Customer Reviews (9)
Christine Salvatore
Not worth the money
⭐ ☆ ☆ ☆ ☆ (1/5)
“I bought this sectional in august 2022 and after one year the material pilled back and I had the same experience as Kimberly L. stated in her review. Terrible material and construction too. One of the cushions sunk down where I had to buy a foam pad from Michael’s to add support underneath. Just a terrible purchase!”
Feb 10, 2025
Kimberly Lucero
Horrible material
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Don't let the look of this sectional fool you! It's beautiful but, I have had it for a year and a half and it has pilled so bad it looks so old and worn out. This was my third sectional and by far the worst! Horrible material!!!!”
Mar 10, 2024
Joseph Gibbs
“Hello Kimberly, thank you for sharing your experience with Ashley, I genuinely appreciate you bringing this issue to my attention. I understand how frustrating this situation must be for you. I apologize for any inconvenience this has caused you. If you have any other concerns/issues or questions please email us at Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention Joe G.” Thank you, Ashley Social Care Representative”
Susan Steele
Love it
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Bought the sectional and ottoman and love it! I’ve had it for 3 months and live alone so I pretty much sit in the same place every night, and you can’t tell one bit where I sit. It is comfortable and was a great purchase !”
Jan 30, 2024
Katie Hand
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
NICOLE OLIVER
pretty decent
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“When I first got this sectional I liked it. The fabric is durable with kids and a dog. Now that I’ve had it for a year I don’t like it. It’s looks very old and the sectional gets lint balls easily. I don’t like that the back cushions do not come off for easy cleaning. But, on the plus side the cushions don’t feel worn down and have not dipped in. I have some very heavy family members that come over and sit down and it’s durable to hold up the weight.”
Sep 25, 2023
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com. In the subject line state, “Attention Vikas” and in the body of the email include your order information. We'd be happy to help.”
shaun matyas
looks awful
⭐ ☆ ☆ ☆ ☆ (1/5)
“The fabric looks like it’s shredding and a zipper on the back cushion came unzipped and the stuffing is falling out and apparently that’s not under warranty”
Jul 13, 2023
Prabhjot Prabhjot
“Hello, I am sorry you had this experience with your order from Ashley Furniture and we would like to assist you. Unfortunately, we couldn’t locate your order with the information you have attached to your review. Please send us an email to Reviewfeedback@AshleyFurniture.com and in the subject line please state “Attention PJ" and in the body of the email please include your order information as well as the City and State the store you ordered from, if applicable. Thank you and we hope to hear from you soon”
Ashley McKechnie
Sectional with storage ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I just received this sectional and storage ottoman one week ago. So far I am very pleased, but time will tell because I have two animals and the material on the couch is like a tweed so it could pull. I really love the color. It has a mix of browns grays whites. Depending on the lighting, he can either look more brownish or more gray. The Ottoman is heavy with a heavy top that comes completely off for storage inside. The cushions on the back of the couch are attached with no way to come off, which I personally like. The portions of the sectional attached to each other, so they don’t slide around, like my previous smaller sectional I owned , this sectional is very spacious . I give it a five star for now, since it’s brand new.”
Apr 02, 2023
Manish Giri
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
Kelly G
Wears terribly!
⭐ ☆ ☆ ☆ ☆ (1/5)
“This couch wears TERRIBLY. We've owned it for one year and it looks like it's about 10 years old. The fabric pills horribly and just looks worn and tattered already. To be honest, I'm embarrassed to have it in my house it looks so bad. We don't have small children trampling all over it and we do nothing more than sit on it from time to time. The couch in our rec room is 6 years old and looks brand new. I can't wait to get rid of this.”
Nov 07, 2022
Jasvindra Kaur
“Thank you for your review. Please refer to an email in your spam/junk folder for an update. Please let us know if you need any further assistance at 866-436-3393. Thank you, Social Customer care, Review Team ”
McKenna Smith
Stunning and comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We got this couch after having previously owned a different style of Ashley couch. It had the same fabric as our old ones which is what i was looking for. This couch is stunning, comfortable and wears in really really well!”
Jul 11, 2022
Ryan Taft
Couch should come with Pionix
⭐ ☆ ☆ ☆ ☆ (1/5)
“Looks like a furry wookie in about 6 months. But you can buy a Pionix off Amazon for $50 to trim the furr down.”
Apr 11, 2025