Customer Reviews (37)
SHIRLEY BENNER
Perfect for a 3 year old
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“great product. Easy to put together”
Mar 19, 2025
Ed Hadassah Kong
“Thank you for your feedback, Shirley! We're so glad to hear that the product is perfect for your 3-year-old and that you found it easy to assemble.”
TARA HARRIS
Easy Assembly
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This bed was very simple to put together. My four year old and I put it together in a little bit longer time than it called for with two adults. Haha
The finish on the bed is very sleek and pretty. I’m very happy with this purchase.”
Jan 12, 2025
Haryl Siason
“Thanks for your feedback, Tara! It sounds like you and your little one made the perfect team—even if it took a little extra time! We’re so glad you’re happy with the sleek finish. We appreciate you choosing Ashley!”
ALEXIS DAHLIN
Love it and definitely is worth what it costs.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We really love it, it was perfect for our 1 year old to transition beds. It’s low to the ground and easy for her to get in and out of bed without any problems. Really wasn’t too bad to put together and got it done in under an hour. Wish we would have gotten something similar with our oldest because our two kids LOVE this bed frame and love playing in/around it. They have loaded the shelves with toys and books and set up so many little towns in the short time we’ve had it. Only complaint I could think of would be this frame means the mattress is directly on the floor which for us isn’t a problem but might be for others. Would buy again if we had a need for another, honestly I think it’s perfect for a young kid and is super cute.”
Dec 26, 2024
Diza Dagunan
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
MONSERRATE SEPULVEDA
Very nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is a Christmas present for my granddaughter”
Dec 02, 2024
Johnny Pael
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KATIE MATUS
Just ok
⭐ ⭐ ☆ ☆ ☆ (2/5)
“It’s just ok it’s so small and thin books don’t really fit”
Oct 06, 2024
NATALIE VILLA
Great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Overall, very beautiful my daughter loves it. My granddaughter loves it very sturdy if put up properly no complaints. It’s everything we wanted.”
Sep 02, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
SONYA MORGAN
Good bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bed is on the floor, but perfect for my 13 year old so she can't put trash under her bed!”
Aug 27, 2024
Demberlyn Bacubac
“Thank you for your feedback! We’re glad to hear that the bed is perfect for your 13-year-old and helps keep the space tidy. We appreciate your positive review!”
KRYSTAL PETERSON
Strong odor cheap particle board
⭐ ☆ ☆ ☆ ☆ (1/5)
“The bed itself is ok but honestly for a couple pieces of cheap particle board slapped together it would have been fine for my toddler who uses a mattress on the floor… until the whole room smelled like a decaying mouse and we cannot get rid of the odor. We are probably gonna have to trash the bed because we’ve been airing it out for over a week with air purifiers and windows open and the smell will not go away. My husband and I both smell it.”
May 15, 2024
Christian Deposoy
“Hello, Krystal. Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
NATHAN TYLER
Overall good quality bed frane
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Had issues with initial packaging but Ashely’s Online was quick to resolve everything”
Apr 29, 2024
Tyronne Diputado
“Thank you for your review and for choosing Ashley Furniture for your bed frame purchase! We're delighted to hear that you're pleased with the overall quality of your bed frame. We strive for perfection in every aspect of your experience, and we're glad to hear our online team promptly resolved the issues for you. We're always looking for ways to improve, so we'd love to hear more about your experience and how we can earn that last star from you. Please feel free to email us at ReviewFeedback@AshleyFurniture.com with your order details and any additional feedback you may have. Your satisfaction is our top priority, and we're here to assist you in any way we can. Thank you again for choosing Ashley Furniture!”
REBECCA SULLIVAN
Poor quality
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I wouldn’t of bought this if I had to realize the mattress is gonna lay on the ground”
Apr 06, 2024
Joseph Gibbs
“Good morning Rebecca, thank you for sharing your experience with Ashley, I genuinely appreciate you bringing this issue to my attention. I understand how frustrating this situation must be for you. I apologize for any inconvenience this has caused you. If you have any other concerns/issues or questions please email us at Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention Joe G.” Thank you, Ashley Social Care Representative”
FARIHA LAMISHA
Good frame for Twin XL bed in small room
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy to install good for its price”
Mar 20, 2024
Prabhjot Prabhjot
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
CHANDRA MONDO
Floor bed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It's nice. However it is so low it practically sits on the floor... in fact it sure does sit on the floor. is this bed for toddlers? I got it for my 12 year old. I should have maybe did some more research on it..”
Mar 02, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order! We appreciate the feedback. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
WILMA LANDRY
Only keeping it because the child is 3 years old
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I am extremely disappointed the mattress rests directly on the floor, when the product overview states: “ No additional foundation/box spring needed” that is NOT true. I called and was told the panels have a ledge for the mattress to rest on, it definitely does not sit on the floor. We assembled the bed and it DOES NOT have any support for the mattress. I had to order a separate bunkie board, however it still is on the floor and make it very hard to put sheets. Lastly the shelves are only about 6 inches and can barely hold any children’s books. I called a local Austin store and the associate confirmed this. You all need to advertise the true characteristics and product overview.”
Feb 26, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. We apologize for the experience you had with your product, and for any inconvenience it may have caused you. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
GINA SAROW
Awesome find
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Perfect fit for our small bedroom”
Feb 12, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
COURTNEY CARROLL
Scuffs and scratches
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“There was a lot of scuffs and scratches on the frame of the bed that are noticeable.”
Sep 20, 2023
Satyam Sharma
“Thank you for the review you have shared. Please accept our sincerest apologies for the inconvenience. Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com, with Attention- Satyam Sharma for the subject line and for the body of the email the order number, full name, phone number, email address if different then the review. If you had purchased in a store, include the city and state.”
CHRISTOPHER FENNER
It’s meh
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’ll last until I can find something higher quality. So I guess it does the job it was meant to do.”
Sep 05, 2023
Akash Akash
“Thank you for the review you have shared. Please let us know if you need any assistance at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention AA” and in the body of the email include your order information. We'd be happy to help.”
DEBRA WRIGHT
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Didn’t realize it was a floor bed, but my error. It is very sturdy and strong just wished it was off the floor.”
Apr 14, 2025
TIFFANY HENDRICKSON
Nice bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice bed, looks as advertised. Wish the instructions were more clear as we have to reposition it differently from intended”
Apr 19, 2025
TODD MADONIA
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Apr 20, 2025
TIFFANY MALLETTE
Happy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it! Big thanks to Leanna Coffman at the Beckley WV location for all her help!”
May 07, 2025
MATT DUCKHAM
Looked nice..But theres only enough room for a matress. Some of the boards came chipped, they dont fit together snug, the nails cracked the boards.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Nice design, but cheap”
May 22, 2025
SEAN WALKER
Not a bed but rather two bookcases
⭐ ☆ ☆ ☆ ☆ (1/5)
“Less a bed and more two bookcases attached by an L bracket. This is fine if you want the mattress or box spring sitting directly on the floor. A bed by definition is "a piece of furniture on or in which to lie and sleep". You sleep nowhere in this piece. There is no platform, no frame, no mattress or box spring plainly speak, this is false advertising and a terrible product.”
May 30, 2025
MIKE FREEMAN
Poor customer service...
⭐ ☆ ☆ ☆ ☆ (1/5)
“Received the wrong color for half of the order, customer service was unhelpful with poor english skills. Was unable to provide any information about shipping ... have to now wait for a replacement to be sent... Several days, no compensation”
Jun 08, 2025
AMY STILES
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“”
Jun 16, 2025
CATHY ALBRIGHT
Not happy
⭐ ☆ ☆ ☆ ☆ (1/5)
“Did not receive entire shipment, apparently part was damaged but never notified me and was sent back to Nc. Not happy with customer service so far.”
Jun 30, 2025
SARAH HARWARD
Horrible experience with shipping and items missing
⭐ ☆ ☆ ☆ ☆ (1/5)
“We ordered this weeks ago and STILL have not been able to set it up because there is missing hardware and missing panels for the actual frame. It also came very inconveniently in two different packages on separate days.”
Jul 04, 2025
JORDAN SOUZA
Unicorn bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Got the bed and bookcase. For the money it is what it is when assembled it should last. My daughter loves it. Check my review on the bed part for more details.”
Jul 22, 2025
MICHAEL DAVISYATES
Poor QC
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Alignment holes are drilled with a noticeable slant creating non square corners.”
Jul 28, 2025
ANTHONY CASTIMORE
⭐ ⭐ ☆ ☆ ☆ (2/5)
“A couple pieces were cracked that I had to glue and fix the best I could
It also came in 2 separate boxes on separate days.
I’ve had good luck buying target stuff online. Not a terrible experience but not top notch at all.”
Jun 12, 2025
BRANDI BROWN
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“”
Aug 17, 2025
JENET BRAXTON
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Aug 18, 2025
STEVEN CARDUCCI
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 17, 2025
KRISTY MORSE
Disappointed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I don’t like that the bed is on the floor I need it to be higher, don’t get this bed if you think it is the normal height of a bed! 😑”
Sep 08, 2025
Demberlyn Bacubac
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
BENJAMIN GRIFFIN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 30, 2025
JENNA CUMMINS
Hardware Missing
⭐ ☆ ☆ ☆ ☆ (1/5)
“Hardware was missing.”
Oct 17, 2025
FIONA COELHO
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 01, 2025
TIFFANY CRESSWELL
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Love the beds but when it came time for the 3rd one a piece was missing and I still have yet to receive it.”
Jun 12, 2025