Customer Reviews (5)
Elizabeth Fagen
Don't buy - Paper Junk...No Customer Service
⭐ ☆ ☆ ☆ ☆ (1/5)
“THE WORST
I bought an Ashely Zelen bed directly from them. (They are HAPPY to take your money directly.) I recently moved and the footboard was broken. I called customer service with my order number, a picture of the barcode on the footboard, etc. She told me to call parts. I called parts and they said the footboard is not a part. I called the number they gave me. He told me it was not under warranty. I never said it was. I wanted to BUY a new one. He transferred me to parts who then said I need to take it up with my movers and that they will not sell me just the footboard. What?!? I will NEVER and I mean NEVER purchase anything Ashley again. It is paper junk and there is ZERO customer service. Bye bye bye. I'll have to figure out what dumpster I can put the dresser and the rest of the bed in. Oh wait! I know. I could sell the parts that aren't parts to people who need parts.”
May 07, 2025
MARK HUGGETT
I feel like we were taken
⭐ ⭐ ☆ ☆ ☆ (2/5)
“All items we purchased were 50% off and you have it on your website for a $1,000 less than we paid.at regular price.”
May 08, 2022
Sachin Singh
“Thank you for your review. We see that a customer service representative has already been assisting you. Please let us know if you need any further assistance at ReviewFeedback@ashleyfurniture.com”
ANDRE TUCKER
Great bedroom furniture
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great. Good quality furniture Highly recommend”
Jun 02, 2020
Vanessa Parisi
Good quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good quality”
Jun 04, 2019
ADILENE YANEZ
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very big and love the color”
May 19, 2019