apr 26, 2018
GLENNA MICKELSEN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 29, 2025
GLEDIA NEGRET
Horrible matress in a box 12 in chime
⭐ ☆ ☆ ☆ ☆ (1/5)
“I'm not sure why people give this mattress a good review. Ever since I've gotten it I have not had one restful sleep. Furthermore, I am unable to return it even when I asked only a week after receiving it. I would not purchase this mattress. You pay for what you get and now I'm stuck with it. I had to buy a better quality one, however because I would like to sleep again.”
May 28, 2025
KRISTYAN NAVARRO
Wrong item send
⭐ ☆ ☆ ☆ ☆ (1/5)
“Send me the wrong size, I order California king and receive regular king size”
Jun 07, 2025
MUHAMMAD MUDDASIR
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Jun 09, 2025
DOUGLAS BOTHWELL
Terrible service!
⭐ ☆ ☆ ☆ ☆ (1/5)
“Order was cancelled 2 days after purchase. Then you proceeded to send texts regarding delivery. Phoned and spoke to someone, their English was so bad it was nearly impossible to understand him. He then assured me the order would be cancelled. More texts regarding delivery. Phoned again and was told, "Well if it is delivered just refuse to accept it." More delivery texts regarding delivery timing.”
Jun 17, 2025
Kimberly Arp
Wake up hurting every morning
⭐ ☆ ☆ ☆ ☆ (1/5)
“The most uncomfortable mattress I’ve ever had”
Sep 21, 2025
AUTUMN BUFFINGTON
Purchased on Sale
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“it's a bit soft for me but i do sleep well on my side.”
Nov 28, 2025