Customer Reviews (16)
TERRI LINDHOLM
Love my mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“2nd mattress from you and love it!!”
Apr 25, 2025
BRIAN BRUNNER
⭐ ⭐ ☆ ☆ ☆ (2/5)
“”
Apr 29, 2025
JEFF BENTLEY
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 10, 2025
BRITTNIE ROGGEMAN
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
May 13, 2025
MITESH AMIN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 20, 2025
FREDDYVALENCIA VALENCIA
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Jun 02, 2025
TAYA JANSON
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 03, 2025
DOUGLAS BOTHWELL
⭐ ☆ ☆ ☆ ☆ (1/5)
“The WORST online purchase experience ever!!”
Jul 07, 2025
ROGER WINZER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jul 11, 2025
LONNY BROOKS
Too bad UPS is not a shipping option upon checkout
⭐ ☆ ☆ ☆ ☆ (1/5)
“Of no use. Even though my address is linked to my Ashley Advantage Account, the mattress got delivered to J Maynard in Chicopee, MA NOT Lonny Brooks in Turners Falls, MA”
Jul 13, 2025
WALTER MILLER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jul 25, 2025
HILLARY SAMPSON
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Sep 13, 2025
Anna Wiech
“We appreciate your feedback! So glad to be part of your home. What would've made this a perfect 5? Email solutions@ashleyfurniture.com with your order info.”
RODNEY EVANS
Nice
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Sep 10, 2025
AMBER GLOMAH
Horrible company
⭐ ☆ ☆ ☆ ☆ (1/5)
“Horrible service bought a mattress online I didn’t like it. They said no refunds and kept my $700. The people who picked my old mattress scam me. I had to pay them in cash for them to take it. Buyer beware”
Sep 21, 2025
SHACORI VALENTINE
Don't Recommend
⭐ ☆ ☆ ☆ ☆ (1/5)
“Not able to return mattress that I've had for 2 weeks”
Oct 06, 2025
BRITTANY DIAZ
Complaint Regarding Misleading Mattress Purchase and Unfair Exchange Policy
⭐ ☆ ☆ ☆ ☆ (1/5)
“I purchased a mattress online on October 8, 2025, and received it on October 15, 2025. After allowing the recommended 72 hours for expansion, I found it far too soft and causing significant back pain. I chose this model based on your online guidance for back support, which I now find misleading.
When I contacted customer service on October 27, 2025, I was told that because my purchase was made online, I’m not eligible for an exchange — an unfair and undisclosed policy. Customers should receive equal treatment regardless of where they shop, especially when no local store is available.
I currently have an open case, but the only solution offered was an exchange for the same mattress, which has already worsened my condition and led to a hospital visit. I’m requesting an exchange for a firmer model that better supports my medical needs.
Given the health impact and misleading guidance, I believe an exception to”
Nov 07, 2025