Customer Reviews (6)
Daniel Ibarra
Unhappy with our first purchase at Ashley Furniture
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Within half the year It started popping and creeking when anyone sits on it the cushions are all wrinkled and sofa seats started to sink down (even small children) not to mention the color looks nothing like the picture online it looks more gray than oatmeal The cushions are quickly flattening and becoming uncomfortable. I’m extremely disappointed for our first Ashley purchase in our new home . Will be purchasing elsewhere in the future.”
Feb 01, 2025
Denver Benally
Upsetting.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Excited when we ordered this couch and have had it for a little over a year. So far it has not held up, it’s very uncomfortable and cushions seem to be flattening out. Unfortunately, soon we will have to look for another couch. Very upsetting.”
Nov 23, 2023
Manish Giri
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. If you need assistance with anything then you can email us at ReviewFeedback@AshleyFurniture.com and please write "Attention Manish" in the subject line. We will be more than happy to assist you. Thank you!”
Nicole Amrhein
Disappointed
⭐ ☆ ☆ ☆ ☆ (1/5)
“The couch is very noisy when sitting and getting up. The cushions flatten out almost immediately and the quality just doesn’t meet it’s price point. Very disappointed.”
Sep 16, 2023
Abbie P
Looks nice for a few months but wears out FAST
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We have had this sectional for less than 11 months. It pops and creeks when anyone sits on it (even small children). The cushions are quickly flattening and becoming uncomfortable. No way this will last through the 5 year warranty I purchased. Majorly disappointed for our first Ashley purchase. Will be purchasing elsewhere in the future.”
Aug 05, 2023
Vikas Yadav
“Hello Abbie, I am sorry you had this experience with your order from Ashley Furniture and we would like to assist you. Unfortunately, we couldn’t locate your order with the information you have attached to your review. Please send us an email to Reviewfeedback@AshleyFurniture.com and in the subject line please state “Attention Vikas” and in the body of the email please include your order information as well as the City and State the store you ordered from, if applicable. Please reply with pictures of the defects/damages and a brief description. Also please include at least one photo of the serial number. Thank you and we hope to hear from you soon. ”
Barbara Frelin
Disappointment
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We purchased this sectional and it was delivered to us on July 2022. Unfortunately the chaise cushion is sunken and several of the other cushions are worn. This is disappointing because when we questioned the firmness of the cushions with our sales associate, we were told these were the top of the line for firmness and stability. We do like the material and configuration of our sectional, it is just that the cushions are not holding up after only 3 years of light usage.”
Jun 22, 2025
Ramona Hedayati
Don't waste your money
⭐ ☆ ☆ ☆ ☆ (1/5)
“Don't waste your money: cushions fall flat and will give you back ache. Customer service won't help you find replacement parts, point being the price is absurd for what you get. I won't come back to Ashley.........”
Sep 15, 2025