Customer Reviews (23)
RIGOBERTO VILLANUEVA
Horrible service
⭐ ☆ ☆ ☆ ☆ (1/5)
“Would be nice if I could put it together, was delivered incomplete. Customer service is horrible.”
Apr 23, 2025
DAISY ZAMBRANO
Satisfied
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Love the design & color!”
Jan 31, 2025
Angelbert Casido
“Thank you for your kind words! We’re so glad you love the design and color. Enjoy your new piece!”
DIANE CLARK
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love that it completes the look”
Sep 16, 2024
Mikee Singco
“Thank you for your feedback, Diane! We’re thrilled to hear that you love how the footboard completes the look. We can't wait to welcome you back for your future furniture needs!”
EUGENE MANGINO
Good for the price
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Looks great. Color is nice. Solid bed for the price.”
Jul 05, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
KAREN PENNINGTON
Willowton King bedroom collection
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I Love it! It looks great in my bedroom, and really brightens up my room, and makes the space look bigger.”
May 13, 2024
Mikee Singco
“We're thrilled to hear that you love our product! Creating pieces that enhance your space and bring joy is what we aim for, and we're delighted that it looks great in your bedroom. It's wonderful to know that it brightens up the room and creates a sense of spaciousness. Thank you for choosing our product, and we're delighted to have you as a satisfied customer, Karen.”
KATIE THATCHER
Great looking bed, horrible smelling wood!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It's a beautiful bed but the smell of the actual bed frame is terrific.. I have wiped down the whole bed twice and the smell still remains. Hoping it goes away, if not might be returning.”
Apr 17, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. We apologize for the experience you had with your product, and for any inconvenience it may have caused you. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
DAVID HIATT
King Bed Frame and Mattress
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent service, delivery, and setup.”
Feb 09, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
TAWNY OLSON
Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I really like the look and quality”
Jan 10, 2024
Jamarai Moore
“Thank you so much for your positive feedback! We're happy to hear you are satisfied with your purchase. Thank you for choosing Ashley!”
DENISE LUKAS
Excellent experience
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Everything went really well with sales and delivery.”
Dec 06, 2023
Jamarai Moore
“We appreciate your feedback! We are thrilled to know you are enjoying your product. Thank you for being a valued member of Ashley!”
MARY TONINI
Beautiful and strong!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s beautiful and strong, completes our set, we already had night stands and chest of drawers so we needed this set to finish our dream bedroom and it did, it’s perfect, thank you!”
Nov 29, 2023
Katie Hand
“We appreciate your feedback, Mary! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
KELLY HIBLER
Bed and Service ROCKED!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The bed is awesome but the service was even better! I highly recommend it!”
Oct 01, 2023
Akash Akash
“We appreciate your feedback, Kelly! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
GANZORIG BATKHUYAG
Very bad experience
⭐ ☆ ☆ ☆ ☆ (1/5)
“The side panels are too long.”
Jul 27, 2023
Prabhjot Prabhjot
“Thank you for the feedback. We apologize for the inconvenience caused to you. If you need any assistance you may contact at reviewfeedback@ashleyfurniture.com Thank you Review Team.”
ELIZABETH MALATESTA
Would recommend
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sturdy, bit heavy. Rails connected pretty easily. Looks exactly like the picture and was not damaged when delivered.
For those complaining that they thought it was real wood and didnt realize that the design is laminate over pressboard, that's just ridiculous. As if the price wasnt the first indication it wasnt a solid wood piece they obviously did not read any of the product overview or specs.”
Jan 30, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KIARA PLEASANT
Not satisfied
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Bed doesn’t seem too sturdy. Every time I lay on it it sounds like something cracks. Super noisy. Bed has some defects in the design ( parts of headboard not aligned). Overall bed just seems flimsy. I wouldn’t recommend only for looks.”
Mar 19, 2022
Gayle Galusha
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please allow us the opportunity to assist you. Please email us at reviewfeedback@ashleyfurniture.com and provide your contact information, sales order number, a copy of your review, relevant photos and our team will reach out to you as soon as possible.”
SYLVIA ANENE
Wonderful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I was not expecting the bed to be this beautiful in person! Easy to assemble and very sturdy. Have had for about a month already. I love it!”
Dec 08, 2021
RENEE SCHAUB
Goes well with my stuff
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it I would recommend it”
Dec 06, 2021
REGINA MARTIN
Beautiful Bed Set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The bed is amazing. Good perfect size. Great quality.”
Aug 29, 2021
TAMMI BERTI
ok Buy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Difficult to assemble no directions included parts left over hope it stays together”
Apr 22, 2020
JUDY WOJTON
Love the whole set!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought the dressers and nightstands without purchasing the king headboard and footboard. I was SO HAPPY to find it still available. Great coastal feel!!”
Mar 13, 2020
Amanda Crowder
Beautiful Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I really love this bed!!”
Jan 16, 2020
DEBRA BANAGA
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 30, 2025
DARYL CHRISTENSEN
Very cheaply made.
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Very cheaply made, Have received better from Amazon! The wood is not real just a veneer that's not even finished on the back side?? So on the foot board you can see the unfinished side every time you are in bed or by the headboard. Way overpriced for this cheap bed!”
May 07, 2025
LARISSA BERGST
Came damaged, poor quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“Came damaged. Have requested a return with no communication in a few days now.”
Oct 06, 2025