Customer Reviews (49)
Alysse Nnamani
Save your money and pay for something better. Don't get the warranty. Waste of money
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I bought this couch in July of 2022. It is comfortable to sit on, but the mattress is awful. I have had only 2 guest sleep on it and it tilts where you head is lower than your feet. The thing that props at an angle collapses easily. I tried to put a claim in with the warranty (which is an absolute joke and waste of money) and because I put it in after 30 days of it happening, it is not covered. Now I am stuck with a pull out couch that is heavy to move and unusable.”
Feb 10, 2025
EMILY PELSUE
Beautiful & Purposeful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Downsizing my living space created the need for a place for guests to sleep as well as an excuse for me to get a new couch! The soletren is gorgeous, comfortable & easy to use. Definitely interested in the ottoman now!”
Jan 26, 2025
Demberlyn Bacubac
“Thank you for your awesome review! We’re so glad the Soletren is working perfectly for your space and guests, and that it’s comfortable and stylish. It’s great to hear you're thinking about adding the ottoman too—sounds like a great addition!”
KYRA WRIGHT
Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this couch. Super comfortable, cute & sofa bed is comfortable.”
Jan 04, 2025
Johnny Pael
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
PENELOPE GILBERT
I just wish the mattress was thicker :) but it works
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!!! very comfortable and I've gotten compliments on it :)”
Nov 17, 2024
Angelbert Casido
“Thank you for your feedback! We're so glad to hear you're enjoying the comfort and that it's getting compliments. Enjoy your new piece!”
STACEY CARROLL
Soletren Sleeper Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfortable to sit on, the plush cushions are amazing”
Nov 05, 2024
Ace Bocanegra
“Hello, Stacey! Thank you for your feedback! We’re so glad to hear that you’re enjoying the comfort and plush cushions. It’s great to know they’re adding both style and relaxation to your space! We appreciate your support and hope you continue to enjoy your furniture for years to come!”
AMANDA TAKACS
Great couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Easy delivery service, beautiful and comfortable couch. Deep cushions and firm seat but soft back so it’s comfortable to sit on.”
Oct 13, 2024
Bryan Florendo
“Thank you for your feedback, Amanda! We're delighted to hear that you love your new couch and that you found the delivery service easy. It’s great to know that the deep cushions and comfortable design are working well for you. We appreciate you choosing Ashley and are glad you're enjoying your purchase!”
HERMELINDA NERIZ
Súper satisfecha excelente compra. mi sofá cama muy cómodo y muy fácil de usar me encanta!! Muy elegante❤️
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Me encanta!! Estoy muy satisfecha súper cómoda con Mi sofá cama😊”
Jun 25, 2023
Sachin Singh
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
MARIA SCANLON
A Great buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable easy to fall asleep on and a good size pull out mattress, I would recommend it.”
May 06, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
PATRICIA FORSCH
Good sitting but bad sleeping
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Wonderful for sitting on. Good support and comfort, however, sleeping on not so much. Mattress too thin so you feel the bar thru it and hard to get comfortable sleeping position.”
Mar 25, 2023
Manish Giri
“Hello Patricia Thank you for sharing your review with us. Please let us know if you need any further assistance at 800-240-3440. Thank You, Review Team”
JOANNE ZEIGLER
Middle Sinks in
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The middle really does sink in. I saw it in the reviews but I ignored it cause I had tried the couch out. But it sinks in deep. I regret getting it now.”
Mar 20, 2023
Ju Allen
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please send pictures of the damages/defects to Reviewfeedback@ashleyfurntiure.com, with a brief description. In the subject line, please provide the following: Order number, and your Full name listed on the account. Please include in the email the folllowing: your email address, if different then review, phone number, and the delivery address listed on the account. If you had made the purchase in the store, please include the city and state for the store. Looking forward to hearing back from you. Thank you, Review Team ”
GELISETH SANCHEZ
Loved it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love it was exactly what we were looking for… delivary was easy and fast extremely professional. It easily pulls out and folds back in place with no problem. Cushion comfort I would give it a 3-4 but we didn’t buy to sit on we bought for guest for overnights.”
Feb 23, 2023
YEXICA ARVILLA
Caro
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sofa is very comfortable and it fit perfectly”
Feb 17, 2023
Manish Giri
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
MOHD KHAN
So disappointed.
⭐ ☆ ☆ ☆ ☆ (1/5)
“It looks beautiful however it ceased to impress me as time went by.
one of the arms makes a pop sound everytime I rest my back agaisnt it
one of the seat cushions dios in far deeper than the other one, they are not filled equally
one if the tension wires underneath the bed was always lying loose and we noticed it after one or two night of using it.
one of the base of the bed frame barely touches the floor when all others lay flat.”
Feb 14, 2023
Anjali Parmar
“Hello, Thank you for your review. Please refer to your spam or inbox for an email from Ashley. Review Team.”
TIMAS FA
Pull bed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Amazing and comfort. Still need to get used it pull out bed without feeling uncomfortable”
Nov 27, 2022
CRYSTAL LOUEY
Love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So comfy and so versatile. Looks great with all themes”
Nov 17, 2022
ALISON BURDICKEVENSON
Good not great
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It's a large plush couch, which is what I wanted - soft fabric and comes with additional pillows! The big downfall for me is that the seat Cushions constantly come forward, so I'm always pushing them back when I get up and doesn't feel like I can sink into it the way I want because of that.
Would also like to add it's delayed much longer than originally estimated so take that into account when you order.”
Nov 15, 2022
Julie Allen
“Thank you for your feedback. Unfortunately the seat cushions must be unattached, to pull the bed out. All dates are estimated, may have unforeseen delays. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
YULIYA BENN
Overstuffed cushions but works well as a sleeper couch
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Got this couch based on pictures only. Teaches me a lesson to actually sit and try out in person. It looks nice, but the cushions are overstuffed and it feels like you are being pushed off the couch because of that. The material is also thick/fuzzy and is very hot when used in summer. It’s more of a winter material. The bottom cushions slide around easily and you constantly have to push them back in. The sleeper portion works well. Overall, the couch is not as comfortable as it looks when used for sitting.”
Jun 11, 2022
KATRINA MARTINEZ
Bad
⭐ ☆ ☆ ☆ ☆ (1/5)
“It broke after no use”
Apr 21, 2022
Sachin Singh
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number tag.”
Sachin Singh
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number tag.”
Cristine R
Beautiful couch, but NOT a queen sleeper
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The couch is beautiful and has deepish, cozy cushions. However, we were mostly interested in the queen sleeper portion of it. It's not a queen size. A standard queen size is 80" long. This product description says 72" long. When we received it, the tag says 70" long. So if your guest is taller than 5'10", their feet will be hanging off. Realistically anyone over 5'5" will have their feet hanging off because people don't sleep with their head at the very top edge. We're going to gain a few inches by covering the gap between the pull-out and the couch, so it's OK for our use. But take these reviews seriously if you're looking for a true queen sleeper. It's not.”
Apr 20, 2022
Sherry Vinson
Sofa Sleeper
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Was very pleased with the quality of the Sofa Sleeper and Loveseat that we purchased. We were assisted by Laticia Lipscomb in the store. She was very helpful in assisting us and helping us find exactly what would work for the room space and keeping to our budget. Would definitely go back and ask specifically for her. Tracy was also very helpful.”
Apr 13, 2022
ERICKA VALES
Small mattress
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The mattress is smaller than a queen size. Not as expected. The sofa is nice and comfortable but was purchased for the sleeper.”
Mar 12, 2022
KIM FLACKEY
Very comfortable!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Very comfortable!”
Mar 08, 2022
AGNES LOVELL
Good buy for office/den overnight guests
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Couch looks great, we didn’t keep two of the throw pillows because it was too many throw pillows. So far we’ve had two overnight guests and they said it was comfortable. The sofa is nice and firm to sit on. I sprayed scotch guard in it since it’s a light fabric. It’s larger than I pictured even though I read the specs. The back cushions are not removable they are sewn to the frame. It fit through our back door straight into the den. It’s heavy so either pay to have if delivered or plan on 2 or 3 people helping to move it.”
Mar 05, 2022
ALLA TIGIYNYANU
Nice sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good looking comfortable sofa and sleeper.”
Oct 13, 2021
Stephanie V
“Thank you for your feedback on your sofa sleeper. We are glad you like it! I would also like to thank you for being an Ashley Furniture customer.”
SHOKOUFEH KAZEMLOU
Super comfortable!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this sofa sleeper! it's very beautiful and comfortable, I highly recommend it.”
Sep 26, 2021
Chelsea Widner
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
ALLYSON BARRIO
Great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great sofa and sleeper!”
Sep 14, 2021
NATHALY MENDOZA
Beautiful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“In love with my new Sofa! Very comfortable”
Aug 26, 2021
DAVID FACTOR
Nice sofa but poor mattress/bed
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The sofa is nice but the mattress is very thin and most adults would not be comfortable for extended use. Good for use by kids. Should have a better mattress.”
Feb 22, 2021
MARWIN SAMONTE
Best buy ever!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I really love the functionality and the overall look. The sofa bed is very easy to set up. At first i was afraid that the 5 inch foam mattress wasnt going to be comfy enough but its just right thickness. My wife is in love with the oversized swivel chair, its big and bulky but small enough to fit in smaller sized living rooms like mine.”
Jun 09, 2020
MARGARET SANCHEZ
Soletren Queen Sleeper
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this sofa ! It’s a beautiful color and I’m so glad I bought it. I found I didn’t like the appearance of most sofa sleepers but this one is beautiful and it’s a queen size bed!”
May 25, 2020
LISA CRONENWETT
Not as happy as I wanted
⭐ ⭐ ☆ ☆ ☆ (2/5)
“We didn’t get to see a floor model
Got it because the first one we ordered
The delivery people could get it to the 4th floor
So had to go with something smaller but still with a queen pull out .
It’s quite hard and it’s made quite cheap
Keeping for now till we actually find something
A little more better made and comfy
Sales people were great ! Tho and still like Ashley!!!! Furniture”
Mar 11, 2020
Virginia Moreland
Nice sofa, but mattress if VERY short!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The sofa is lovely, and we are very happy with it. The color is perfect and it's comfy to sit on. The only drawback is that the bed is not a standard queen size, which should be 60x80 inches. Now that I read the details more closely, it SAYS it should be 60x72 inches. But I'm only 5'1, and when I laid down on the pull-out bed, my head was at the top and my heels were nearly touching the bottom. Anyone taller than about 5'4" will have their feet hanging off the end of the bed. It will be great for kids, I guess. The sofa is certainly large enough to include a full-size standard queen, so I don't understand why it's so short.”
Feb 26, 2020
Madeline Boggess
Would recommend
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! I have a smaller apartment & it fits perfect. Not too big but still comfortable for a couple people.”
Nov 26, 2019
MICHELLE LANE
Soft and comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this set! I’m glad I got the ottoman with it.”
Nov 08, 2019
XIOMARA LOPEZ
Great sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I loved it so much. It is a lot bigger with the sofa bed then just the regular sofa but it looks so nice and the fabric is so soft”
Oct 21, 2019
DAVID QUINTERO
Perfect (for us)
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks very “Grand” and most comfortable couch we’ve owned”
Sep 10, 2019
SANDRA FALLON
Is beautiful but over takes my room
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It is much larger then I expected. In the showroom it measures the size I was looking for. When I got it, it was so much bigger then I remember. It also is much more firm then the showroom model.”
Aug 26, 2019
ASIEH GHAMARTALE
The best
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice and comfortable”
Jul 07, 2019
IRIS FONSECA
5 stars
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and comfy”
Apr 24, 2025
KELLI BADER
Bad news
⭐ ☆ ☆ ☆ ☆ (1/5)
“The sofa is nice as is the oversized chair. The ottoman arrived without feet. Called for the items to be shipped and was told it would take 7-14 days. I received one instead of four. Called again and now have to wait another 7-14 days for delivery. Long hold times with many apologies but the results are still the same. I won’t be shopping at Ashley’s again”
May 13, 2025
ANDREA ADAMS
Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 19, 2025
JANINE OVANDO
DONT BUY ANYTHING ONLINE GO TO THE STORE SAVE YOUR SELF A HEADACHE
⭐ ☆ ☆ ☆ ☆ (1/5)
“never buy anything online you only have 72 hrs to return and costumer service to return its horrible to pick up its horrible to make it work to your rescheduled”
May 20, 2025
Barb Poff
Worst Piece of Furniture
⭐ ☆ ☆ ☆ ☆ (1/5)
“This is the worst piece of furniture I have ever purchased. I noticed the when you sit on the sofa it leans forward so we turned it over and learned that the leg was bent and the back was higher on one side only to find out at delivery they cracked the boards. I went back to the store and told them about the situation and was informed I signed for it so I cannot return they will send a guy out to fix it. I informed the store how was I to know that the boards were cracked when you would have to turn it over and look on the inside to see the board. First of all the sofa was way to heavy to lift. Insisted I was not happy with the sofa and this is where the problem began. I learned this store is corporate owned and run. Any other store would taken it back with a restock fee which I was willing to pay. I even asked for instore exchange basically told me i am stuck with the sofa. I am not happy with my experience with this store or ashley and I will pay more with lazy boy to back their product. The problem was never resolved with the leaning forward. Never once got a call from the Manager to resolve the problem. I do not recommend this store”
May 26, 2025
CHLOE XIE
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The sofa emits a strong manufacturing odor (VOC), which is quite unpleasant.”
May 27, 2025
PAUL JOHNSON
Terrible
⭐ ⭐ ☆ ☆ ☆ (2/5)
“It’s not soft at all. And the pull out has two bars that just knife into your back when you lay down on the mattress. Terrible design. Should have just went with no sleeper. That’s my fault tho for just ordering without coming to check it out first. That’s why I went up to 2 stars. But terrible quality for the price.”
Jul 03, 2025
Carmen Carmen
Wonderful sleeper sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I recently purchased the Soletrin Sleeper sofa and was in desperate straights. It was available at the store and my agent, Sherri Noel, actually was able to get it delivered to my home quickly. The comfort is outstanding, both in the seating and in the sleeping. I strongly recommend Sherri Noel in the Springfield, Illinois store for your furniture needs.”
Jul 25, 2025
LESLIE BARTON
Comfort and Style
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The couch is very comfortable, not too soft and not too firm. I have been told that the pullout sleeper is comfortable as well. I am very happy with this purchase and highly recommended it.”
Sep 28, 2025
DAVID GILBERT
Torn corner
⭐ ☆ ☆ ☆ ☆ (1/5)
“Not happy torn”
Oct 26, 2025
DORIS VARGAS
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 13, 2025