Customer Reviews (39)
KELVIN ELLIS
The worst customer service experience ever!
⭐ ☆ ☆ ☆ ☆ (1/5)
“The worst decision I have ever made buying from your company! I attempted to give your company a second chance after the first bad customer service experience but it turned out to be an awful experience trying to make contact with someone about being charged twice for delivery and or a product that was delivered damaged! After calling and visiting your store in Shiloh, IL and being told by your company that you have no access to my account, dodging, passing the responsibility off, and refusing to make my situation right you even gave me a fake number (Emergency Medical Alert number) to contact that wasn’t even associated with your company! At that point I realized that your company preferred to deal in falsehoods to fraud the consumer than honor any reasonable resolution. This fraudulent activity forced me to contact my financial institution to help with this issue and ask for a charge back and return your product! I will never buy from your company or recommend anyone else ever again!”
May 13, 2025
GUADALUPE PANTOJA
10/10
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love easy to install and looks exactly like the picture my room came together!!!”
Dec 12, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
HEATHER EDMONDS
Great Queen Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love the frame of the bed and the look. It is great for my daughter's room.”
Dec 10, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MICHELLE DYER
A beauty
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my new furniture”
Nov 25, 2024
Ace Bocanegra
“Hello Michelle! Thank you for your lovely review! We're so happy to hear that you love your new furniture. We're thrilled it’s a perfect addition to your space!”
SHEILA DEAN
Love this Headboard
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it, the rustic farmhouse distressed finish fits my bedroom decor perfectly.”
Apr 07, 2023
Manish Giri
“Hello Sheila Thank you for sharing your review with us. Please let us know if you need any further assistance at 954-718-3344. Thank You, Review Team”
ELLEN GAMMEL
Love the beach vibe
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The headboard is solid and looks great with the matching pieces. Love the beach vibe!”
Mar 26, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
JANICE MILLIGAN
Has a chip on the headboard
⭐ ☆ ☆ ☆ ☆ (1/5)
“Has a chip on the headboard that needs to be fixed”
Nov 12, 2022
TERRI WEIGAND
Beachy makeover
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this headboard so much. Well made, looks great and fits our beachy style. Liked it so much, we ordered the matching dresser.”
Mar 07, 2022
BELINDA TAYNOR
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Thank you!”
Jan 21, 2022
RODRIGO RENTUMA
Very satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very satisfied with item”
Nov 10, 2021
STACY HICKS
Coastal feel
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful color, does not overpower the room.”
Aug 07, 2021
LAURA RANDOLPH
Very Nice!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks just like the pic, very satisfied and couldn’t beat the price”
Feb 11, 2021
Purchases
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great place to shop for furniture.”
Dec 06, 2020
KAREN BECK
Nice bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s nice the head board is little floppy I feel better having it up against the wall. But it looks good and feels sturdy.”
Jun 16, 2020
CARLY CATES
Great bed!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great price, Easy to put together, and color of wood matches well with furniture/bedroom. highly recommend.”
May 02, 2020
BROOKE MAYER
Beautiful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love the look of it, and highly recommend it! It took some time to put together as pieces were attached behind the headboard and the instructions gave no indication that they even existed or were located there. Once I detached them, I found a separate sheet of instructions underneath saying that the pieces were located there (not a super helpful spot for that part of the instructions!).”
May 01, 2020
ALICIA WELCH
Nice, worth the cost, looks really pretty.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I’m happy with it. It’s heavy and feels much more substantial than the price. My only complaint is that the headboard wobbles front to back. So, I butted it up to the wall and put small cork squares behind the upper corners. Seems to be working.”
Apr 29, 2020
JEANNINE KASTRINOS
Love our headboard
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful finish”
Apr 17, 2020
THOMAS BECHTEL
Great headboard for the guest bedroom
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Came as promised. Looks great.”
Mar 09, 2020
Michelle Hall
Lovely bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The bed is very nice and was not difficult to put together.”
Jan 17, 2020
Brooke Hodenfield
Nice headboard for the price
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and simple. I expect the style to last many years.”
Jan 06, 2020
Tiffany Lauer
Pretty!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Pretty and looks like picture. Just wish it was little more sturdy.”
Jun 01, 2019
Great stylish headboard!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice, rustic looking headboard! Very easy to assemble. Thanks Ashley Home Store!”
Jan 28, 2019
Awesome
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Well made. Beautiful color. I later bought matching nightstand.”
Jan 12, 2019
Bed frame
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Bought this bed frame. Overall it’s in decent condition but the way the people had put it together made some adjustments and one of the metal bars keep coming out of its place. I’ll probably have to fix it once I see what adjustments were made. It’s holding my bed just need a little more stability for the head and foot of the bed.”
Jan 09, 2019
Sleek and storage
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the color of the wood! The sleek design of the frame makes the bed fit in small rooms without overpowering it. Great storage drawers too!”
Dec 22, 2018
Looks amazing!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It looks even better than the picture. Couldn’t be happier. Gorgeous bed.”
Oct 09, 2018
Gorgeous !!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I just got it for my teenage son and we love the bed!!”
Oct 02, 2018
Good features
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I bought my furniture a few weeks ago and I'm enjoying it.”
Sep 26, 2018
Bellaby bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Cute look and sturdy. Great value for for the money.”
Aug 18, 2018
Beautiful finish! I love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I'm excited I bought it!! Its such a beautiful bed set”
Jul 25, 2018
Cute but Cheaply Made
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I purchased this bed online for a fairly cheap price, so I knew it wouldn’t be the best material, but the headboard started bowing at the corners the night I got it! i love the look of the bed, but if you’re looking for a bed to last, this one is NOT for you”
Jul 24, 2018
Head/foot board
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Love the color, love the size. Everything works great I just feel coming from all wood furniture it could have been alittle bit better quailty.”
Jul 17, 2018
Absolutely love it !
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So happy with my purchase ! The color is perfect and the price is unbeatable !”
Jul 08, 2018
Beautiful vintage design
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this bed piece and I'm so happy I did ! It actually blends with the rest of my furniture pieces I had previously.”
Jun 21, 2018
CANDY WHALEN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Aug 01, 2025
TRANG WARD
Worst customer service
⭐ ☆ ☆ ☆ ☆ (1/5)
“I have purchased many furniture items from Ashley. The products are great most of the time, but this order, I experienced the worst customer service ever. Ordered this bed in Sep 1st, received email saying delivery in Sep 17. When the date comes close, received an email saying Sep 26 delivery instead. Then on Sep 25, received email saying Oct 2 instead. Calling customer service inquiring about why it keeps being pushed back and I was told "I don't know, it is scheduled for Oct 2".
The bed came finally, then I found out there is no slat for it. I didn't see boxspring in the picture so I thought it doesn't need one. I then checked description and sure enough it says box spring is required, so it was my fault for not checking description. I contacted Ashley customer service to return, they asked a bunch of questions and said they couldn't help and transferred me to a different team. Again a bunch of questions, but sorry that team couldn't help either. I was then provided a phone number for Ashcom something who is responsible for online order. Called them and they said I can only return if there is defect on item within 3 days of receiving. So basically no return option at all after an hour calling multiple teams. Maybe this is the last time I order from Ashley.”
Oct 04, 2025
MICHAELA MANN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 04, 2025
CHARLES PARKS
Speak English
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The 2 technicians spoke another language in my presence while installing the new headboard. I didn't appreciate this and I strongly feel that they should have spoken English in my presence. I find their behavior to be both offensive and rude!!!”
Oct 19, 2025