Customer Reviews (13)
ANTHONY PAOLO
Horrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“The couch itself is great. Comfortable and perfect size.
The delivery and customer service is what I’m rating horrible on. Couch took 6 weeks, which is fine, but on delivery day there was no communication that it wouldn’t arrive that day. I took off work and if they would have communicated that it was running late I would have went to work. Also, the day it got delivered it was the wrong item. I received two chaises instead of one chaise and one ottoman. Now they are telling me the delivery for the ottoman is another 6 weeks. I’m livid that I’m having to wait 12 weeks on their mistake. Will not order through ashley again.”
Apr 09, 2025
BRANDY LABOY
Very happy with this purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“One of the best purchase I've ever made. Beautiful, comfortable and cozy.”
Jan 25, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
CHRISTINA CHAMBERS
Yes
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Weird to reveiw the seperate elements instesd of the couch as a whole. Lol. 10/10”
Jan 12, 2025
Demberlyn Bacubac
“Thank you for your review! We're glad to hear you're happy with your couch. We appreciate your sense of humor and your 10/10 rating!”
SHANNON HLAVATY
Plush and Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the chaise! Bigger than what I thought but it worked out perfectly. Very plush and the accent pillows are perfect. Highly recommend!”
Dec 26, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
SHELBIE SNOW
Amazing!!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!!!!!”
Dec 11, 2024
Johnny Pael
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
WILLIE HOPSON
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Apr 11, 2025
RACHEL MOLINA
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“”
Apr 23, 2025
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
NICOLE HOWARD
Don’t buy
⭐ ☆ ☆ ☆ ☆ (1/5)
“Sent wrong furniture and zippers are broke have called several times and still nothing resolved”
Apr 27, 2025
TONEA CLANTON
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Chairs nice but it is way to big for my living room I have been reaching out several times since it got delivered to exchange for a 2 piece and I keep getting the run around”
Aug 11, 2025
KELLY ODONNELL
Do not buy. Just don’t.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Ashley is trash. The customer service is the worst I’ve ever dealt with. I do not recommend, and I will never do business here again”
Oct 05, 2025
STACEY SUMMERS
Good
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it. It is so soft . The quality is very good . I got my money worth.”
Sep 08, 2025
SHELLEY WILLIAMS
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 11, 2025
EVAN JONES
VERY LOW QUALITY
⭐ ☆ ☆ ☆ ☆ (1/5)
“After just 2 WEEKS the back where you sit is caving in, awful quality when the back support doesn't last 2 weeks! Unacceptable. Not the quality Ashley represents”
Sep 01, 2025