Customer Reviews (30)
Tori Hickman
Just okay
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Really good couch and super comfortable. The fabric just does not last on the seats.”
Jun 30, 2024
Tyronne Diputado
“Thank you for sharing your experience with your Ashley order. If you need any further assistance, please send us an email at ReviewFeedback@AshleyFurniture.com. In the subject line state, “Attention TD” and in the body of the email include additional. We'd be happy to help!”
DAIJA JOHNSON
Perfecto !!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I was scared to buy because of the reviews but i really love this couch if you have a apartment its a perfect buy and to me its supper comfy my Fiancé don't care to sit up with me and he has not left since we got our new couch i do recommend buying the No hassle because they got it done less than 5 min and sat it right where i wanted it 10/10 highly recommend”
Sep 21, 2024
Ian Frederick Flores
“Thank you so much for taking the time to leave a 5-star review for the Altari 2-Piece Sectional with Chaise! We're thrilled to hear that you're enjoying it. Thanks again for choosing Ashley!”
Beth Doering
It's BLUE
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I've only had it a few days but I read other reviews about the chaise cushion sliding around. That is true but I was most disappointed by the color. It's BLUE and looks even more blue in full light. It's in the basement where it won't be used much but the color doesn't work with my decor.”
Jun 21, 2024
Ian Frederick Flores
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention Ian F” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
Christine Littlefield
Buyer beware
⭐ ☆ ☆ ☆ ☆ (1/5)
“Fabric is extremely delicate and falls apart with little use. I bough this couch for a spare room that is rarely used. The fabric has extreme piling and falls apart in just a year”
Apr 17, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. We apologize for the experience you had with your product, and for any inconvenience it may have caused you. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
Amanda Liston
Stay Clear
⭐ ☆ ☆ ☆ ☆ (1/5)
“Literally the worst coach I’ve ever owned. I have animals & I have never had a coach that tears so easily. Regret this purchase. Such a waste of money.”
Apr 17, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. We apologize for the experience you had with your product, and for any inconvenience it may have caused you. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
Christine Littlefield
3 years needing to be replaced
⭐ ☆ ☆ ☆ ☆ (1/5)
“Fabric is very delicate and started coming apart after 1 year of use. The cushions have fuzz balls pile up and there is not real way to get rid of them without potentially ruining your couch even further.”
Apr 11, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your product. We understand your concerns and apologize for any inconveniences you've faced. Pilling is not considered a manufacture defect and the 1-year manufacture warranty along with any additional protection plans purchased do not cover pilling. Pilling is caused by friction from use. We do recommend using a sweater shaver for maintenance. However, you can contact your local store or our Consumer Affairs Department (contact information provided below); who can assist you with ordering parts if needed. If you'd like to order extra cushion covers, or even a replacement cushion, you can contact either of them to place the order at a charge. If you have any questions, please send an email to Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention - Jamarai”. Thank you. Consumer Affairs: 1-800-757-0064”
Mallory Root
Would pass
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The couch sank within a few months of me having it. They came out to fix it, but it's less than a year old...this shouldn't have happened. I also had zippers of the couch cushions fall off. Overall, would avoid this as its cheaply made.”
Mar 22, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. We apologize for the experience you had with your product, and for any inconvenience it may have caused you. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
Kaylee Grau
Don't waste your money.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I definitely do not recommend this fabric for pet owners. We have had it for 2 years now, and the cushions are all worn and tearing. Our dog does sit on the couch, but even where she doesn't lay it is ripping. The pet hair is extremely difficult to get out of the fabric. After washing the cushion covers, they started pilling. Overall, I would not recommend this couch.”
Oct 25, 2023
Joseph Gibbs
“We understand your concern and would be happy to investigate this for you. Please send us an email to Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention (Joe)” and in the body of the email include the purchaser's name, email address, phone number, and store location purchased from. Also, a brief description of your concerns/issues and we will be happy to assist you. Thank you for choosing Ashley! We hope to hear from you soon.”
Just okay.
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Color is pretty. It’s a charcoal grey that leans a little blue. Back cushions hold up well. The sectional pieces stay together well. The downfall is that the seat cushions wear quickly. Lots of pilling of the fabric as well. Fyi for any cat lovers, this fabric isn’t cat friendly!”
Sep 23, 2023
Akash Akash
“Thank you for the review you have shared. Please accept our sincerest apologies for the inconvenience. Please let us know if you need any assistance at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention AA” and in the body of the email include your order information. We'd be happy to help.”
Rafael J
No regrets!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I really like this couch, it is soo comfortable and relaxing. We can never not take a nap on this couch. the cushions are firm and the back pillows keep you upright. We have had it over 3 months and really enjoy watching movies and relaxing on it.”
Aug 25, 2023
Akash Akash
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Francine La Verda
Beautiful But Doesn't Last
⭐ ☆ ☆ ☆ ☆ (1/5)
“I bought this set 2 years ago and I loved the look and especially the chaise lounge. I even ordered the recliner to go with the set. After a few months the cushions started to break down and it felt like we were sitting on the metal bars of the sleeper. It was so uncomfortable we tried to alternate the cushions but that didn't help. I started sitting in the recliner more than the couch just so I can sit comfortably but that too has become uncomfortable. I have medical issues and it has come to the point that I can't even sit in my living room. Its so upsetting that after spending the money we did on this set it looks and feels like a 10 year old couch.”
Aug 24, 2023
Vikas Yadav
“Thank you for sharing the requested details. We feel regret to inform you that you are outside of your 1-year manufacturing warranty period for the product Altari 2-Piece Sectional with Chaise. Please let us know if you need any further assistance at 866-436-3393. ”
Katie Ferrer
not a keeper
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We have had our couch for 4 years now and looks and feels like garbage. The fabric is horrendously pilled and the couch cushions slip off the couch constantly. The couch is no longer comfortable and looks a decade older than it is. This is absolutely not a long term investment couch. If you want a couch to last longer than 2 years, spend your money elsewhere”
Jul 18, 2023
Prabhjot Prabhjot
“Thank you for the response. Please accept our sincerest apologies! Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
Marisol Molina
Couch is trash.
⭐ ☆ ☆ ☆ ☆ (1/5)
“This sectional is terrible,… pills like crazy, starts to look old within months. The cushions, straight up do not feel like they’re wrapped in foam. Ordered it with the oversized ottoman which I never received and it arrived with only one of those ugly pillows. Ashley furniture….NEVER AGAIN!!!”
May 11, 2023
Vikas Yadav
“Hello Marisol, Please accept our sincerest apologies. This is not the experience we strive to provide our customers and we would like to assist you further. Would you be able to send us an email to Reviewfeedback@ashleyfurniture.com with the purchaser’s name, order number, email, and phone number along with the City and State the store is located in if this was placed in store? Also please include any relevant photos of the item and at least one photo of the serial number tag. Thank you.”
Yemili Lopez
Good for about 1 year
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We bought this sectional nov 2021. It creeks like crazy, the cushions are completely sucken in. Mind you it is only my spouse and I. It did not hold up well at all.”
Apr 21, 2023
Vikas Yadav
“Hello Yemili, Please accept our sincerest apologies. This is not the experience we strive to provide our customers and we would like to assist you further. Would you be able to send us an email to Reviewfeedback@ashleyfurniture.com with the purchaser’s name, order number, email, and phone number along with the City and State the store is located in if this was placed in store? Also please include any relevant photos of the item and at least one photo of the serial number tag. Thank you.”
Erika Acosta
Really bad sectional
⭐ ☆ ☆ ☆ ☆ (1/5)
“If I could leave zero stars i would. Had this sectional for 9 months. It's so bad. Squeaks the connection is lop sided . Worst buy.”
Feb 11, 2023
Prabhjot Prabhjot
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly. ”
Nina Biasi
BEAUTIFUL BUT DOESN'T LAST
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Looks beautiful when you first get it! It is soft and feels comfortable. I've had this couch for a year and a half. There are rips/tears in two cushions with one at the seam and another on the top fabric. I am looking for replacement covers! The structure of the couch itself is sturdy.”
Feb 04, 2023
Julie Allen
“Thank you for your feedback. You can contact consumer affairs' to order new cushion covers when out of the 1-year warranty, at 800-757-0064. Have the model number and serial number off the white tag, located under the seat cushions, on the seat deck. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
Emma Slaughter
Cute but needs improvement
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I have had the couch for a year. After searching for 8 months and several visits to the store, I decided to purchase. Shortly after delivery i had buyer's remorse. The chaise has no velcro under the pillow so it is constantly shifting which is annoying. I can't believe they wouldn't secure the pillows. I can already see wear on the chaise since this is where I sit often. The light grey color and style is beautiful but I don't think it will last another year.”
Dec 03, 2022
Sachin Singh
“Thank you for your feedback. Please check your spam, folder for an email requesting more information. Social Customer care, Review Team”
TARA MOSSBERG
Do not purchase. Fabric pills terribly!
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Was very excited for this couch after testing it out in store. However, after less than a year of owning it, the cushions are sagging, the fabric pills uncontrollably despite using a little sweater shaver on it. We have barely used it and have no kids or pets and it looks 10 years old. Very unsatisfied with this purchase and would not recommend to anyone.”
May 22, 2022
Jasvindra Kaur
“Hello Tara, Thank you for the feedback. I am sorry that you are not happy with the item - Altari 2-Piece Sectional with Chaise-SKU: APK-87213-R2. Please refer to an email in your spam folder for an update. Please let us know if you need any further assistance at 866-436-3393. Thank you, Social Customer care, Review Team”
ANNA WILSON
Awesome couch but beware of setting it up
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Overall I’m pretty impressed with this couch so far. The fabric is great, it’s firm without being uncomfortable, and it fits our space perfectly. However, I was cheap and didn’t order the installation package and we had to drill our own holes in the bottom for the feet. They were a hassle to put on. So keep that in mind when buying! Other than that this couch is great and seems pretty well made.”
Apr 25, 2021
Traciann Lewis
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
Chantel England
Just what we needed!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is a great, affordable sectional couch. The material is comfortable and seems like it’ll hold up pretty well. I’m really glad we found this.”
Feb 13, 2021
ANGELLA ACEVEDO
love love love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This couch is just what I was looking for! I couldn’t be happier.”
May 10, 2020
Olga Lopez
Terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Don't do it, we bought this sofa in the store on Saturday without reading the reviews first, it was a mistake. Yesterday we went to pick it up and when we unpacked it it came back damaged, we called customer service and they asked us for some photos and today they called and said that we have to pay $85 to fix it because we didn't notice when we picked it up (if I buy something new the last thing I expect is for it to come back damaged) terrible service”
Feb 19, 2025
Summer Justesen
Don’t bother
⭐ ☆ ☆ ☆ ☆ (1/5)
“Don’t waste your money. We’ve had this less than a year and the fabric is pilled all over like a cheap sweater. 2 of the seams have already come apart. I didn’t expect it to last forever at this price point but less than a year?? Come on Ashley, do better.”
Feb 24, 2025
Shelby Malatia
Terrible Fabric
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I’ve had this couch a little bit over a year and the material is terrible…the chaise has a tear right in the middle and all the seat cushions have major piling. I got a warranty and they rejected my claims for replacement seat covers. The couch would be great if they would make it with totally different fabric. I had my previous couch from Ashley for 8 years to say that this fabric is ripping and looks so terrible after a year and a couple months just tells you how bad this material is.”
May 29, 2025
Sandra Wilson
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“CAN I CHANGE LEFT ARM FACING TO RIGHT ARM FACING”
Jul 25, 2025
Sherry Crossfield
Waste of money.
⭐ ☆ ☆ ☆ ☆ (1/5)
“I purchased this couch a year ago.
Seat cushions do not withstand use. They quickly began to show wear and piling. Like an old cheap sweater! About every 2 weeks, I spend about an hour with a sweater shaver removing the piling. Pic for reference of how much I remove each time. I purchased the warranty, but piling is an exclusion. Cushions have lost their shape. They aren’t reversible, so you cannot flip them over. They continuously slide out and have to be pushed back into their place. I wish I had paid more attention to bad reviews before I purchased. I would give zero stars if I could.”
Jul 27, 2025
Elizabeth Ballard
Pretty, but not durable.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The couch is pretty, but the cushions constantly have to be pushed in, especially the chaise part. I have to fix it at least 5 times a day. It is comfortable. It would be nice if you had no children or it was in a basement not being used as a main couch.”
Nov 03, 2025
Cathy Frass
Mixed feelings
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Comfortable couch but use the mattress for a week and noticed some stains on the back ( mold and moist)
Had to fight with the store to get it replaced since the insurance didn't want to replace it. 2nd mattress after few months of use ( few daus a week) same thing happened. No water was drop on it but again stains due to moist on the back
Thinking buying a new mattress. Probably the issue is coming from the material holding the mattress”
Nov 03, 2025
LINDA BEAVERS
Waste of money—-
⭐ ☆ ☆ ☆ ☆ (1/5)
“Would also give 0 stars if I could…
Have had the sofa for a little over a year. It’s beginning to look shabby and the cushions sink to where it’s VERY uncomfortable. Made “clunking” noises from the start. A rep came out and just said it’s normal for a new sofa and will stop—-wrong!!!
Cushions are now uneven and faded in some areas.
Very hesitant to buy from Ashley ever again.”
Dec 03, 2025
Jaime Appleget
Replacement parts PLEASE
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Love the couch but good luck getting help finding replacement parts. My corner cushion fabric was ripped and i ca not get anyone to help me order a replacement and it looks horrible.”
Dec 09, 2025