Customer Reviews (7)
SHARON MCINTYRE
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I definitely think it’s great. However, I had to purchase grippers for the bottom because it kept slipping on my floor. I almost busted my head. Otherwise, no complaints.”
Apr 11, 2025
SHIRLEY PAYTON
Mostly okay
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I like that it has 2 steps but I've had it tip or lift up on one side twice when stepping on it to get into bed.”
Mar 05, 2023
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
ELLEN WIGGINS
Not sturdy
⭐ ☆ ☆ ☆ ☆ (1/5)
“We took it apart and put together twice, just in case we did something wrong, and it is still wobbly. When I step on it, it slides on my hard wood floor. I guess I should have bought a rug as well”
Nov 24, 2022
Jasvindra Kaur
“Hello, Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the damages/defects to Reviewfeedback@ashleyfurntiure.com, with a brief description. In the subject line, please provide the following: Order number, and Full name listed on the account. Please include in the email, if you'd like a replacement, refund by returning , or simply just need parts. We will then submit the information to the specialist, for this item has special processing. You will be contacted, when the specialist has been sent the information. Then, once the information has been submitted to the specialist, within the next 24/72 hours you'll be contacted by the specialist, via email. Please check your spam folder in that time frame, for further instructions. Looking forward to hearing back from you. Thank you, Review Team ”
LEANNE REED
Good steps
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Serves the purpose”
Sep 13, 2022
SYLVIA PICAZO
Not happy
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Was all scraped and there's a long process to getting parts replaced this was supposed to be a gift for my 90yr old mother who has hard time getting in bed that I originally purchased from Ashley furniture”
May 26, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
Prabhjot Prabhjot
“Hello Sylvia P. on 27 may 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. ”
ROBIN WILLIAMS
⭐ ☆ ☆ ☆ ☆ (1/5)
“Put to Togethergther 1 Onesep stool .
Could not put Put others together drilling for pegs incorrect .
was incorrect”
Apr 14, 2025
CHARLES WHETSTONE
Step stool, is ok
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Unit is nice, only problem is that one step cross board has no side screws, so when the step board is mounted it shakes,rattles. Had to put a wood screw in extra to secure it.”
Aug 21, 2025