Customer Reviews (18)
JAMI HOWELL
DONT BUY ASHLEY --HORRIBLE QUALITY and WORSE CUSTOMER SERVICE: you won't get your money back
⭐ ☆ ☆ ☆ ☆ (1/5)
“If I could give it no stars I would. FIRST / MOST IMPORTANT, if you want to return an item, forget it! If you purchase online, You cannot return to an Ashley store because they ARE NOT the same company! It was beyond infuriating and total insanity to try to return this bed. It was HORRIBLE quality & damaged. After unboxing most of the bed and seeing it was awful, we called customer service. I’m sorry to say, but the outsourcing of support to another country so was impossible to get real help. Spoke to 3 different reps and spent 3.5 hours. They kept repeating we could ship it back, but we either box up the bed in its original boxes (good freaking luck after you unpack it all, AND we had broken down most of the boxes as we went) or take it to a “GNO” to get a receipt and then we’d submit the donation receipt to Ashley online to get a refund. Let me state the obvious: you can’t donate pieces of wood. We weren’t going to build the damn thing and so they wouldn’t take it. NEVER BUY HERE”
May 04, 2025
ALEXIS MOORE
Lovely
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This bed is lovely! Beautiful neutral tone and sturdy.”
Apr 15, 2024
Prabhjot Prabhjot
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
CHRISTIAN REYESPLANCARTE
Bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Great color & size but headboard moves a lot”
Dec 27, 2023
Katie Hand
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
VALERIE PUENTE
Not the greatest
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The color is okay, not like the pictures. More of a purple gray. The screws are not hidden, so you will see the light gray coated screws on the side rails and footboard. VERY flimsy headboard. My 3 year old son jumped on the bed once I put the mattress on and the headboard swayed forward and back. If I didn't spend so much time putting it together I would have returned it. As long as there is no motion on the bed you should be good. Other than that it's okay. Also, the guiding holes for the headboard were not on there so it took longer to assemble since I had to use a measuring tape and predrill my own holes.”
Feb 27, 2023
Prabhjot Prabhjot
“Thank you for the feedback. Hope you enjoy shopping with Ashley. Thank you Review Team.”
ORLANDO MORRIS
Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice! Brought 2 for my sons they love them! Sleeps great!”
Feb 18, 2023
JOSE GERODIAS
Good bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I’ve had this for just a few days. So far my experience was good.”
Sep 22, 2022
BILL CODNER
Beautiful Bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Well made and love the color. Easy to assemble”
Jul 03, 2022
VIVIAN PELAYO
The beautiful bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and good looking”
Mar 05, 2021
DIANE WHITLEY
Nice full bed frame
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Color is different than photo but it is out together well”
Feb 10, 2021
RYLEIGH CARLIN
Love it !
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Absolutely love the bed!! It just took almost three months to ship and had little communication with me about it.”
Nov 02, 2020
SHANAE JOHNSON
Beautiful bed
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this bed. It is so pretty. I'm ordering another one for my guest bedroom. The only issue was the instructions are not very clear.”
Aug 06, 2020
ANGELA QUEZADA
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My son love it and the quality is great for the price”
Apr 14, 2020
Destiney Perez
LOVE!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it! I was a bit skeptical, but I have not had any issues whatsoever! It’s comfy and beautiful. I have gotten so many compliments.”
Nov 27, 2019
JUAN SALAZAR
Excellent. Customer service was good.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is a good product. However, the delivery was made in 3 attemps as the head board got scratches and bumps. At the end everything was good”
Nov 26, 2019
FRANK SARULLO
Culverbach Full Bed Frame
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good quality material. Feels sturdy and I think it will last for a long time. It was easy to put together. My son who is 14 years old, loves it! Cutomer service is impeccable! We had a piece damaged during shipping and they re-sent the new piece asap which we received within 3 days.”
Aug 28, 2019
gina silveira
good quality!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very good quality for price and did not take up to much room in our small bedroom.”
Jun 23, 2019
Cheap
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We have bought a ton of furniture from Ashley and are super happy with it. I can't say the same about this bedroom set. The furniture is cheaply made, poor instructions on the bed and I have no faith that it will last for any period of time. Very disappointed.”
Jan 30, 2019
CYNTHIA BOARDMAN
Culverbach head/foot board
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Looks pretty but not a bed frame that you can move around. Very cheaply made and not all of the screw holes were drilled in. We kept it because it’s a pain to return.”
Aug 14, 2025