Customer Reviews (1)
Angel Harvey
Extremely disappointed with this set: poor quality and even worse customer service
⭐ ☆ ☆ ☆ ☆ (1/5)
“My husband and I purchased the Welltern bed set from Ashley Home Furniture about a year ago. We specifically chose what was marketed as the highest tier of furniture quality available—the most expensive and supposedly most durable option Ashley sells. We were excited to invest in something we believed would be long-lasting and high quality.
But within just 2–3 months of normal use, we noticed that the wood veneer on the bed frame had started chipping and peeling—without any damage or misuse on our part. It was immediately clear that this was a manufacturer defect. Even more shocking was discovering that what we thought would be solid wood construction was actually a very thin veneer over a lower-grade material. For the premium price point and Ashley’s claims of quality, we expected much more. This only reinforced how far Ashley’s product standards seem to have fallen.
We reached out to Ashley’s customer service team expecting them to stand behind their product. Instead, we spent nearly six months going back and forth—waiting for updates, following up repeatedly—only to finally be told that our warranty claim was denied. The reason? They said the issue had to be reported within 72 hours of delivery. While we were informed of this policy for delivery-related damage, our claim was not about delivery damage—it was about a clear manufacturer defect that only became visible with time. It’s disappointing that Ashley refuses to distinguish between the two or honor their product warranty in cases like this.
We’re incredibly disappointed—not only in the subpar quality of the furniture but in the lack of accountability and customer support from Ashley. For a company of this size to dismiss a long-time customer with a legitimate concern is truly disheartening.
Bottom line: don’t be misled by the price tag or the “premium” label. Our experience shows that even Ashley’s top-tier furniture may be made with cheap materials—and their warranty process is designed to protect the company, not the customer. We won’t be shopping here again, and we urge others to think twice before making a purchase.”
Jul 29, 2025