Customer Reviews (17)
CHRIS ALDERMAN
Terrible customer service. Everyone's as polite as possible, but they are very limited in service to the cusomer.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Ordered online. Did not come with any hardware (6 bolts) or instructions. Hardware ordered w/7-10 days ground shipping. Hardware pkg arrived w/only 2 bolts. Re-ordered hardware (6 bolts). Now have to wait another 7-10 days. They refused to overnite the 2nd pkg. Meanwhile, it will be 14-20 days the large pkg w/the headboard is in my dining room. Very unhappy!”
Mar 04, 2025
KAREN GREEN
Great Quality Purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sturdy, eye catching, nice wood color”
Nov 25, 2024
Ace Bocanegra
“Hello Karen! Thank you for your fantastic review! We're so glad to hear that you're happy with the quality, sturdiness, and wood color. We truly appreciate your feedback and are thrilled it was just what you were looking for!”
MARLO ANDERSON
Okay
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“10 out of 10”
Oct 28, 2024
Bryan Florendo
“Thank you for taking the time to leave us a review! We’re thrilled to hear you rated us 10 out of 10. We’d love to know how we could’ve earned that last star from you. If you have any feedback or need assistance, please email us at solutions@ashleyfurniture.com with the subject line "Attention BF" along with your order information. We're here to help! Thank you!”
MICHELLE WOLF
Trinell Full Panel Headboard
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s beautiful”
Aug 05, 2024
Mikee Singco
“Thank you for your kind words, Michelle! We’re delighted to hear that you find the headboard beautiful. Your satisfaction means a lot to us, and we’re thrilled that it has exceeded your expectations. We can't wait to welcome you back for your future furniture needs!”
LISA BARTOLI
Great Headboard
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love ! Great quality and wonderful for boys room”
Jul 06, 2023
Vikas Yadav
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
PATTY VIEIRA
Headboard
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice, and looks great”
Feb 15, 2023
KENZIE MEISTER
Timeless, Sturdy, Awesome for the Price!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So easy to put together and a timeless piece for a little boy’s room to grow up with!”
Jul 18, 2022
TASHONA MARSHALL
Great Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We use it for the guest bedroom. Love it. It is beautiful.”
May 17, 2022
SINTHIA ZARAGOZA
I wasn’t very impressed.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Paint easy comes off”
Apr 29, 2022
Julie Allen
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Or you can submit a damage claim with GBS at <a href="http://myprotectall.com" target="_blank">myprotectall.com</a> or 877-277-6043. Social Customer care, Review Team ”
SUSAN MOSELEY
Beautiful and good quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful headboard.”
May 21, 2021
KELLY ANDREWS
Looks great and easy to assemble
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks good and my son loves it! Instructions for assembly was easy to follow and included everything needed.”
Feb 08, 2021
MEMRY MOLINA
Great bed!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great bed, good quality”
Jul 21, 2020
LAURA VALLE
Impressed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We're repeat customers of the Ashley Furniture Family. We have all the Trinell pieces, including the TV stand.”
May 13, 2020
KODEE WIGNALL
Great bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it, was the perfect full size bed for our rustic spare bedroom”
Jun 15, 2019
Eleanor Macina
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks exactly as expected! Fast delivery & setup!”
May 19, 2019
ALEXIS TOBAR
Good buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Happy with my purchase. I bought the set. Looks so much better in person too. Better even. Glad I got it”
May 16, 2019
DANIEL MCKENZIE
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Looks great, easy to put together.
Needs more support for mattress. I had to put a board on bottom. Maybe more crossbars or I would of give it a five star.”
Oct 23, 2025