Customer Reviews (4)
KRISTEN ARNOLD
Poor
⭐ ☆ ☆ ☆ ☆ (1/5)
“I actually hate this couch and tried to return it on day 10 and was told I couldn’t because I was out of the 3 day window.”
Jul 01, 2025
SYDNEY FENN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Aug 14, 2025
MERYL POGATCHNIK
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Sep 29, 2025
KRISTA STAHLY
Horrible customer service and product
⭐ ☆ ☆ ☆ ☆ (1/5)
“Horrible. It all started when I went to the store, nobody would help me except when I
Had to find someone to let them know I was interested in a couch. By God, the sales associate was not going to lose a sale he didn’t deserve in the first place and gave me his cell phone number, personal email, etc. so that I make sure he gets credit for the purchase. I ended up buying it online because I was so frustrated. The couch was delivered and the cushions were hard as rocks. I went back to the store an hour after it was delivered to see if I could return it. They said ‘sorry we can’t help you since you bought it online. You’re going to have to call a one 800 number’ and he walked away. I called the one 800 number and phone agent said because I paid premium delivery, I couldn’t return it. I will never buy from Ashley again. Worst customer service. The only bright spot is the nice delivery men who delivered the couch. Now I have this horrible couch at home. Terrible ALL around”
Dec 05, 2025