Customer Reviews (9)
Alyssa DeMaat
HORRIBLE COUCH
⭐ ☆ ☆ ☆ ☆ (1/5)
“I would stray far from this couch, and maybe Ashley in general. We bought this couch early 2024. We voiced our concerns to the salesman about pilling, wrinkling, etc. He responded that so and so has had the couch for over a year and has had no issues. We received the couch, smooth deliver (the only good part here) and within 2 weeks, the fabric was wrinkled and pilled. We returned to the store about a month in and got a replacement under the warranty we bought, however we were notified that pilling is not typically covered and wouldn't be again. We were told it was, one of the only reasons we bought the warranty. A year and some change later, the couch looks horrible. It looks like a 10 year old couch with the wear on it. I highly regret this purchase and will not buy another couch form Ashley again. We were misled for a sale and that $3,000+ that was spent is wasted. Don't waste your time or money, go to Costco where they have good prices and will stand behind their product.”
May 01, 2025
Ian Frederick Flores
“We're truly sorry to hear about your experience and appreciate you bringing this to our attention. It’s clear that we fell short of your expectations, and I understand how frustrating this must be. Your feedback is important to us, and we are committed to addressing the issues you’ve raised. Please reach out to us directly and send us an email at solutions@ashleyfurniture.com with the subject line state, “Attention IF” with a copy of your receipt so we can work towards a resolution.”
Karise Fyfield
Love after a year
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I’ve had this couch for a year and no complaints! The couch is extremely comfortable. I purchased the natural color (lighter of the 2). Haven’t had any issues with staining. One thing I can say to help maintain the integrity of the couch is that I do fluff it once anyone has been sitting for long periods of time. It takes seconds to do and has really helped with keeping the shape.”
Oct 07, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Toni Trust
Awful
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I’ve had this sectional since March 2024. It looks like I’ve had it for years. The cushions have not held up well. The corner cushions constantly need to be rotated because they sink in if you don’t sit on it directly in the middle of the cushion. I’ve tried cleaning the cushions multiple times but can not get them clean. You can’t remove the cushions because it’s all loose fabric but they marketed it like it was super easy to wash because the zipper on the cushion to remove fabric. Super disappointing because we saved for so long for this couch.”
Sep 21, 2024
Christian Deposoy
“Thank you for your feedback, Toni. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com with your order information, going to our website to begin live chatting with another representative or by calling us at 1-866-436-3393. We'd be happy to help.”
Nick Pasture
Awesome
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome couch. I've had it a couple months now and it holds up well.”
Jul 09, 2024
Mikee Singco
“Thank you for your positive feedback! We're thrilled to hear that you're loving your couch, Nick. We can't wait to welcome you back for your future furniture needs!”
Catarina Martic
Extremely UNCOMFORTABLE Horrible sectional
⭐ ☆ ☆ ☆ ☆ (1/5)
“I wish i listened to the reviews i bought this sectional exactly 7 months ago and just like the other reviews its completely awful. it looks like a 10 year old sofa its completely sunken in and extremely uncomfortable our backs hurt so much. please stay away DO NOT PURCHASE this I'm praying they do the right thing and take it back or i will file a claim with BBB.”
Mar 01, 2024
Jason Davis
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
Nicole Faulkner
Poor Fabric Quality
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We purchased this couch less than a year ago and it was beautiful when it arrived but now the couch looks like we have had it for 5 years . The fabric pills
very easily making the couch look very worn. Also, one of the boards on the corner piece is bent. This
is a very comfortable couch but very disappointed in the fabric quality!”
Dec 27, 2023
Jamarai Moore
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention - Jamarai” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
Jessica Lykins
Do not buy!!!!
⭐ ☆ ☆ ☆ ☆ (1/5)
“Terrible couch. Have had it less than a year and it looks like we’ve had it 10. Back cushions are filled with loose stuffing, so you can’t easily strip and wash. Zipper broken on one of the seat cushions. Will never buy from Ashley Furniture again. This expensive couch should be better made for the price. Ridiculous.”
Oct 26, 2023
Ju Allen
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
Jessica Bailey
Bad Quality- Terrible Fabric
⭐ ☆ ☆ ☆ ☆ (1/5)
“I really never do reviews…. But on one of the biggest purchases in my home, I thought I would try to save others from making the same mistake. Completely Agree with the other reviews.. and the ones that are good is because the couches were reviewed right away upon receiving the couch. We searched for a long time for a couch that would fit in our new home and for a fabric that we thought was beautiful.
Our couch is 7 months old, and it looks so old. The material immediately started peeling and hairlike fibers all over the place, completely stain prone, and the cushions are broken in completely. It’s important to note… this is just from humans sitting on the couch, not pets. Im sick that I spent over $3,500 with taxes on this couch to just have to get a new one again soon. I promise you- as pretty as it is in the store or online… go with something else. You will be disappointed.”
Oct 12, 2023
Jamarai Moore
“We understand your concern and would like to see how we can help. We were unable to locate your order with the information provided in your review. Please send us an email to Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention - Jamarai'” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
Satish M
Classy and Elegant
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks very stylish and elegant. Have used it for a month and has been very happy with it.”
Oct 11, 2025