Customer Reviews (16)
MELISSA BESWICK
Meh
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The middle support is higher than the sides and it makes the bed wobbly”
May 29, 2025
ERIC FUGAL
Good value
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Solid construction.”
Sep 18, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ROBERT RICH
Project # 12
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Instructions could be a little clearer but the funny thing about the projects that I have purchased and built is the continuous shorting of screws and the plastic inserts do not fit the holes but the local hardware store has both the glue for the inserts as well as screws that match the missing screws.”
Jul 26, 2024
Ian Frederick Flores
“Thank you for taking the time to share your feedback on the Neilsville Full Platform Bed. We appreciate your honest review. Your feedback is invaluable to us as we continually strive to enhance our products and customer satisfaction. Thank you again for choosing Ashley.”
NANCY KRAMER
Too high for my needs
⭐ ☆ ☆ ☆ ☆ (1/5)
“I need to return it.”
Jun 03, 2023
Manish Giri
“Hello Nancy Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We request you please refer to your email inbox or spam for an email from Ashley. Thank you, Review team ”
GERARDO LOPEZ
-0
⭐ ☆ ☆ ☆ ☆ (1/5)
“Not that great had to build it , paid for delivery I had to go pick up at store! (HAWTHORNE)”
May 10, 2023
Prabhjot Prabhjot
“Thank you for the response. Please accept our sincerest apologies! Please let us know if you need any assistance at 866-436-3393/Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
TAMMY TODD
Nice bed but noisy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I purchased this as a guest bed and bought a new mattress at the same time. The bed was very noisy from day one. I thought it was the mattress and was going to return it but took the mattress off and laid it in the floor and it was fine. We determined it was the canvas piece the bars fit in that was making all the noise. We took the canvas piece out and just screwed the bars back to the frame and no more noise! Will work fine for a guest bed.”
Aug 26, 2022
Prabhjot Prabhjot
“Thanks for sharing your valuable feedback with us, We are pleased to know that you like the item. We will love to assist you if you have any other questions please contact us at :866-436-3393. ”
MICHELLE MARKWAS
Perfect for mattresses only
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bought this platform for my son. He likes it very much”
Jun 27, 2022
WEAR SHARON
Bed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Was a little difficult to put together and seems to be very noisy. Can hear every time the child turns over it makes squeaky noises. Hope this stops after some use”
Jun 15, 2022
LUCY SOLORZANO
Good quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My son is very happy with it”
Apr 22, 2022
Julie Allen
“Thank you, it makes my day to hear that. Social Customer Care ”
ROBINSON ALDANA
Nice Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Fast Delivered , put it togeter was easy and nice bed”
Apr 06, 2022
JOLYNN POWELL
Not fit for a Queen
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Platform is not the size of a Queen Mattress and I was forced to build an internal platform to make it able to accommodate a Queen Size mattress. Not sure what size mattress this was made to accommodate…”
Mar 01, 2022
Trevor Garmon
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the Sales Order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly.”
YESENIA DELGADILLO
Cheap
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very cheap quality”
Feb 14, 2022
MATTHEW COX
Good for the price
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Not too bad for the price. Tends to make creaking noises after being in use for awhile.”
Dec 06, 2021
MIKE PETERSON
Not impressed
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Not solid wood, just pressboard. Also the wood grain is just a sticker that is put on the bed. Not actual wood pieces. Will be returning it. Did not like it.”
Jun 08, 2021
Kevin Hansraj
“We value your feedback. Please click here to live message with an Ashley Furniture Customer Care Agent between 8am and 10pm, Sunday – Saturday. https://bit.ly/2Q6DadH”
KRISTEN BRICKLER
Platform bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome luv it”
Apr 02, 2021
KAYLEIGH SKOLNICK
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Took time to assemble without help. There were not pilot holes drilled for the smaller support beams which required extra time. The main support beam system does not seem study but I’ve had not problems so far.”
Sep 26, 2025