Customer Reviews (27)
DEBORAH BARNARD
Shawburn Full Size Bed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Definitely took longer than the 30 min it said it would take 2 people! The bed is nice and seems like good quality. I have the headboard to still put together but I’m sure it will look great.”
Feb 06, 2025
BILL CRADERJR
Don’t buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“Missing the legs for the platform and it’s been a month with no updates or replacement parts.
Horrible customer service when you call to get updates they never respond”
Apr 14, 2025
RYAN VOGT
So so
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Kid loves it. Build quality not the best”
Jan 22, 2025
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
AUDREY MOORE
Platform Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great quality for the price.”
Dec 05, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JILL FIELDS
Great value
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great price! Perfect for our needs”
Nov 29, 2024
Ace Bocanegra
“Hello Jill! Thank you for your feedback! We're so glad to hear that the item is perfect for your needs and that you found it to be a great value. We appreciate your support and thank you for choosing Ashley!”
DAMANI BAPTISTEWOOD
Great bed frame
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very soild bed frame. I bought one for my 7 year old and 3 year old. They love it. The frame is low enough for both of them. Super easy to put together. Had a video and everything. 10 out of 10 recommend.”
Sep 18, 2024
RICHARD LOPEZ
My new bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable, beautiful and good price.”
May 19, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team”
GIGI MADISON
Pretty solid bed frame. Takes 2 to assemble
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“My daughter loves her new bed.. definitely need 2 people to assemble it.”
Apr 24, 2023
Ju Allen
“Thank you for your feedback. Please check your spam, folder for an email update. Thank you, Review Team ”
ROBERT GRAY
Idk yet about this one
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Looks beautiful but the headboard is very shaky when all put together. Went together fast and easy”
Apr 05, 2023
ASHLEY VINSON
4.5
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loving the short height on this bed. Wish it was a few inches taller for more storage, but I made it work. There is few margins for error. Took a good bit of work to put the bed together. Had to do some extra adjustments because the manual wasn't that clear. I nice bed either way”
Apr 01, 2023
Manish Giri
“Hello Ashley Thank you for sharing your review with us. Please let us know if you need any further assistance at 866-436-3393. Thank You, Review Team”
PATRICIA LODICO
New bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great bed great service”
Oct 04, 2022
GIANNA BOVA
Very happy with this platform bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to put together and very good quality”
Aug 05, 2022
TANYA GUERIN
Good purchase for the money.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I would recommend. We bought 2 full size guest room beds. The only thing I don’t like ids they are noisy when sit on them or turn over because of the e canvas between the bed and mattress.”
Aug 02, 2022
GLORIA BRUCE
A solid, basic bed but I would not purchase again
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“This came nicely packaged, no damage at all, and with good instructions. Though their estimated assembly time of 30 minutes seemed a little shy of reality. The piece is nice and sturdy when assembled with good supports, but it does look like particle board furniture. The most unfortunate issue is that the frame is larger than a full-size mattress (mattress also purchased from Ashley) so there are several inches of "extra frame" either top or bottom leaving a gap between the mattress and wall at the head area or an extension of the frame at the base well beyond the mattress.”
Jul 11, 2022
Prabhjot Prabhjot
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly. ”
MILLIE GONZALEZ
Platform Bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“A little squeakey”
Jun 12, 2022
Julie Allen
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393. Social Customer Care ”
LIDIA MENA ROSARIO
Platform bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the design and cant wait to receive it, drop the bed on it and start using it!!”
May 17, 2022
JUSTIN BRUBAKER
poor quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“very cheap, not described well on website and very dissatisfied. attempting to return”
Apr 11, 2022
CYNTHIA MARTIN
Nice bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The bed is very nice other than the metal slats do not go all the way across from one side to the other so it was cracking the wood when I screwed them down and I am worried that they bed might fall while I’m in it”
Mar 22, 2022
Megan Hawkins
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please allow us the opportunity to assist you. Please email us at reviewfeedback@ashleyfurniture.com and provide your contact information, sales order number, a copy of your review and our team will reach out to you as soon as possible. ”
TIFFANY ADDISON
Don’t Buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“I would give it 1/2 star but it didn’t allow for it. Poor quality!!!”
Mar 06, 2022
MARY CONE
You get what you pay for
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’s okay. It works for the price and I am not unhappy with it. It looks better than the quality is. I bought this for my 4 year olds bed but would never consider it for my own bed, too flimsy.”
Mar 06, 2022
KIANI CARTIER
QUALITY BED
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great quality bed”
Jan 18, 2022
TIFFANY SMITH
Beautiful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It's a beautiful piece. A little annoying to put together by yourself but worth it when all said and done.”
Jan 01, 2022
CHANCY PICKETT
Good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sturdy, easy to put together”
Dec 04, 2021
Donna Lucas
It’s so so
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’s not built with the best quality material. Very thin wood and lightweight rails.”
Oct 26, 2021
SAMANTHA STONE
Wonderful purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I live this bed. Looks great and us just what I wanted. It even arrived early!”
Jun 03, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MIKE LANA
Junk
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Jun 27, 2025
MICHELLE BOOROM
terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Terrible customer service”
Aug 17, 2025