Customer Reviews (56)
DANIEL LOPEZ
Happy Customer
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This product is very sturdy and well made. It was very easy to assemble and instructions easy to follow. I would recommend this product to others.”
Mar 23, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
DAWN CLANCY
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This bed was easy to put together and looks great.”
Mar 03, 2025
Mikee Singco
“Thank you very much for your positive review, Dawn! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LEEANN MENDONCA
Book Case Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy assembly, perfect for the little one.
Shorter than expected but will work for a few years. Ashley furniture is always my go to.”
Feb 07, 2025
Paolo Martin Bermillo
“Thank you for your wonderful review! We're so glad to hear the bookcase bed is perfect for your little one. At Ashley, we’re all about bringing you stylish, practical pieces that fit your needs. Thanks for choosing us as your go-to – we truly appreciate your continued support!”
Paolo Martin Bermillo
“Thank you for your wonderful review! We're so glad to hear the bookcase bed is perfect for your little one. At Ashley, we’re all about bringing you stylish, practical pieces that fit your needs. Thanks for choosing us as your go-to – we truly appreciate your continued support!”
MYLEEISHA MILLER
Piperton
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful bed!”
Feb 03, 2025
MANUELA MALDONADO
Beautiful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Purchased for my daughter. After seeing it put together, I wish you guys had this in Queen so I can get one lol.”
Jan 19, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
BOB OAKLEY
Piperton book case bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Perfect for my granddaughter as she’s almost 2 now, can’t fall out of the bed being on the floor”
Jan 05, 2025
Ace Bocanegra
“Thank you for your review! We're so glad to hear that the Piperton bookcase bed is perfect for your granddaughter. It's wonderful that the floor-level design gives you peace of mind while she sleeps. We hope she continues to enjoy it for years to come!”
CINCA PATRIA
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Non toxic bed frame, really like it!”
Dec 10, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JEFF BAISCH
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great bed set for the kid, she likes it a lot. Easy assembly.”
Dec 02, 2024
Johnny Pael
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JANRACHEL BALAROSAN
Cute
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Super cute! My teenager loves her new set up”
Nov 05, 2024
Ace Bocanegra
“Hi, Janrachel! Thank you for your wonderful review! We're so happy to hear that your teenager loves her new Piperton Full Bookcase Storage with End Panel. It’s great to know it’s the perfect addition to her space! We appreciate your feedback and hope it continues to add both style and functionality to her room.”
SHAE CLARK
Awesome
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Purchased for my 5 year old daughter, she loves it she's got tons of space now for her stuffed animals and some decorative lights etc. Overall sturdy, easy to assemble, only thing I would like more is if it was configurable, so it could be setup left side or right side.”
Oct 24, 2024
Ace Bocanegra
“Hello, Shae! Thank you for your wonderful review! We're thrilled to hear that your daughter loves it and has plenty of space for her stuffed animals and decorations. It's great to know you found it sturdy and easy to assemble. We appreciate your feedback on the configurability, and we'll definitely pass that along. Thank you for choosing Ashley!”
LAUREN SEAMAN
Exactly what I was looking for!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s perfect! My almost 4 year old had some physical delays and it’s been perfect for her. She can climb on and off safely. The storage is great for some of her books, tonie, and stuffed animals. Clearly our dog is a fan too. It took my husband and I a couple hours to put together but it was fairly straightforward.
Quality is great especially for the price.”
Oct 20, 2024
Ed Hadassah Kong
“Thank you very much for your positive review, Lauren! I’m so glad the item is perfect for your almost 4-year-old and that it provides safe access and great storage for her books and toys. It’s wonderful to hear that your dog loves it too!”
MICHAEL COSTANZO
Overall we love it but some marls
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“We love the bed but there are some marks on the bed and a couple of scratch marks on the bed”
Oct 13, 2024
Bryan Florendo
“Thank you for your feedback! We're glad to hear that you love the bed, but we're sorry to learn about the marks and scratches. If you need assistance, please email us at solutions@ashleyfurniture.com with "Attention BF" in the subject line, and we’ll be happy to help.”
MELISSA ARNETT
Great option to save space and offer more storage options.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ordering was easy. Delivery was quick. I didn’t put it together but it appeared pretty straight forward. It gave my daughter more space and lightened up her room. The cubby spaces give additional storage areas. It is low to the ground so someone who may have trouble getting up it wouldn’t be ideal.”
Jul 13, 2024
Ian Frederick Flores
“Thank you so much for taking the time to leave a 5-star review for the Piperton Full Bookcase Storage with End Panel! We're thrilled to hear that you're enjoying it. Thanks again for choosing Ashley!”
JESSICA LUEVANO
Loved it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Was easy to build and came out great!”
Jun 30, 2024
Mikee Singco
“That's wonderful to hear! We're delighted that you found it easy to assemble and that it turned out great. Your satisfaction means a lot to us, Jessica. Thank you for choosing us for your furniture needs, and we hope to have the opportunity to serve you again soon!”
DANELL CARRIKER
Bed frame
⭐ ☆ ☆ ☆ ☆ (1/5)
“The product was sturdy but too low to the ground.”
Jun 27, 2024
Ian Frederick Flores
“Thank you for taking the time to share your feedback on the Piperton Full Bookcase Storage with End Panel. We appreciate your honest review. Your feedback is invaluable to us as we continually strive to enhance our products and customer satisfaction. Thank you again for choosing Ashley.”
JEFFREY THOMAS
Good enough for a teenager!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Pros: The price was right, there were no missing parts, and it was easy to assemble.
Cons: The fit and finish aren't great, and I expect it will be pretty beat up in a few years.”
Jun 25, 2024
Ian Frederick Flores
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention Ian F” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
CANDICE COBLE
Less than ideal
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Wish this had a base for the mattress… it didn’t fit our full mattress. Some wooden slats would have been useful. Very tricky for my husband to assemble (other reviews said it wasn’t hard, but he got things mixed up with the photos I guess).”
Jun 15, 2024
Ian Frederick Flores
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention Ian F” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
KAREN IVEY
Lovely little bed!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lovely little bed, arrived quickly, easy to put together and will be great for my granddaughter! I purchased the full size and the nightstand and mattress separately! Thrilled with the price and the product!”
Jun 10, 2024
Ian Frederick Flores
“Thank you so much for taking the time to leave a 5-star review for the Piperton Full Bookcase Storage with End Panel! We're thrilled to hear that you're enjoying it. Thanks again for choosing Ashley!”
CARRIE SAWELL
Bookcase bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s really nice my daughter loves it”
Jun 10, 2024
Mikee Singco
“Thank you for sharing your experience with our bookcase bed, Carrie! We're thrilled to hear that your daughter loves it. Providing furniture that not only serves its purpose but also brings joy to our customers is incredibly rewarding for us. We can't wait to welcome you back for your future furniture needs!”
JHONNASYLFAYE COMAJIG
Purchase I don’t regret.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is a worth it purchase. We upgraded my baby to this floor because it was a perfect size and she will out grow it in a long time.”
May 08, 2024
Mikee Singco
“We're delighted to hear that you find your purchase worthwhile! Your satisfaction is our priority, and we're glad that the item meets your expectations. Thank you for choosing our product, and we're delighted to have you as a satisfied customer.”
KASEY COLE
Cute but still turned out wrong
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It was fairly easy to put together,. It gives you two option to put it together depending on what way you want the bed to go and we chose option b but it still turned out to be option a. Whatever the bed still looks cute. Lots of scuffs though.”
May 06, 2024
Tyronne Diputado
“Thank you for sharing your experience with us. We're glad to hear that you found the assembly process fairly easy and that you still find the bed cute despite the mix-up with the assembly options. Your feedback is valuable to us, and we'd like to learn more about how we can improve your experience. Please feel free to email us at ReviewFeedback@AshleyFurniture.com with a subject ""Attention to TD". We appreciate your support and look forward to assisting you further.”
KAARI SPEER
Perfect for almost 4 year old
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Lots of storage for stuffed animals and it’s the right height for her to get in and out of by her self.”
May 04, 2024
Mikee Singco
“Thank you for your feedback! We're thrilled to hear that you love our product and that it provides lots of storage for stuffed animals. It's fantastic to know that it's also the right height for your little one to access on her own. We can't wait to welcome you back for your future furniture needs!”
KATLYN MARADEOLIVEIRA
Very good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is very good for the price ! I love it”
Apr 24, 2024
Katie Hand
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
VERONICA LELJEDAL
Needs better instruction
⭐ ☆ ☆ ☆ ☆ (1/5)
“The instruction were very difficult to understand and put the bed together”
Apr 23, 2024
Joseph Gibbs
“Hello Veronica, thank you for sharing your experience with Ashley, I genuinely appreciate you bringing this issue to my attention. I understand how frustrating this situation must be for you. I apologize for any inconvenience this has caused you. If you have any other concerns/issues or questions please email us at Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention Joe G.” Thank you, Ashley Social Care Representative”
DAWADE JONES
Over all I’ll live
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“My daughter and I put this together. Only after it taking a total of more than 30 days to receive 2nd package. So we could open the 1st to put this extremely low bed together. The mattress lays on the floor, not bad. But thinking of building a platform, to give the option for a higher bed. Overall satisfaction 😶, only due to customer service which took me 21 days to find out way I didn’t have a tracking number, as I had to wait a week each claim/report made to Ashley about the link with confirmation number had an error!!!!
Smh”
Apr 14, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. Please accept our sincerest apologies for your overall online experience with customer care, as these are not the standards we uphold ourselves to. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
SHAWNICE RODRIGUEZ
Loved it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Easy to assemble. Exactly like it was described.”
Mar 21, 2024
Prabhjot Prabhjot
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
TECLA MACHERENJE
Simple elegance
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My son loves his bed. Still looking around for perfect bedding for it.”
Mar 15, 2024
Manish Giri
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
TWON BOLDEN
2 of the same side base boards
⭐ ☆ ☆ ☆ ☆ (1/5)
“One of the boards came backwards had to make different adjustments”
Mar 13, 2024
Joseph Gibbs
“Hello Twon, thank you for sharing your experience with Ashley, I genuinely appreciate you bringing this issue to my attention. I understand how frustrating this situation must be for you. I apologize for any inconvenience this has caused you. If you have any other concerns/issues or questions please email us at Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention Joe G.””
ANGEL CASE
I'd buy again
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Super easy instructions not many tools required and looks exactly like it is supposed to.”
Mar 11, 2024
Prabhjot Prabhjot
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KEVIN DELINSKI
Great product but damaged during shipping
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great bed frame and bookcase for my child
But the bookcase was damaged during shipment.. The book case is functional just a chip on the white finish”
Mar 04, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
STEPHANIE WELLS
Poorly made
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Its cute but cheaply made a lot of scratches and the wood was damaged on the corner thank goodness it’s on the inside not to mention that there is a missing piece that goes in the middle of the head board. I had high hopes for this bed. I would return it but it’s not worth the hassle of waiting on a new one or trying to find a bed in stock. If it wasn’t for the missing piece and the corner being chipped off I maybe would have given it a 4 star.”
Feb 25, 2024
Jason Davis
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
RYAN HARVEY
Great buy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very easy to put together, great for kids bed”
Feb 24, 2024
Jamarai Moore
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
NICOLE BAIN
Yippee!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The bookshelf cubbies save so much space! It was easy to assemble. Would highly recommend.”
Feb 14, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
NERINA TEJEDA
Satisfied customer
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love how it looks and it was fairly easy to assemble.”
Nov 22, 2023
Ju Allen
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JAMES NELSON
Great deal for the price, nice quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great product and affordable price”
Nov 07, 2023
Katie Hand
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JESSICA JASZTAL
Teen approved
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lower than expected, mattress sits on floor, but my teen loves it! And it’s super cute in her room.”
Apr 25, 2023
Manish Giri
“Hello Jessica Thank you for sharing your review with us. Please let us know if you need any further assistance at 866-436-3393. Thank You, Review Team”
BRIDGETTE MITCHELL
Cheaply made
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“This bed is very cheaply made. Basically on the floor. Very low to the floor with no base at all. Had to buy a thick mattress and topper to give it at least a little height.”
Apr 22, 2023
Manish Giri
“Hello Bridgette Thank you for sharing your review with us. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team ”
MELISSA ARRIAGA
Floor bed
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The holes to put nails did not align with the other pieces of wood (uneven) we had to leave a few black bolt screws out”
Mar 25, 2025
MEGAN ORTIZ
Junk Product
⭐ ☆ ☆ ☆ ☆ (1/5)
“Although it is a cute design, the product itself is junk. Boards not cut even causing cracking in the cheap wood.”
Jan 27, 2025
DEBRICKA MAYES
Defective out of the box
⭐ ☆ ☆ ☆ ☆ (1/5)
“One of the shelves on the bookcase was broken. Still waiting to get the broken piece.”
Apr 04, 2025
KATIE PEREZ
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“A piece of my wood came broken to the bed. So that was disheartening.”
Apr 07, 2025
AMY XU
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
May 05, 2025
EROILDA CUNNINGHAM
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Is very nice my granddaughter love it”
May 14, 2025
PAMELA VERDIER
Missing piece
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“A piece was missing. We are waiting for that one piece to be delivered before the bed can be completely set up. I can’t recommend it until we receive it”
May 18, 2025
ANDREW PEREZ
Broken piece and poor shipping
⭐ ☆ ☆ ☆ ☆ (1/5)
“Extremely frustrated that a piece within the sealed box was broken. Customer service told me it would take 3-5 days to ship a replacement part but it has been over 7 days. I had to call them back and find out why I haven’t received my package and they told me it would take another 5 days to ship due to availability. I have pieces laying on the ground unassembled for 2 weeks now and my kid cannot fully move into their room.”
May 31, 2025
KIM BLY
Size
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Bed is cute for price but the problem is the regular size mattress does not fit in the frame without "shoving" it in which will be a pain every time we go to change the sheets.”
Jun 09, 2025
KELSEY BARRETT
Yikes. Not worth the Price.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Our package was received damaged. Many pieces were wet and warped. When opening and looking at other pieces, they were damaged as well; either split or cracked.”
Jun 23, 2025
KIMMIE COOK
Received with dents, scratches, and missing pieces
⭐ ☆ ☆ ☆ ☆ (1/5)
“Purchased the item online and we were excited to assemble it for our daughter’s birthday. Unfortunately, it came with some scratches and dents, which we were going to look past. However, we discovered that it is also missing a piece and we now have to wait an additional 7-10 business days, meaning it will arrive after her birthday. Very disappointed.”
Jul 26, 2025
KENNEDY MOORE
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Get what you pay for. Cheap quality. It works for what we bought it for though.”
Aug 12, 2025
RHONDA BENNETT
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Has built in storage”
Aug 15, 2025
VANESSA MONTOYA
Do not buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very bad experience took out a credit card but definitely will not be buying from here again
When it first arrived it came broken called to get the parts replaced and it had black stains on them I tried to clean them and they did not come off”
Aug 17, 2025
MELISSA FIELDS
Mattress is on the floor
⭐ ☆ ☆ ☆ ☆ (1/5)
“I didn't realize that the mattress was on the floor. I would have never bought it.”
Sep 12, 2025
ELIZABETH DIAZ
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 01, 2025
BRITNY DARRENKAMP
Absolutely Wonderful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“VERRYYYYYYY fast delivery, it was honestly impressive!!!”
Aug 20, 2025
MICHAEL SAROSKY
⭐ ☆ ☆ ☆ ☆ (1/5)
“Bed is not flush when putting together. Also make you put nails in the top of the baseboard which causes cracking in the wood. Also no slots for the usb connection so put a screw through the back and is now sticking out”
Sep 03, 2025
NICOLE NELSON
Missing half the hardware
⭐ ⭐ ☆ ☆ ☆ (2/5)
“This was a birthday gift for my granddaughter and was very disappointed the “surprise” was a partial bed. One box had absolutely no hardware and my so. Had been trying to remedy the issue to complete putting the bed together.”
Oct 12, 2025