Customer Reviews (2)
CATHY HOWARD
Return policy/process horrific
⭐ ☆ ☆ ☆ ☆ (1/5)
“I canceled the order pretty much an hour after I purchased it online when I realized it was the wrong color (my mistake). Three different calls in a week (and emails that confirmed what they said) assured me it was caught before being shipped. And that I would not have to pay shipping. Last call said it shipped but would go back to the warehouse. It showed up at my house. Now more calls and supposedly FedEx picking up next week. Ridiculous process. Hopefully I don’t pay have to pay shipping.
All these communications were wrong - being assured on the phone (and by email) one thing and two days later, something entirely different happens.”
Jun 28, 2025
JOHN HALL
Ultimately happy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I originally ordered a 7 piece but two of the chairs had gotten broken during shipping. I never actually received them so after a lot of unnecessary rigamarole and wasted time, i suggested they refund me the difference between the 5 piece and the 7 piece sets. They did that and i ordered the additional two chairs separately. They arrived quickly and although not perfect they were good enough for me to be happy with. Customer service could have been better throughout the process. Ultimately im happy.”
Feb 14, 2024
Vikas Yadav
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”