Customer Reviews (57)
KERSTIN SCHROEDER
Ok could be better
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It state's that you need a screwdriver and really you need a drill. Absolutely couldn't screwdriver in the screws without a drill. It also took 4 of us to put it together. The platform itself doesn't reach from one end to the other it's to short.”
Apr 01, 2025
MEGAN PIECORA
STURDY and affordable.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very sturdy for the price. Great price and easy to assemble.”
Feb 25, 2025
Angelbert Casido
“Glad to hear it's sturdy and a great value! Thanks for your review!”
ROSEANN KENDRICK
Nice bedframe
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Nice sturdy bed frame”
Dec 31, 2024
Johnny Pael
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
FRANCIS BOWMAN
Beautiful Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great price for a great nice looking bed.”
Nov 05, 2024
Ace Bocanegra
“Hi, Francis! Thank you for your great review! We're so glad to hear you're happy with the bed and feel it offers great value. We appreciate your feedback and hope it continues to be a beautiful addition to your home!”
MARY SWEENEY
Bed frame
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Good for the price.”
Oct 28, 2024
Glory Segocio
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
CHERI DOERFLER
Pretty
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Looks pretty and it’s big. It doesn’t make to much noise getting on and off my bed. It was easy to assemble took about 30-40 mins.”
Oct 11, 2024
Bryan Florendo
“Thank you for your review! We’re glad to hear you find it pretty and appreciate the easy assembly. We’d love to know how we could have earned that last star from you. Please email us at solutions@ashleyfurniture.com with the subject line "Attention BF" along with your order information and any additional feedback. If you need assistance with anything else, we’re here to help!”
CHRISTY KAVANAUGH
AS EXPECTED
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I HAVE REQUESTED REPLACEMENT SUPPORTS AS ONLY 1 WAS INCLUDED OTHERWISE AS EXPECTED”
Sep 15, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
GIANNA ORMONDE
Love It!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to assemble and looks great!!!”
Aug 17, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
CANDI WIGHT
Stylish and sturdy platform bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Love the color! Perfect size. Really sturdy, not cheap. Somewhat difficult to assemble. Instructions could be better.”
Feb 16, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
MARY HILES
The Right Look
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It was just the look we wanted for our guest room.”
Feb 12, 2023
Nitin Sharma
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393.Thank you, Review Team ”
VANESSA CHRISTOFILAKES
shawburn bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the bed but extremely hard to put together I suggest expert assembly.”
Jan 27, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KRISTEN STADIER
LOVE
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Perfect fit & looks just like the picture. Easy assembly”
Jan 19, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ROSE KEELS
Over all somewhat disappointed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I was happy I recieved this bed as quickly as I did and I like the style however I was disappointed with how cheap the wood was especially the headboard. It was very poorly made and difficult to put together. I was very surprised your company put a product like this out.”
Jan 04, 2023
Ju Allen
“Thank you for your feedback. We do apologize if the description was missed stating the material used are: Made of engineered wood (MDF/particleboard) and decorative laminate. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
DEBORAH MADRAY
Happy customer!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very happy with bed! It was easy to put together and looks wonderful!! Shipping was fast too!”
Nov 10, 2022
RENEE INTELISANO
Shawburn platform bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this platform bed. It did take some time to put together. But worth it.”
Oct 31, 2022
SHANA MCGINNIS
Not impressed
⭐ ☆ ☆ ☆ ☆ (1/5)
“We returned it because of the poor quality of the the other items.”
Oct 04, 2022
Jasvindra Kaur
“Thank you for your review. Please refer to an email in your spam/junk folder for an update. Please let us know if you need any further assistance at 866-436-3393. Thank you, Social Customer care, Review Team”
KEVIN BOSWELL
Would definitely recommend!!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my bed!!!! Pretty easy to put together.”
Sep 07, 2022
GAMAL REZKALLA
Very nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very good I like it”
Sep 06, 2022
HOLLY WHITE
Great purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and amazing bed!!”
Aug 29, 2022
ABBI HIGGINBOTHAM
Poor quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“We have had the bed for a little more than 2 months, and it has already broken.”
Aug 29, 2022
Manish Giri
“Hello Abbi Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We request you please refer to your email inbox or spam for an email from Ashley. Thank you, Social customer care, Review team”
MELINA WOODS
NOISY
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Looks beautiful - great color - lightweight. But SO noisy. Any shift, turn, or simply getting into bed and it squeaks like nobody's business. Ugh!”
Aug 26, 2022
TRISHALEIGH DIEGO
JUST THE HEADBOARD THAT HAS A PROBLEM BED FRAME IS FANTASTIC
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“its perfect just the headboard”
Jul 03, 2022
RICHARD DEWALD
overall satisfied
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Satisfied for the most part but the material to support and secure slats split in several places from securing screws”
Jun 28, 2022
Julie Allen
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send pictures of the defects / damages, along with brief description, to ReviewFeedback@Ashleyfurniture.com, along with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. I'll be happy, to look into a discount off the Shawburn Queen Platform Bed. Looking forward to hearing back from you. Thank you, Social Customer Care, Julie ”
JENNIFER PETERSON
Beautiful set, worth the money!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful set!!!”
Jun 11, 2022
Julie Allen
“Thank you for your feedback on your Shawburn Queen Platform Bed and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
HEATHER VOGEL
Read height specs before purchasing
⭐ ☆ ☆ ☆ ☆ (1/5)
“Much shorter than it appears. Would be a great set for a child but not adults.”
Jun 06, 2022
ILEANA OQUENDO
Súper molesta
⭐ ☆ ☆ ☆ ☆ (1/5)
“No me gusta. Nada de lo que compre estoy súper molesta. Para mi tienen 0 en servicio”
May 27, 2022
Sachin Singh
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@ashleyfurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly.”
Sachin Singh
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@ashleyfurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly.”
TERI ANDERSON
Thank you
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it thank you”
Apr 27, 2022
Prabhjot Prabhjot
“Thanks for sharing your valuable feedback with us, We are pleased to know that you like the item. We will love to assist you if you have any other questions please reach out to us at ReviewFeedback@Ashleyfurniture.com ”
NINO SANDIL
On Shawburn Queen Platform Bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The assembly instruction shows at least two people are needed to assemble this platform bed in 30 minutes. I live alone and so I assembled this product just by myself. As a consequence, it logically took more than 30 minutes. The instruction is quite simple and easy to follow. What took me a longer time was setting up the platform base together with center support, center slats, and cross slats - especially screwing them into the bedrail. That's when I realized that's the reason two people are recommended to assemble it. But I succeeded assembling it eventually. I ordered this product because I prefer wooden materials. My only wish is that the platform base could have also been wooden (e.g., simply wooden slats). Of course, I could have searched further for other products, but the wooden footboard, headboard, and bedrail were the ones that really caught my attention. Overall, I am satisfied with this product. The missing one star in the rating would refer to the fact that I wish the platform base was also wooden.”
Apr 27, 2022
Irfan Haider
“Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer and I am sorry for the inconvenience caused to you.. Please feel free to reach back out to us at ReviewFeedback@Ashleyfurniture.com if you need any further assistance.”
FRANCISCO LANDIN
Bed frame
⭐ ☆ ☆ ☆ ☆ (1/5)
“Noisy , unstable, would not recommend”
Apr 14, 2022
PHILLIP GASS
Doesn’t fit
⭐ ☆ ☆ ☆ ☆ (1/5)
“Does not fit my queen bed”
Mar 22, 2022
BARBARA SWEIGART
Fair
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Love the look. Beautiful and looks great in the room. However the slats are not wood and the mattress creaks with every movement. A slight turn and it is so annoying. Not sure what to do”
Mar 19, 2022
ERIC NEILSON
Not impressed
⭐ ⭐ ☆ ☆ ☆ (2/5)
“It came in the wrong size. Pieces are broken”
Mar 02, 2022
Trevor Garmon
“ Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the Sales Order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly. ”
TYLER HUGILL
Do not buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“I would not recommend this bed to family and friends”
Mar 02, 2022
SARAH PAYNE
Skip this disaster
⭐ ☆ ☆ ☆ ☆ (1/5)
“Terrible instructions. Cheap particle board, misaligned pieces, hello disappointing Ashley furniture. 🙄”
Feb 19, 2022
Trevor Garmon
“ Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number tag. ”
LIZZY KROENING
Good buy!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I was a little cautious about ordering this bed set, as I read different reviews that weren’t the best. But, my bed that I ordered was great! Putting it together was a little bit of a challenge, but not too bad! The bed is pretty sturdy! Definitely recommend.”
Feb 16, 2022
LINDSEY PARKS
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice look, sturdy; just as expected”
Feb 04, 2022
SEAN ELLIS
Great!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to assemble and looks great.”
Jan 25, 2022
SERGIO CRESCENCIO
Recommend
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great easy to assemble 👍”
Jan 16, 2022
QUASHANA BURNETT
Platform
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“East to put together would have been better if screws was labeled and not just thrown in a bag”
Jan 10, 2022
PETRA GUDELJ
Flimsy
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very flimsy. No support. Moves as you lay down.”
Dec 02, 2021
Chelsea Widner
“Please accept our sincere apologies! This is not the experience we strive to provide our customers. Please allow us the opportunity to assist. Please email us at reviewfeedback@ashleyfurniture.com and provide your contact information, sales order number, and our team will reach out to you as soon as possible. ”
SYDNEY WATTS
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“A little challenging to put together but it looks so good. A nice rustic style.”
Nov 26, 2021
Stephanie V
“Thank you for your feedback on your platform bed and we are glad you like it! I would also like to thank you for being an Ashley Furniture Customer.”
TRACY MARKO
Love my bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful bed sturdy not too heavy needed a Bunkie board if you don’t use a boxspring. I love it”
Nov 16, 2021
CARLOS CARRILLO
Excellent quality and very strong
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent quality and very strong”
Nov 15, 2021
JENNIFER PINEDA
So far So good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So far so good. It’s a beautiful bed. And seems sturdy. Hopefully it does not break. But so far I really love it.”
Sep 03, 2021
DAYBELLIS SERRANO
Beautiful Queen Size
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This piece is very modern and beautiful. If you are a simple person with an aesthetic taste, definitely recommend this set.”
Apr 02, 2025
Demberlyn Bacubac
“Thank you for your wonderful review! We're thrilled to hear that you love the modern and beautiful design of the set. We appreciate your recommendation and are so glad it fits your aesthetic taste!”
JENNIFER LEONARD
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jun 19, 2025
STACEY LEIBER
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“very difficult to screw the slats into the wood. recommend the company have pre-drilled holes. or have a different type of slat system for the mattress.”
Jun 11, 2025
P R
Scam-level service. Cheap junk furniture. Never buying from Ashley again.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Ashley Furniture sold me absolute garbage. I ordered 2 queen bed frames and a nightstand under ONE order. They delivered everything separately (without giving me a choice), and when it finally all showed up, the quality was complete trash — flimsy, unstable, and clearly built with the cheapest materials possible.
I tried to return it and got hit with the most ridiculous customer service I’ve ever experienced. One rep told me I couldn’t return the nightstand because it had been more than 72 hours — even though Ashley chose to split the delivery and caused the delay. Another rep said return shipping would cost more than what I paid and just kept repeating, “send pictures of damage,” refusing to understand that the issue is workmanship, not physical dents or scratches.
Both reps gave different answers, refused to escalate me to a supervisor, and clearly just wanted me to give up and keep their junk furniture. It’s obvious they make returns intentionally difficult to trap customers.
This isn’t just bad service — it’s predatory business. Ashley Furniture does not stand behind their products and will leave you stuck with defective items and no way out. Don’t fall for it. Spend your money anywhere else.”
Jun 24, 2025
CINDY KINDLER
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Slats don’t go all the way to the corners. Mattress falls through.”
Jul 13, 2025
RAYMOND VANSAUN
PURE CRAP...DO NOT BUY!!!
⭐ ☆ ☆ ☆ ☆ (1/5)
“CRAP...PLANE AND SIMPLE...COMPLETE RIP OFF...TOOK AN ENTIRE DAY TO ASSEMBLE...THE MATERIAL IS CHEAP AND DISGUSTING AND IS DEFINITELY NOT WORTH THE TIME AND MONEY...NEVER AGAIN WILL I PURCHASE ANYTHING FROM ASHLEY FURNITURE!!!”
Sep 27, 2025
DEBORAH KEMPF
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 09, 2025
GARY GUEVIN
Great platform frame
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great, it was irritating putting it together by myself. Took me about 45. Recommend having another 2 sets of hands. Its sturdy, looks very nice. $150. Thinking about the nite stands next”
Sep 03, 2025
VICKY LAPLANT
Supportive bed with a great look
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is a very nice looking bed, clean lines and a nice finish. Saved having to buy a foundation and since I bought it on sale, it was a double bonus.”
Aug 30, 2025
FRANK PRUGO
Unrealistic timeframe/bad quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“I wish I could say something better, but this was a horrible experience putting this together. They claim 30 minutes it took us four hours to put it together because the directions are so convoluted and make no sense. We couldn’t get onto the video example it kept shutting down. Also, the wood, for the particleboard was warped, making it difficult for the nails to go into the cloth frame with the metal rod, splitting the wood on the end making it more unstable. On a better note, the color was at least nice and match the room, but never again…”
Sep 01, 2025
Courtney Smith
Cute but don’t assemble unless you want a smashed foot
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Cute bed. Extremely hard to put together. I also recommend expert assembly as someone else suggested. I rage quit and had my husband try it. The tarp with the slats is annoying and the screws don’t go into the wood easily even with a drill.”
Oct 19, 2025
JOHN HUTCHINSON
Bed in a bag + platform
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“2nd one purchased. Very nice bed. Added simple platform. Works great.”
Oct 22, 2025
Arooj Fatima
Noisy frame
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I bought this bed last month and Bed is pretty sturdy for the price, my only concern is, it makes too much noise while sitting or turning around. I wish I could figure out how to stop all the noise as it disturbs my sleep. I don't know how to get rid of it either to get a better one but honestly the sales person gave me really good hopes with this one!”
Nov 16, 2025