Customer Reviews (6)
Elizabeth Fagen
Don't BUY - I tried to tell you...
⭐ ☆ ☆ ☆ ☆ (1/5)
“THE WORST
I bought an Ashely Zelen bed directly from them. (They are HAPPY to take your money directly.) I recently moved and the footboard was broken. I called customer service with my order number, a picture of the barcode on the footboard, etc. She told me to call parts. I called parts and they said the footboard is not a part. I called the number they gave me. He told me it was not under warranty. I never said it was. I wanted to BUY a new one. He transferred me to parts who then said I need to take it up with my movers and that they will not sell me just the footboard. What?!? I will NEVER and I mean NEVER purchase anything Ashley again. It is paper junk and there is ZERO customer service. Bye bye bye. I'll have to figure out what dumpster I can put the dresser and the rest of the bed in. Oh wait! I know. I could sell the parts that aren't parts to people who need parts.”
May 07, 2025
MARK HUGGETT
Will not be back
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We were going to buy a living room set. Will not being doing it at Ashley Furniture.
Last time in your stores.”
May 08, 2022
Jason Davis
“Thank you for your review. Our records show a customer experience representative has resolved this. If you need any further assistance, please contact us.”
CHRISTINA SEBRING
Missing a piece
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Missing a screw cover on the right side it is pretty but again could be built with more quality”
Feb 25, 2022
Trevor Garmon
“ Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the Sales Order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly. ”
ANDRE TUCKER
Great bedroom set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great. Good quality furniture Highly recommend”
Jun 02, 2020
Vanessa Parisi
Good quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good quality”
Jun 04, 2019
ADILENE YANEZ
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy installation and very practical”
May 19, 2019