Customer Reviews (2)
Jessica Vergottini
1 Year Review
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I purchased this couch not even a year ago. The positive? It's a very attractive couch. However, while it started off very comfy it has become super uncomfortable and uneven in less than a year. Extremely disappointing given the price which if it wasn't as expensive as it was when I purchased it I'd already be looking to replace it. The only thing preventing me from doing that is how much money would go down the drain by doing it so soon. :(”
Apr 18, 2024
Jamarai Moore
“Thank you for taking the time to leave us a review. Please accept our sincere apologies for the issues you've encountered with your product. Since you are outside of your one-year manufacture warranty, you can either contact your local store or our Consumer Affairs team, as they can assist with ordering any parts if you discover you need them, at a charge; if available. If you have any additional questions, please send an email to Reviewsfeedback@ashleyfurniture.com and in the subject line please state “Attention - Jamarai”. Consumer Affairs: 1-800-757-0064”
LAURA WILLIAMS
Don’t buy!
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Very disappointed with this sofa! At less than 2 months old, the sofa creaks and the seat cushions, which were very full upon delivery, are now feeling broken down/thin. Also, the stability between cushions that I thought was advertised to be made in a way that you wouldn’t fall into the person seated next to you, has also not held up. The two stars are given for the color and what seems to be durable fabric but time may tell a different story on that as well. The corner wedge seat is the only cushion that seems close to the quality we experienced from the showroom model. Sadly, I did not purchase the insurance and missed the return window. Now, after already spending thousands on this sofa, I’m having to spend more money to find a solution to make it comfortable and am embarrassed when company hears the creaking. Do Not Recommend!!”
Oct 13, 2025