Customer Reviews (57)
Punitha Tharani
Not Worth.
⭐ ☆ ☆ ☆ ☆ (1/5)
“I recently bought this, really got upset with the quality of the wood. It has cracks and not in good shape, it doesn’t sit right on the frame. Not worth!”
Mar 26, 2025
SUSAN MAXWELL
Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Thank you now my bed is sitting up high and sturdy.”
Nov 25, 2024
Ace Bocanegra
“Hello Susan!”
MANUEL LOPEZ
slats does not fit for a ralinksi bed
⭐ ☆ ☆ ☆ ☆ (1/5)
“i bought them but my headboard is ralinksi and the but panel rails are horizontal and the rails queen roll slats are horizontal too so it should be vertical for areat support. i have to return the item”
Sep 08, 2023
Vikas Yadav
“Thank you for your review. Our records show a customer experience representative has taken care of this issue or you. If you need any further assistance, please send us an email at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention Vikas” and in the body of the email include your order information. We'd be happy to help. ”
CAROL BOYD
Not happy at all
⭐ ☆ ☆ ☆ ☆ (1/5)
“They are thin and too long and I have them on an angle to hold mattress until I can get better ones”
Apr 02, 2023
Prabhjot Prabhjot
“Thank you for the response. Please accept our sincerest apologies! Please let us know if you need any assistance at 866-436-3393/Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
JENNIFER WYNKOOP
They are slats.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Received them quickly but not able to put them to use because have not received the Bed frame I ordered.”
Mar 15, 2023
Ju Allen
“Thank you for your feedback. After further research of the account, the projected message of usually delivers in 2-3 weeks from the purchase date of 3/6/2023, was displayed. Please let us know if you need any further assistance at 814-371-4433. Thank you, Review Team ”
D S
Inaccurate description.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Warning, material is 1/2 plywood not actually wood, it comes with 2 extra plywood boards so it hopefully would make it stronger but it doesn't, and you are supposed to install 3 legs in the middle but they are but included and no where in the description says you should buy them. And yes 100 dollars and I had to add support and had to cut them down because they were 3/4 of an inch to long.
Thank you for the extra work and the shady description.”
Feb 08, 2023
Manish Giri
“Hello Donovan Please accept our sincerest apologies. This is not the experience we strive to provide our customers and we would like to assist you further. Would you be able to send us an email to Reviewfeedback@ashleyfurniture.com with the purchaser’s name, order number, email, and phone number along with the City and State the store is located in if this was placed in store? Thank you, Review team”
SEREF OZARSLAN
Return
⭐ ☆ ☆ ☆ ☆ (1/5)
“Started the return process and have been Waiting for the email.”
Nov 30, 2022
Prabhjot Prabhjot
“Hello, Thank you for your feedback. Please check your spam, folder for an email update. Review Team ”
SUSAN MIKELL
Junk
⭐ ☆ ☆ ☆ ☆ (1/5)
“Wood was splintered and broken. Couldn’t use it”
Oct 02, 2022
Nitin Sharma
“Hello, Thank you for your review. Please refer to your spam or inbox for an email from Ashley. Social Customer care Reviews Team ”
MATTHEW SATTERFIELD
terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“poor quality - not as pictured. better off making your own from lumber. this is plywood”
Sep 21, 2022
Vikas Yadav
“Thank you for your feedback please check your email spam/ junk folder for an update. Thank you, Social Customer care, Review Team ”
KEVIN SCHORN
Sleep well
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“When all is said and done, exactly what I wanted.”
Sep 17, 2022
ERNESTO LUNA
I should have known better
⭐ ☆ ☆ ☆ ☆ (1/5)
“The middle supports are pretty much useless.”
Jul 23, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Social Customer care, Review Team ”
DONNA PALMER
Queen slats
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Not as easy to lay them out, but it works in the end.”
Jul 20, 2022
ANDEII BARBOUR
Had high hopes
⭐ ☆ ☆ ☆ ☆ (1/5)
“Sadly railing do not fit. Having to rtn.”
Apr 30, 2022
TRACEY BROWN JONES
Queen slats
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“While the price was comparable to others, I received the Queen slats minus screws!! I had to go to the hardware store, thus added expense and stress.
Pleased with product and delivery.”
Apr 27, 2022
Prabhjot Prabhjot
“Thanks for sharing your valuable feedback with us, We are pleased to know that you like the item. We will love to assist you if you have any other questions please reach out to us at ReviewFeedback@Ashleyfurniture.com ”
Prabhjot Prabhjot
“Hello Tracey B. on 7 may 2022 we reached out to you due to your experience. We would still like the ability to assist you. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. ”
MARIA MORALES
Excelente Rails
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“excellent product but they were not the right ones for my beds”
Apr 27, 2022
Prabhjot Prabhjot
“Thanks for sharing your valuable feedback with us, We are pleased to know that you like the item. We will love to assist you if you have any other questions please reach out to us at ReviewFeedback@Ashleyfurniture.com ”
PEDRO CAVAZOS
Good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Vero good experience”
Apr 04, 2022
Susan Glasper
Bed slats
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Well made very Safe and sturdy.”
Dec 18, 2021
SANDRA ALEXANDER
I did not need it it was sent back
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I sent them back I returned it no need for it”
Oct 09, 2021
Traciann Lewis
“Thank you for sharing your valuable feedback with us. Thank you for being a valued customer with Ashley Furniture.”
VICTORIA TRACY
Received in excellent condition.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good quality. Liked that the slats were attached. Unfortunately, they were about 3/8 ths of an inch too wide. We were able to trim them to fit.”
Sep 27, 2021
ALMA WILLIAMS
No
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Ok, had extra broad at the foot”
Aug 31, 2021
Manuel De La Rosa
“Thank you for sharing your valuable feedback with us. We want to help more. Please email us your contact information and Sales Order number to Reviewfeedback@Ashleyfurniture.com and our teams will be glad to further assist you in finding a quick resolution.”
JENNIFER GRECO
Bed rails
⭐ ☆ ☆ ☆ ☆ (1/5)
“Not easy to assemble and cheap”
Mar 30, 2021
Erin Schaedel
“We value your feedback. Please click the following link to speak with an Ashley Furniture Customer Care Agent between the hours of 8 am to 10 pm EST, Sunday – Saturday. https://bit.ly/2Q6DadH”
KATHLEEN DANUSER
Didn’t work out..
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Some of the slats were shorter and would not stay on the frame. Ashley fully refunded the money and I went with a bunkie board option.”
Nov 09, 2020
Francine Pratt
Good Buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sturdy - saved me from purchasing a mattress with a frame.”
Aug 07, 2020
ALBALUCIA FOLEY
Good product
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good product”
Jun 23, 2020
JOHN STURTZ
Poor fit requiring extra work.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Product was absolutely necessary to support mattress we bought, barely fit between the frame rails with out falling through, required modifications and extra wood support to be added to the bed frame.”
May 20, 2020
RICHARD CALLESEN
Terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Slides around it is terrible”
Mar 03, 2020
Kelly Munerlyn
Roll Slacks Perfect!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it very nice a sturdy”
Feb 04, 2020
Bill Carter
Great product.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“They are great, and easy to install.”
Oct 21, 2019
David Coon
Perfect fit
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great product”
Sep 19, 2019
Karen Wilkerson
Rails
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Works well!”
Sep 07, 2019
Andrew Costantini
Good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Fine enough”
Aug 26, 2019
Selena Mendez
Great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It was great”
Jul 18, 2019
Trina Heppard
Queen roll slats
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love these. I have them as extra support for my Dolante Queen upholstered bed. It has a center support, but just doesn't seem to be enough. These roll out and fit perfectly around the center support that comes with the bed. It was slightly longer, so I cut the end two off, but saved them just in case I need to replace one. Comes with screws so you can screw them in to your bed.”
May 20, 2019
Roll slats
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great item. It rolled out and installed super easy!”
Jan 21, 2019
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Just what I needed. Fast easy shipping right to my door.”
Dec 08, 2018
Missing parts
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“My rails did not come with the foots to hold the middle up but lucky we improvised.. please make sure everything is in the box next time. Aside from that everything else was great with the rails & the bed i received a week prior”
Sep 18, 2018
No support
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The wood bends too much. Which causes the mattress to sag.”
Mar 15, 2018
Sturdy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Happy with it. Sturdy, supports my bed great. Comfortable”
Feb 19, 2018
Works great
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Seems to be holding up well so far and I have had it for a week thus far”
Dec 13, 2017
Rails
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought it a month ago and I love it no more have to worry about box springs”
Oct 01, 2017
DEBRA JORDAN
Poor quality and packaging.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Package was opened on both end and the legs were missing! Some of the slats are bowed!
I took some pictures but cannot attach them here.”
Mar 02, 2025
Preston Gentzler
Terrible product. Avoid at all cost
⭐ ☆ ☆ ☆ ☆ (1/5)
“This is product will not last. The boards are thin, they bend, and do not offer support for the mattress. It is a waste of money”
May 14, 2025
ELENA GONZALEZ
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 16, 2025
SHIRLEY WITTENMEIER
Very unpleased
⭐ ☆ ☆ ☆ ☆ (1/5)
“Very displeased opened the box and guess what no leg supports or hardware for them my husband had to cut a 2x4 to make them so I’m sure you don’t want a picture of that!”
May 24, 2025
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
THOMAS WHITESIDES
Flimsy, have to screw into your bed frame
⭐ ☆ ☆ ☆ ☆ (1/5)
“Not wide enough for the queen bed. You have to screw the slats into your bed. Didn't get that from reading the info about the product. Should be more prominent in the info. Not willing to drill into our antique cherry bed”
May 25, 2025
Liz Glaser
Horrendous
⭐ ☆ ☆ ☆ ☆ (1/5)
“Paid to have this delivered and set up, and the slats are rough and uneven, stained with dye, and installed so poorly with nails sticking out, that my mattress will be stained and shredded on the bottom. I’m so incredibly shocked by the horrendous quality of this entire set and delivery. I have never been more disappointed by a purchase in my life. It had a THREE DAY return period and I was violently sick and missed the window when I recovered enough to even look at the set up. The headboard that comes with is literally a giant sticker of a picture of cane. It is NOT imitation or textured cane. It’s illegally misleading advertising. I will never purchase from Ashley again and wish I had a bigger platform to ensure nobody else does.”
Jul 03, 2025
JOYCE MARSHALL
My internet provider is still trying to send photos, it's not me, it's the recipient!
⭐ ☆ ☆ ☆ ☆ (1/5)
“I loved the queen roll slats, unfortunately they did not fit! Ashley has not followed through with their call backs and follow through, so I am an unhappy customer. I cannot recommend doing business with this company...”
Jul 03, 2025
ZULMA ALVAREZ
Poor quality the whole bed
⭐ ☆ ☆ ☆ ☆ (1/5)
“Made of very cheap material”
Jul 27, 2025
DESTINY FRANKLIN
Trust the reviews
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I specifically asked an agent before buying if it came with support legs as I saw a review saying they did not. During a cross country move somehow my movers lost 1 out of 3 of the support legs, one of the hooks that holds the support beams, and a support beam. Since they don’t sell parts separately I decided to buy the whole thing. The beams themselves are definitely cheap wood and lower quality than the originals. The holes for screws were barely prominent and the wood looked like it could bend and break to easily. I was able to return them and I guess I’ll just have to get a metal bedframe from another company”
Sep 25, 2025
DENISE DECATUR
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“2 of the boards were pieced together. I did not take pictures, because my daughter and I decided she was ready to sleep on a bed and we are just trusting our frame to support it.”
Oct 17, 2025
JOEY HARVEY
Slats
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I do like how they are all together, however the instructions that came with the bed weren’t the best & I did not receive all the hardware”
Nov 13, 2025
DANDAN CHENG
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Nov 17, 2025
IRINA VAVRINYUK
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Oct 26, 2025
SUSAN HELTON
Very sturdy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Put together very well and very sturdy. Need two people to be able to flip them over and add the support legs”
Dec 01, 2025
Thomas kean
Very pleased
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The bed set arrived without the slat box but the local Ashley store was able to supply one out of their stock. Everything went together easily and worked great.”
Dec 03, 2025
SIRIN YELMEN OKTAR
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Dec 02, 2025
JOSEPH HEALEY
Useless
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Did not use. Preferred adjustable base. Took slates to dump”
Nov 25, 2025