Customer Reviews (85)
NOELLE BARTO
Cushions bad design, slide forward.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“constantly slide forward needing tCushionso be pushed back into place. The sectional is beautiful & comfortable but under the cushions is silky & top they sit on has no grip constantly readjusting when someone gets up.”
Jan 25, 2025
Maria Labay
“Thank you for your review. Our records show a customer experience representative has taken care of your concern for you. If you need any further assistance or have additional feedback, feel free to email solutions@ashleyfurniture.com with the sales order number as subject line. We're here to help. Thank you for choosing Ashley!”
TYLER BRADFORD
Great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great quality and it was delivered on time and set up in less than 10 minutes”
Sep 16, 2024
Mikee Singco
“We appreciate your feedback, Tyler! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
KYLIE RAVIA
Comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it comfortable”
Feb 07, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Katie Hand
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
KONSTANCE MARSKEY
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent
You need a big room for this couch”
Nov 25, 2023
Ju Allen
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
REMINGTON MCCLURE
Best furniture purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The quality of the couch is amazing. I was skeptical purchasing something I couldn’t try out, but it worked out great”
Jul 16, 2023
Ju Allen
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
JENNIFER EARLEY
Satisfied
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Super fast delivery. Love the color of the sectional and firmness of the cushions. Wish the seats were a little deeper. Happy with my purchase!”
May 26, 2023
Prabhjot Prabhjot
“ Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
ALYSIA QUINONES
Ballinasloe sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So comfortable! Love it!”
May 22, 2023
Anjali Parmar
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team. ”
CAROL PARKS
Smoke left facing chaise
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it it’s so comfortable !”
Apr 21, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
LORRIE FREITAG
Loving my new sofa with chaise.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I was worried it might feel too large for my small living room, but it fits perfectly, creating a great space for movie nights! I thought I’d miss having the sofa with recliners built in but this sofa is so comfortable I haven’t missed the old set at all. It’s a beautiful charcoal grey and the pillows match well and in shades of grey to black.”
Apr 12, 2023
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393. ”
JANICE GLASGOW
It’s great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it!!! It’s so comfortable, I would definitely recommend this couch to anyone.”
Mar 29, 2023
Manish Giri
“Thank you for sharing your positive feedback with us. We are glad that you are happy with this product. Please let us know if you need any further assistance at 800-240-3440. Thank You, Review Team”
TIFFANY PINHO
👍🏿
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Only had this a few months but i love it looks beautiful great size and its comfy.”
Mar 09, 2023
ALMARY SUAREZ
Beautiful and comfortable sectional !
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I absolutely adore this sectional !!! It is very comfortable and looks amazing in my living room. I love that the color is not so dark and not too light either.”
Feb 25, 2023
JENNIFER MILLER
Makes our little space look bigger!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very comfortable! Perfect size for our place and when we have guests.”
Feb 19, 2023
JULIE PADILLA
Neither like nor dislike.
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The sofa is beautiful and was not too difficult to assemble on our own, however, the seat width/depth is much more shallow/narrow than what was anticipated by the measurements. The back cushions overpower the seat cushions. If you're looking for something that you'll melt into, comfortably this isn't the sofa. If you're looking for something that is eye-catching and looks nice-great presentation, then this is your sectional. Five stars for looks, 3 stars for comfort, and that's being generous.”
Feb 17, 2023
Julie Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
EMILY BARKER
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great couch and a great price. Firm but comfortable.”
Feb 14, 2023
SUSAN STEVENS
fantastic
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“love it , very comfy, everyone at ashley was wonderful to work with!”
Dec 01, 2022
SARA MOZINGO
Stiff-ish but comfy & dog approved
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Stiffer than it was in store but probably means it won't sag. And still v comf”
Nov 03, 2022
ASHLEY BURKE
Couch
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Like the look of the couch just don’t like how the couch cushions are constantly falling out”
Oct 06, 2022
JENNIFER SEWELL
Sectional review
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It is a very comfortable sofa, just disappointed that the fabric already has 2 spots where it snagged.”
Jul 07, 2022
MELANIE MCCORMICK
Awesome couch!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome couch!! So comfy and loved by all the guests that I host at my house. I’m so glad I got this couch!”
Jun 30, 2022
MATTHEW MANSELL
Good buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome, Control specialist I find asleep on this more than once. Fifth grade and over living room and awesome to enjoy watching TV on”
Jun 05, 2022
Traciann Lewis
“Thank you for your feedback on your sofa sectional and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
THOMAS SIRIAS
Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love everything about the couch! Super comfortable, it fits perfectly in my homw and the material is soft”
May 15, 2022
PATRICIA HOLMAN
Great couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Exactly what I was looking for. Sturdy, not to soft and comfy.”
Apr 23, 2022
ORRIN WHITE
Great!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love it so far! Has so much room and is extremely comfortable to nap on!”
Apr 19, 2022
CAROL HILL
Love it! ♥️
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great buy! I love it! I wanted black but this works! If they make a black one in the future I’d buy it too!”
Apr 09, 2022
JOANA MEJIA
Great/big couches
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Waiting for repair guy to fix what we believe was the delivery drivers fault.
It is an amazing couch but wish the movers would have handled the item with care”
Apr 04, 2022
Prabhjot Prabhjot
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
CHARLENE HUDNALL
Beautiful spacious sectional!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful and spacious sectional. The sectional is very comfortable and the chaise is my favorite!”
Apr 03, 2022
ONDRAYA WELLS
Awesome couch if you like firm yet soft and comfy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s very soft and I like my couches comfy but a lil stiff I don’t like to sink into my couches”
Mar 12, 2022
ASEEM EVANS
Cushion spacing
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Good price and comfy. My chase cushion doesn’t seem to fit properly. There’s a obvious space between the cushion and armrest.”
Mar 07, 2022
SHEALEEN KENNEDY
Sectional couch
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Not very comfortable. Cushions feel really weak and are losing shape after only 2 weeks. Not a good color. Wish there were more options. Otherwise size and overall shape is good so 2 stars for that.”
Mar 05, 2022
ERIKA HINDES HUCKABY
Great sofa for the price
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Fits great in our new house. Comfortable, already had several guests who slept on it and said it was good. I didn’t care for the throw pillows, purchases throw pillow covers that fit right over them. I love that our whole family can sit together.”
Feb 27, 2022
DIANA MILLER
Nice couch!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s great!!”
Feb 20, 2022
SARAH RICE
Lovely and comfy!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Couch is beautiful and super comfortable. It looks great in our space and we're extremely happy with it!!”
Feb 05, 2022
NICOLE ANAYA
Love this couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this couch, it is everything. I hate cushions where you just sink into it, it’s hard on the neck and back. This couch however is nice and firm yet still comfy! I love the look of it and it fills out our living room. (I got the sectional ottoman and chaise with it )”
Feb 02, 2022
VICKIE ORSO
Roomy and Comfy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I love my new sofa! It is beautiful and very comfy.”
Dec 12, 2021
CAROL WILCOSKY
Loving it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So comfortable fits great loves great 👍🏼”
Nov 12, 2021
Stephanie V
“Thank you for your feedback on your sofa and we are glad you like it! I would also like to thank you for being an Ashley Furniture Customer.”
BROOK MURCRAY
Wonderful purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great couch. Looks sharp and is so comfortable.”
Oct 14, 2021
Stephanie V
“Thank you for your feedback on your sofa. We are glad you like it! I would also like to thank you for being an Ashley Furniture customer.”
SATURNINO GARCIA
I am very disappointed in this product as it seems like its 20 years old because its creaky
⭐ ☆ ☆ ☆ ☆ (1/5)
“Its to creaky like if it had 20 years I am very disappointed”
Sep 18, 2021
KAREN SARDONE
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So easy to fall asleep on. Super cozy and love that my dogs fur doesn’t stick to the fabric. Super great value for the money and definitely recommend getting the ottoman to go with!”
Jun 16, 2021
Kevin Hansraj
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
NATALIE BREEN
Fantastic!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It's fantastic. Perfect amount of squish. Not to stiff of pillows but not to soft that you can't get up.”
Jun 16, 2021
Kevin Hansraj
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
OLIVIA CUTLER
Decent for the price
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Everything about this couch is great. My only worry is that it won’t hold up over the years. My husband and I purchased this couch back in Jan of 2021, received it mid March and have sat on it every night since we received it, I am beginning to notice a bit of slouching in the cushions ALREADY it’s only in one spot but it still worries me, however for the price this couch is a great option if you don’t have thousands to spend.”
Apr 20, 2021
ANGELA DONOVAN
Sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I couldn't be happier with my purchase.”
Mar 30, 2021
CORRIE EHRBRIGHT
5 stars
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great couch. Worth the very long wait.”
Mar 22, 2021
STACEY EVANS
Happy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Well built. I would buy this brand again.”
Mar 05, 2021
ERVIN AGUILAR
Would recommened and buy again
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Good price, great couch. Friendly service. And easy delivery”
Feb 23, 2021
JACQUELINE RUBALCAVA
Loved them!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Super comfy!”
Feb 22, 2021
ALEXA SANCHEZ
Most Comfortable Couch Ever!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This must be of the most comfortable couches I've ever sat on, and my husband constantly falls asleep on it with how comfortable this couch is. It has so much room for plenty of friends and family to relax, and is super easy to clean. We have a cat, and you can't see any trace of him because the material is so easy to maintain and does not show any blemishes easily.”
Feb 12, 2021
JAMIE LESTER
Love the color
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I really like the color and texture. I am very happy with my new couch!!”
Dec 22, 2020
LUCAS NEWTON
Love the couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Super comfy”
Sep 20, 2020
KATHERINE TANGATAILOA
Great family sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great family couch. Very comfortable and still firm”
Sep 07, 2020
KELLY LOGAN
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love everything about this couch! It’s extremely comfortable and seems like it will keep its shape for a long time”
Sep 06, 2020
AYANNA NOBLE
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable. Perfect size for”
Jul 02, 2020
ARIKA HOWELL
Best Sectional Yet
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The best sectional we have owned so far, hands down. The texture of the fabric is incredibly soft, the couch itself is so comfortable to sit on, and the color is the perfect shade of gray - kind of a gunmetal. We are a busy house with two boys and two big dogs and this couch is perfect for it! We did find a small rip in the sofa portion but Ashley customer care has been amazing about getting someone out to fix it. If you’re debating getting this I highly recommend!”
Jul 02, 2020
ANA FRANCO
BEAUTIFUL COMFY SECTIONAL .
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“super comfy sectional and its beautiful, my whole family loves it got tons of compliments. I have had it for a month, ill update my rating in a year see how it holds up but so far so good .”
Jun 29, 2020
XIOMARRA SANCHEZ
Online Purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We ordered this couch online after looking for several months in several stores. I was nervous since this is a big purchase to buy unseen. But I read the reviews and after careful consideration we decided to buy. You will NOT be disappointed. It was exactly what was pictured and better than we expected. We have had it for 2 weeks and we love them.”
Jun 27, 2020
CAROL VARADY
Love it! I
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfy couches, large enough for my big family.”
Jun 24, 2020
KRISTEN MACKENZIE
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the size and comfort of this couch!”
Jun 08, 2020
Amber Pickrahn
Couch
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It looks good but not as comfortable as I expected”
Jun 01, 2020
JANICE DEVASURE
I would recommend this sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! Fits perfectly in my room and comfortable cushions”
May 29, 2020
BERENICE ORTEGA
Will definitely recommend buying them
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Loved it good quality sofas just as described on picture 😊”
May 28, 2020
ANNA BARTNICKA
Great large sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great sectional for your money. Don’t worry about other reviews about plastic legs. No one checks them and if you want wood you can purchase at home depot and add them. No problem. The fabric is soft yet durable. The pillows are a nice touch and have a zipper to wash if needed. It’s a good size sectional so make sure you measure. It fits perfectly in our large living room and all 5 of us fit on it comfortably with space for guests. The arm rests are large and could have benefited from a bit more padding on the corners to make them comfortable to lean on while sitting. A pillow solves that issue. For the money and quality it’s a steal!”
May 27, 2020
CEDRIC RICHARDSON
Perfect Family Sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We were in dire need of an upgrade and after looking for months we settled on the Ballinasloe. It was the best decision we could have made. Not only did it have the perfect size but it also is very soft and comfortable.”
May 25, 2020
TIMOTHY BARNETT
Great sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very happy with this sectional.”
May 20, 2020
RENEE COUCH
Great sectional for the price!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I am very happy with the sectional. It looks exactly like the online pictures. For the price, the sectional looks good and is comfortable for my family of 3 plus 2 dogs.”
May 19, 2020
ZIPORA TAYAC
Love my sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I highly recommend this sectional super comfortable”
May 13, 2020
BETH LEJEUNE
Love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love our new sectional! Perfect size for our family and such an amazing price!”
May 06, 2020
JENNA TROESCH
Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great color and very comfortable!”
Apr 28, 2020
AMANDA RODRIGUEZ
Satisfied
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the couches beautiful and comfortable”
Apr 21, 2020
KATIE GUNTER
10/10!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So happy with this couch! The arm rests are large (perfect for naps) and is very durable, even with two dogs! I recommend!”
Apr 09, 2020
Michele Fletcher
Excellent sectional !!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this sectional !! Super comfortable and big enough for entire family to spread out on and relax. Fabric is very soft and sturdy, plus the charcoal grey color is very chic and classy looking against our hardwood floors and room decor. We are so happy we bought this furniture.”
Mar 15, 2020
SOMER REIN
Love it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my sectional!!!! It is firm yet comfortable. Guests are impressed with how it looks and feels in my new house.”
Mar 09, 2020
TAMMY LASSONDE
Everything (and way more) than I expected! Excexceptionally sturdy, comfortable and well made!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is perfect in every way and I love it! Also, shout out to delivery personnel Kyle and Tanner! They were pleasant, prompt, reliable, careful and efficient!”
Jan 13, 2020
Jill Pieprzak
Love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and well made!”
Dec 30, 2019
Linda Kittles
So far my dogs have not ruined it!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is very nice. Looks great!
Thank you”
Dec 09, 2019
ADOLFO LOPEZ
Great service at store very helpful in helping me choose my sofa will definitely make another purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love the sofa..but the company that dropped it off broke our elevator but over all really happy with Ashley furniture”
Nov 19, 2019
Gregory Dillard
Not love at first sight
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It wasn’t love at first sight but this sofa has grown on me. My first impression is that the grey has a hint of blue to me and it is very hard. I am hoping that we will be able to “break it in” over time as it has gotten more comfortable in the last week or so. The chase lounge cushion sounds like it is plastic when you sit on it. I feel for the price it is worth the money I paid for it.”
Nov 05, 2019
DIANA LOPEZ
Satisfied Customers over here
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this sectional very pleased with our purchase”
Aug 31, 2019
ANGLE ALEXANDER
Beautiful furniture, great prices!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my furniture, however the wait to deliver was almost 2 months!”
May 17, 2019
KACIE HOTARD
Ehhh
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Sofa has a defect, I have reached out with no response almost a week now. Other than that the sectional is comfy but I will not purchase with Ashley as they do not address factory issues in a timely manner”
Mar 12, 2025
HEIDI SAVEY
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
May 12, 2025
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
ANYE CRUTCHFIELD
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
May 26, 2025
NATALIE ALCARAZ
Worst sofas they don't last don't make the same mistake I dod
⭐ ☆ ☆ ☆ ☆ (1/5)
“Worst sofa don't buy. Only lasted 4 years just me my husband and 2 kids we both work in I have a 3 year old and newborn we're hardly home till I'm on leave and this happens don't buy anything from there they have the cheapest wood the low grades cushion it's all made with staples even the wood is stapled. The warranty is the worst service they literally don't care to help don't do itn”
May 30, 2025
TAWANA WILDER
Looks good but poor quality
⭐ ⭐ ☆ ☆ ☆ (2/5)
“The furniture arrived with a tear in it. So now I’m waiting for the repair person to come out and fix it. Also, when you sit on the furniture is easily indented. It doesn’t appear this Furniture will last very long since the cushions appear to be breaking down already.”
Jul 07, 2025
KIARA JOHNSON
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Aug 22, 2025
KERRY TAIG
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Nov 16, 2025