Customer Reviews (16)
Sashae Fordham
Missing parts
⭐ ☆ ☆ ☆ ☆ (1/5)
“How can I use this if I have no adjustment parts? Super mad right now . Only queen, no parts for King adjustment”
Feb 28, 2025
Ed Hadassah Kong
“Thank you for sharing your feedback, and we apologize for the inconvenience you've experienced. We understand how frustrating it must be to receive an incomplete product, and we take this matter seriously. Our records show a customer experience representative has already reached out to you via email regarding the missing adjustment parts. When you have a moment, we kindly ask that you respond to their email. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com. In the subject line state, “Attention EK” and in the body of the email include your order information. We'd be happy to help, Sashae!”
CRYSTAL HOWELL
Nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“On time professional”
Mar 16, 2024
Manish Giri
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ANNE PLISKA
Queen/King metal bed frame
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Sturdy frame, easy to assemble.”
Mar 03, 2024
Joseph Gibbs
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
SHERMANIKA ROLAND
CHEAP!!!!!
⭐ ☆ ☆ ☆ ☆ (1/5)
“This frame is a piece of unstable cheap material.”
Feb 26, 2024
Jason Davis
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
GLORIA CARTER
Highly reccommended
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is the best bed frame I have ever seen/purchased! Easy to assemble, nice wide wheels to move around my California King mattress if I need to and wheels lock easily. Very happy with my new bed frame!”
Jan 27, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Does what it needs to do
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I read a lot of reviews on this bed frame and most of them were positive. I personally was looking for a sturdy bed frame that can hold my king sized mattress and box spring, but was also adjustable to move as needed. This bed frame is great for that!”
Oct 31, 2022
KEEGAN JOHNSON
Doesn’t fit like I thought it would
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The king adjustment seems to be about 2 inches wider than the box springs”
Sep 27, 2022
Prabhjot Prabhjot
“Hello, Thank you for your review. Please refer to your spam or inbox for an email from Ashley. Social Customer care Reviews Team”
CHRISTINE JONES
Bed frame
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I am only giving this a 3, because it is only 7 “ high not the 10” that the description stated. I had to return the frame as it was not high enough off the floor for our bed.”
Mar 20, 2022
Bed Frame
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It was easy to build this bed frame which to me is the most important factor. I don't have any complaints about its function. So five stars what else do you want in a bed frame?”
Apr 09, 2020
Jason Davis
“We would like to assist you further, so please contact us at ashleyreviews@ashleyfurniture.com so that we can resolve this issue for you. Please include a copy of this review and your order details in the body of the email.”
KATHIE FODOR
Horrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Never received it- trying to get credit. They said it is lost. No one helped me at Ashley. Told me to contact Fed Ex. Went to another store to purchase frame!!! Horrible customer service. Will never shop at Ashley again.”
Feb 22, 2025
Jared Nakawatase
Do not buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“The metal pins are a severe weak point they snap due to moderate stress. My original frame shipped broken for a king bed, then it was really hard to get it replaced. The new one arrived and when I was moving the mattress the same spot snapped. Do not buy not worth the money or frustration”
Jul 28, 2025
FALANDA LEWIS
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Aug 18, 2025
VICKY ANDERSON
Queen bed frame good value
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Center bar needs a foot to support the span”
Sep 13, 2025
JACQUELINE RAMIREZ
King bed frame
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Quickly arrived and easy to put together.”
Aug 25, 2025
KEVIN JASINSKI
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Aug 22, 2025
ANGELA SCOTT
Bed frame.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Poor quality. Was bent in the box and was no good. Had to throw out. So that was money wasted for me.”
Oct 24, 2025