Customer Reviews (21)
Colleen Giarrusso
Unhappy
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I loved the item but mine sank in the middle. I reached out to customer service and even though I paid for the protection they won't do anything for me. So sad. Now I am searching for a new ottoman from somewhere else.”
May 04, 2025
KIRRENA GALLAGHER
It’s an ottoman
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s an ottoman”
May 25, 2024
Paolo Martin Bermillo
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
VALERIE LEFTWOOD
Very pleased with the Baceno Ottoman!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Extremely pleased with this ottoman…purchased this sectional several years ago and I don’t recall the ottoman being available. So glad I discovered it recently! Pleased with the price and couldn’t believe the delivery was in 2 days!!”
Feb 21, 2024
Jason Davis
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
CRYSTAL CURRINGTON
Very nice, large ottoman.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice! Be aware the legs are kind of a cheap plastic, but it doesnt pull from the function or nice look of the ottoman. You will need a drill, not a screwdriver, because there are no predrilled holes.
Its big, cozy looking, pretty and works great as a replacement for a coffee table!”
Dec 16, 2023
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MELISSA PRIESTER
Stylish and Modern
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my ottoman/coffee table”
Jan 24, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KELLY ONEIL
Baceno Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great color, perfect size”
Dec 30, 2022
Nitin Sharma
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
LACEY FELIX
It’s just okay
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I wish it was a little slimmer so we could walk around it. The fabric on this ottoman and couch is THE worst. We haven’t even had them a year and it’s piling and lost shape. I wish we would have picked something else entirely.”
Dec 13, 2022
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team”
STEPHANIE SANCHEZ
Lovely
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Color me a beautiful”
Nov 12, 2022
BREEANNE KRAFT
Looks can be deceiving
⭐ ☆ ☆ ☆ ☆ (1/5)
“You can feel every spring and piece of wood in this ottoman as well as the sectional. Super disappointing.”
Sep 03, 2022
Manish Giri
“Hello Breeanne Thank you for sharing your review with us. We request you please refer to your email inbox or spam for an email from Ashley. Thank you, Social customer care, Review team”
SHARRON GIBSON
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Really nice!”
Feb 08, 2022
Julie Allen
“Thank you for your feedback on your Ottoman and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
DANA CLARK
Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice , love the color. Very comfy”
Dec 12, 2021
ISAIAH MILLER
Not worth more than $200
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Nice enough for the price. I like the color and size. Not sure how it will hold up over time as the fabric looks like it will fray and the padding is a little lumpy.”
Nov 15, 2021
JONATHAN TAYLOR
Great style & very comfortable.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great style & very comfortable.
It is huge, I bought a chair to match.”
Nov 06, 2021
CALVIN SCOTT
Ottoman and couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great!”
Mar 10, 2021
MATTHEW MCLEAN
Perfect and necessary companion
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“A perfect companion to the Baceno sofa. Highly suggested for additional spillover room so you aren't hanging over the edge, particularly for couples. The ottoman height matches with the regular seating. It's noticeably firmer, which offers stability to use as a base for a tray of food or drink. Originally ordered my Baceno sectional without it and quickly the ottoman is essential.”
Feb 03, 2021
GEORGIA SALUZZI
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I ordered this piece on line .Was delivered earlier than expected.I have the sectional in the same color and style,fits and looks great .I can enjoy putting my feet up or eat a snack on it , I purchased a ottoman tray for the top.”
Jan 18, 2021
SCOTT ARNETT
Baceno Oversized Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Took a long time to receive it but once we got it we like it. Goes perfect with the sectional of the same color and material and looks great.”
Dec 21, 2020
SANDY BRANTLEY
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It looks exactly like the photo, the color is spot on. I'm very happy with the quality of it as well. Definitely recommend this item.”
Oct 07, 2020
AQUINTA HARDEN
The Perfect Ottoman
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The Baceno ottoman is firm and just the right size. It fits perfectly in our living room. The sides are rounded so that we don’t risk hurting ourselves. The base is very sturdy.”
Apr 06, 2020
Anne Erola
Great!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice ottoman! It matches my Baceno sectional from Ashley Home! Great service!”
Jan 22, 2020
CHRISTINA AYALA
Enjoying
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it goes well with the couches!”
Nov 13, 2019