Customer Reviews (58)
MICHAEL LEWIS
Who Know's
⭐ ☆ ☆ ☆ ☆ (1/5)
“Who know’s I have not received it yet.”
Mar 17, 2025
PENNY LANHAM
Lovely piece!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Love ottoman, but came without legs. Will have to call Ashley”
Nov 30, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
LORRIE CHADD
Chair and a half
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it, very good quality and very comfortable”
Nov 20, 2024
Ed Hadassah Kong
“We're so glad to hear that you're loving the chair and a half, and that it's both comfortable and of great quality, Lorrie!”
DAVID TURLINGTON
Love this Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wonderful piece of furniture. Also got the oversized chair to go with it. Both are very well made and the upholstery flles great!”
Oct 30, 2024
Ace Bocanegra
“Hi, David! Thank you for your wonderful feedback! We're thrilled to hear that you love both the furniture piece and the oversized chair, and that you find them well-made with great upholstery. Enjoy your beautiful new setup!”
ROBERTA DELUCA
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Amazing material and light color white and grey”
Oct 24, 2024
Ace Bocanegra
“Hello, Roberta! Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MARK WAGNER
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Had to cover so puppy wouldn't chew this one like she did the last one.”
Sep 28, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
WILLIAM FRENCH
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looked exactly as in the picture… Good quality… I made the right decision”
Sep 19, 2024
Mikee Singco
“Thank you for your feedback! We're thrilled to hear that the ottoman looks exactly as pictured and that you're happy with the quality. It’s fantastic to know you feel you made the right decision! We look forward to welcoming you back for your future furniture needs, William!”
NICOLLE SIMONETTO
Soletren Oversized Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It's perfect size and the delivery was great!”
Aug 25, 2024
Ian Frederick Flores
“Thank you so much for taking the time to leave a 5-star review for the Soletren Oversized Ottoman! We're thrilled to hear that you're enjoying it. Thanks again for choosing Ashley!”
JOHN SMITH
UNbelievable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ordered on a Saturday and came the next day on Sunday. Packaged super well.”
Jul 25, 2024
Paolo Martin Bermillo
“Thank you so much for your glowing review of the Soletren Oversized Ottoman! We’re thrilled to hear that your order arrived so swiftly and in such excellent condition. We take great pride in ensuring our products are well-packaged and delivered promptly. Thank you for being a valued Ashley customer and for sharing your wonderful experience with us. We look forward to delighting you with our service again in the future!”
GRACE THOMPSON
Very happy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Just Beautiful and so comfortable!”
Jul 10, 2023
Katie Hand
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
MICHAEL FREI
Just what I wanted!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It looks great! 👍”
Jul 09, 2023
Katie Hand
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
MICHAEL SMITH
Not Pleased
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Received a few days late on top already being delivered 3 weeks after receiving the sofa and chair. The ottoman was wet, cushion attached crooked, seams 3-4 inches off , staples came out of bottom fabric where the zipper is located, fabric darker than the chair and sofa !”
Jul 08, 2023
Ju Allen
“Thank you for your feedback. Please donate the ottoman and send an email with the donation slip attached to ReviewFeedback@Ashleyfurniture.com with "Attention- Julie" in the subject line, so a replacement can be shipped. Please include the account information in the body. Thank you ”
MAILE KINSELLA
Love this ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The ottoman matches my sofa, and it is very comfortable and attractive”
Jun 06, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
MANASI GAIKWAD
Really nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Best ottoman
Lovely color”
May 08, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
LESLIE REYES
The best!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is perfect! I ordered it with the oversize chair and it’s everything I’ve been wanting. Can’t wait to get the oversize chair! Other than I love all my things!”
Mar 19, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
ESSENCE RUSS
Great quality-wish it opened!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s great. I thought it would open, so I was disappointed when that wasn’t the case.”
Feb 18, 2023
Julie Allen
“Thank you for your feedback. However, this Ottoman doesn't have the additional storage like others do. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
LAURA STANSBURY
Fabulous Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautifully comfortable oversized ottoman. The only way it could be better is if it opened for storage. Love it.”
Feb 05, 2023
Martin Martin
Solid ottoman!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“High quality item. Solid cushion built to last a long time. Fabric is heavyweight but soft.”
Jan 28, 2023
JACQUELINE MCMURREY
A LITTLE LOPSIDED
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I love how it looks, but one side of the top of the ottoman has already scooted over and is hanging off the bottom part.”
Jan 10, 2023
DONNA WELLS
Stone ottoman
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I could only give a 3 star because when you sit on it (or prop feet) It leaves an indentation (embarrassing). It does flatten out eventually.
The color is nice.
And, this ottoman would be Awesome if it had storage!”
Nov 14, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
LARRY DUVAL
Usedmorm poor quality
⭐ ⭐ ☆ ☆ ☆ (2/5)
“This ottoman looks amazing online but the one I received seems like it was used since the stuffing/cushion is sagging on one side. Not very happy and will be contacting Ashley. Had this furniture for 11 days and it appears as though I’ve had it for years”
Oct 31, 2022
Julie Allen
“Thank you for your feedback. Please check your spam, folder for an email update. Thank you, Corporate Customer Care, Review Team ”
MEAGHAN LAMM
Great companion to the Soletren chair
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I bought this with the matching chair and I think my only complaint is I wish it was a tiny bit shorter than the chair. Super soft and comfy and light enough to move around. Makes for a superior napping experience.”
Oct 12, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Corporate Customer Care, Review Team ”
Pam Newville
Beautiful set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice set highly recommend”
Aug 23, 2022
JEANETTE TOURVILLE
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s the perfect piece to round out the furniture set!”
Jun 06, 2022
MICHAEL TRADER
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great size and goes with my couch so well.”
Jun 03, 2022
Sachin Singh
“Thank you for your review and if you have any questions please reach out to us at ReviewFeedback@ashleyfurniture.com”
KELLY KELLY
Happy but a little disappointed
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s great except it had a black mark on the corner front and when I called they told me they would send someone to fix it. But the appointment isn’t until the end of June, so I’m not happy about that.”
May 29, 2022
Julie Allen
“Hello Kelly, We appreciate your feedback, Thank you, Social Customer care ”
MIA LANDRY
Great big ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good solid comfortable sofa and giant ottoman are a good starter set for a hood price”
May 26, 2022
HARMONY MONTOYA
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it. It's exactly as described.”
May 14, 2022
Nitin Sharma
“ Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com. ”
RAYMOND CAMPA
Appears to be good
⭐ ☆ ☆ ☆ ☆ (1/5)
“Seems nice and hope whoever received enjoys. Unfortunately it was shipped to wrong address even after hours of communication with customer service.”
May 10, 2022
Sachin Singh
“Thank you for your review. We see that a customer service representative has already been assisting you. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com.”
JOSEPH PRIEST
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Fits perfectly with what we purchased it for. Comfortable, stylish, just the right size.”
Apr 25, 2022
Samantha King
“Thanks so much for sharing your experience with us.”
LAURA RUTHERFORD
Fantastic ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the size and color”
Apr 24, 2022
Samantha King
“Thank you, I really appreciate you taking the time to express that.”
BROOKE JAMES
Great ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This ottoman is nice and firm. Great for the price and very soft. Quality is very nice and materials feel durable. Love how oversized it is.”
Apr 18, 2022
CELESTE FIGUEROA
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It complete the room! I have the matching love seat for reference.”
Apr 17, 2022
ANGELA BATES
Ok
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I think I like it, but it hasn’t been very useful sitting the corner for the past week while the rest of the furniture I ordered has been delayed. Hopefully the chair that goes with it will show up someday.”
Apr 15, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
SHARON FALZGRAF
Large
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this! Waiting for chair. Color goes with any decor.”
Apr 05, 2022
SUZANNE FISHER
Delighted
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought a couch, chair & 1/2, and ottoman. I could not be happier about the way it worked in my Living Room. I have received so many compliments about the style and comfort. I only wish it hadn't taken 5 months for it to arrive.”
Mar 22, 2022
RENEE DEX
Soletren Oversized Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ottoman is great - Love the material but it just does not fit in the space - "Oversized" should have been my hint...
I submitted an email & pic to customercare@ashleyfurniture.com to start the return process last Friday but have not heard back yet.”
Mar 21, 2022
ANGELA BJERRE
Love my new furniture!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is the perfect size for my living room. I love it!”
Mar 15, 2022
ARIN BURRELLDURU
Love this Ottoman!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Initially, when the Ottoman arrived and I paired it with the couch, there was a noticeable height difference between the couch and ottoman - I learned to accept it. Fast forward 3 month later, while rearranging furniture, I found the legs of the ottoman zipped inside. The ottoman and couch are now the same height, and I've fallen even more in love.”
Jan 22, 2022
KEVIN RODRIGUEZ
We love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It makes the couch area so functional. Can be used as a sectional or in the middle to have both people rest the legs. It can also be used as a coffee table!”
Jan 17, 2022
KARA WILKINSON
Comfy. Completes the set
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Goes great with our chair and completes our set. Comfortable and is a great color.”
Sep 28, 2021
BRITTNEY THOMPSON
Happy purchase!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it!! It matches with our couch perfectly and is a great size.”
Aug 26, 2021
Justin Crosby
The filling in it is borderline dealbreaking
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Honestly I would love this ottoman and took two stars off because instead of using the material they filled the soletren sofa with they went with a far cheaper stiffer filling”
Jun 15, 2021
MARISSA ARCURI
Beautiful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is amazing! Looks great with the soletren oversized chair and sofa”
Jun 08, 2021
JENNIFER LOYD
Plastic sound
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Has plastic sound under the fabric when using.”
Feb 11, 2021
ERIK RICHARDSON
Received without legs/feet!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Ottoman is comfortable and stylish but was shipped without the legs/feet. Therefore we still need the legs/feet.”
May 20, 2020
AMANDA HOLMES
Love this ottoman!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The perfect addition to the Soletren sofa!”
May 13, 2020
BONNIE HUSSEY
Love, love, love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This ottoman is BEAUTIFUL and so soft and comfy. It is quite the compliment to the matching love seat and two swivel chairs in the stone color. The fabric on this product is absolutely delicious to the eye and the body !!!”
Mar 12, 2020
WENDY IHRIG
HAPPY CUSTOMER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“would not of luved the oversized chair without the ottoman. LUV IT. Color is hard to keep clean so I keep a throw on it. But over all I am happy with it.”
Oct 28, 2019
KARI HINESLY
Love IT
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!! Perfect hight for feet, to snuggle up”
Jun 18, 2019
TAYLOR WILSON
Best ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Perfect size and love the material!”
Mar 31, 2025
Mikee Singco
“We appreciate your feedback, Taylor! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
JENNIFER WEASE
Total Incompetentance
⭐ ☆ ☆ ☆ ☆ (1/5)
“Haven't seen the ottoman yet because you delivered it when I wasn't home although I called 3 different customer service reps and they mov d the delivery date. Total for incompetentance.”
May 24, 2025
TERI EDWARDS
Doesn’t look like picture
⭐ ☆ ☆ ☆ ☆ (1/5)
“This looks darker on the website. Pitfall of not seeing it in person. The ottoman came over a month before the couch is supposed to be delivered so we actually canceled the couch. I did not like it at all in person. It looks more white in person. The pics just don’t actually match the actual color. The ottoman seems sturdy but we will be returning.”
Jun 05, 2025
SHARON CASON
Great purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lovely ottoman, quite large and versatile to use with Soletren swivel chair or in front of couch.”
Jul 05, 2025
SEAN NIXON
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Jul 14, 2025
PAMELA CULLEN
Horrible Customer Service!!!
⭐ ☆ ☆ ☆ ☆ (1/5)
“Extremely Disappointed! Very small hole on ottoman. Customer service said I had to keep it and they would compensate me with 10%
They’re ignoring my messages.”
Dec 04, 2025
CHRISTINE TAYLOR
Amazing
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice”
Nov 24, 2025
CARRIE ANN RODRIGUEZ
Love my Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love it and was super easy ordering online with free shipping…”
Sep 05, 2025