Customer Reviews (86)
MIRANDA LYNCH
Good couch, bad upholstery
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Its a comfy couch but the cushion covers were ripped up just from sitting on it after 3 years.”
Feb 27, 2025
MICHELLE KALAYDJIAN
Worth The Wait !!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“These couches are amazing !! They are durable , look great and are holding up to my 3 dogs . The price was extremely reasonable. They were worth the wait for sure!”
Feb 25, 2025
Paolo Martin Bermillo
“Thank you so much for your fantastic review! We're so happy to hear that your new couches are holding up great with your three dogs and that they look amazing in your space! We're glad the wait was worth it, and we're thrilled you got such great value for the price.”
MARY HOWARD
Dorsten sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love my new sofa”
Sep 30, 2024
Mikee Singco
“That’s wonderful to hear, Mary! We’re so glad you love your new sofa. We appreciate you choosing Ashley Furniture for your needs, and we look forward to serving you again in the future.”
William Gambino
Cures moderate insomnia
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I have insomnia, but for some reason, when I lay down on this couch, I am able to quickly drift off to sleep. This thing has helped save my sleep schedule, and my sanity when it comes to getting a good night of rest.”
Aug 22, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
TIFFANY CHARLES
Two Not One
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfortable and worth the money.”
Jun 09, 2023
Vikas Yadav
“Hello, Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any assistance at 866-436-3393. Thank You, Review Team.”
KRISTY OZBAT
Love
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it so much and it got delivered faster than they originally said”
May 04, 2023
Prabhjot Prabhjot
“Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
SOPHIA SLATER
Stain coach
⭐ ☆ ☆ ☆ ☆ (1/5)
“You send a Coach with Stain on it,we just took it out of the plastic, because I was busy busy .”
Apr 23, 2023
Prabhjot Prabhjot
“Thank you for the response. Please accept our sincerest apologies! Please let us know if you need any assistance at 866-436-3393/Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
TYECHIA DELONG
Happy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The sofa is amazing, I love it”
Apr 07, 2023
Manish Giri
“Hello Tyechia Thank you for sharing your review with us. Please let us know if you need any further assistance at 518-627-9610. Thank You, Review Team ”
MONICA MARCUM
great quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This whole set exceeded my expatiations.”
Mar 30, 2023
Sachin Singh
“Thank you for your feedback. Please contact customer service for further assistance at 866-436-3393. Social Customer care, Review Team”
ThatIsAll T
Beautiful sofa for the price!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Beautiful sofa! I hope it holds up well. It's firm yet comfy. The color is a little lighter in different light. Still, a great sofa for the price. I paid $539”
Feb 11, 2023
Prabhjot Prabhjot
“ Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
AMPARO HARO
Love the color!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I would recommend this product!”
Jan 31, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
SHALANA MILLS
Good color, slip sliding cushions
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Color is good! Bad thing is the cushions are constantly sliding off the couch when you get off. They don’t stay in place for anything, they’ll even start slipping when sitting on the couch. The arm rest pop when you adjust on the couch or get up line they’re made of plastic or something.”
Jan 26, 2023
Julie Allen
“Thank you for your feedback. Please check your spam, folder for an email update. Thank you, Review Team ”
ERIC MARTIN
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Terrific for relaxing.”
Nov 04, 2022
Ju Allen
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
MATT HARDEMAN
Wonderful Experience
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Couch is firm and well crafted.”
Jul 11, 2022
CHELSEA PITSIKOULIS
Poor quality, not comfortable.
⭐ ☆ ☆ ☆ ☆ (1/5)
“It already seems to be losing its firmness and we’ve had it a week. It’s squeaks when you move. The arms have a very thin cushion and then very hard material making the form. It’s really not a comfortable piece of furniture. Really disappointed in the quality of the whole piece.”
Jul 02, 2022
Nitin Sharma
“Please accept our sincerest apologies! This is not the experience we strive to provide our customers. We hope you allow us the opportunity to assist you. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the sales order number, full name, e-mail address, phone number associated with the order, and a copy of the review. Also please include any relevant photos of the item and at least one photo of the serial number. ”
DAN BUECHNER
Great sofa, but...
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“...the smell of very strong chemicals are still very noticeable.I have had the couch for well over three weeks and still burns the eyes. Other than sitting on hazmat, it's super comfy.”
Jun 24, 2022
Traciann Lewis
“Thank you for your feedback regarding your sofa we appreciate the time you have taken to let us know about the sofa. We are pleased to hear that it is up to standards and meets your needs. We do apologize for the issues that you are having and would like to make this right. Please reach out to us with a copy of your review and your sales order number to reviewfeedback@ashleyfurniture.com and we will be more than happy to make this right.”
VANESSA JONES
Uncomfortable, too firm, no give
⭐ ☆ ☆ ☆ ☆ (1/5)
“I purchased this and the oversized chair. Uncomfortable & too firm, no give. It felt like I was sitting on a card board box. I returned both with no hassle.”
Jun 01, 2022
CASSANDRA MCMILLEN
….
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The oversized chair is a complete win. The couch, is a different feel- not quite as cozy and comfortable as the chair.”
May 29, 2022
MARY JO GRISS
Happy with Purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sofa is very comfortable. Looks great in my living room.”
Apr 05, 2022
HON MAC
excellent sofa and loveseat for the price
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“excellent for the price. I have family and no pets. I love this sofa. good price. excellent quality. I would buy it again.”
Apr 05, 2022
JILLIAN HENLE
Comfy couch for a good price
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Soft material, firm cushions, family of 4 fits well.”
Apr 02, 2022
DIANE HILLIER
Awesome sofa - so far
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So far I love it. I’ve only had for a few weeks, so we’ll have to see how it holds up. Especially to my two dogs😊”
Mar 28, 2022
EDNA HERNANDEZ
Great sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great! Love the sofa!”
Mar 13, 2022
SHANNON LLOYD
Very comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and affordable! We love them so far! We just ordered some for downstairs!”
Jan 31, 2022
MANDY LAMBERT
Great sofa and loveseat!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my new sofa and love seat. It is large and sturdy. Very supportive. We are tall people and this furniture is great for us. The pillows are super plush too. This set is well made. I anticipate it lasting many years.”
Jan 30, 2022
CHERYL PEARSONWAINRIGHT
My new sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely Love it!!!!!!!”
Jan 28, 2022
GARY LODATO
Nice
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Comfortable. Nice fabric. Great size. Legs are not the best design and not easy to put on. Ended up leaving them off for now.”
Jan 06, 2022
MICAELA SPARROW
Great couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable. Exactly as pictured.”
Jan 02, 2022
BECKIE LATTY
Noisy!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The pieces look great and I love the colors and design. However, it is creaky and noisy when you sit on it! I hope it holds up!”
Nov 25, 2021
LASHELDA SCOTT
Great bye
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this sofa it was exactly what I expected when most definitely buy again when that time comes”
Nov 14, 2021
Stephanie V
“Thank you for your feedback on your sofa and we are glad you like it! I would also like to thank you for being an Ashley Furniture Customer.”
ROBERT MATTINGLY
Beautiful Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I just love this sofa. Its long & big enough for my big family. Its comfortable & I love the material its made out of. We will enjoy it for years to come.”
Oct 26, 2021
EDWARD REKALSKE
I love this Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this Sofa & Love seat combo. Nice material, comfortable & size”
Oct 16, 2021
TARA PELLETIER
Great for the value
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfy. Excellent back support while being soft. The kids live bouncing off the cushions”
Sep 26, 2021
Manuel De La Rosa
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
KRISTIN KNOWLES
So happy with our new Sofa, Loveseat and Chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I ordered this through the website without even sitting in the sofa, crossed my fingers that it would be comfy......and I LOVE IT! My kids and I were definitely surprised at how comfortable it is and the color is great!”
Sep 23, 2021
Manuel De La Rosa
“Thank you for your feedback on your sofa and we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer.”
GARY JOHNSON
Nice
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it and it is comfortable”
Sep 22, 2021
Amanda Hern
Made of 4 pieces of plywood
⭐ ☆ ☆ ☆ ☆ (1/5)
“Garbage. Don’t waste your money. This furniture got us through about a year and half and literally fell apart. We’re tiny people and hardly sat in our living room other than for family movie night. And it’s literally just plywood framing, 4 pieces around the sides and that’s it. We moved the love seat and the boards fell apart. Right the trash the entire set went. The fabric snags so easy.”
Sep 08, 2021
Manuel De La Rosa
“Thank you for sharing your valuable feedback with us. We want to help more. Please email us your contact information and Sales Order number to Reviewfeedback@Ashleyfurniture.com and our teams will be glad to further assist you in finding a quick resolution.”
CINDY HENRY
Dorsten Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it!! Looks fabulous and very comfortable at a super reasonable price*Ü*”
Jul 25, 2021
CHERYL COOPER
Love this sofa!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it!!! Perfect color and comfort!!!”
Jul 22, 2021
NICOLE BOYNTON
Beautiful sofa!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I was looking for a sofa big enough for napping or having a friend over, but small enough for my tiny living room. This sofa is perfect!! I cloth is very soft and looks like it will hold up over time. It is a very comfortable couch and I am very pleased with my purchase.”
Jun 19, 2021
MICHELLE DONEBURGH
Meh
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Very nice looking, but not super comfy”
Jun 09, 2021
MARTHA RIGGI
5 star sofa!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great sofa!!! Comfy”
May 17, 2021
CLEO HOUSE
Great comfort.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Phenomenal product. Extremely pleased with my purchase”
May 13, 2021
KRISTEN GYORI
Recommend
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Comfy future”
Mar 26, 2021
ADAM LUERA
Great buy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Real comfortable and good looking”
Jan 11, 2021
LYAN SPRADLEY
Thump up
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it is so comfortable and there’s a room to lay down to rest or nap.
Price is worth to buy.”
Nov 05, 2020
DAHL ROLLINS
Great!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Just as described”
Nov 04, 2020
STEPHANIE COTTA
We have the set
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The couch is nice and firm, the arm rests are supportive, and the material is nice. It vacuums off easily and doesn’t really show kid spills. We prefer a firm couch - it’s not something you sink into. The chair and a half is a little squishier and very comfortable, but I’m knocking a star because of the ottoman. It’s 4 weeks old and the foam is already sagging. I fear the couch will eventually look the same way but only time will tell.”
Oct 27, 2020
ck hewa
beautiful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this sofa set.Exactly what i expected.Get lot of good comments and so glad i purchased it.I am yet to receive my coffee table from them .They take so long to deliver but i understand and i dont mind .Fully worth the wait.Thank you Ashley great furniture.”
Jul 30, 2020
JUDY GREENAWY
Beautiful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“so happy love my sofa and comfy chair look great love the quality.thanks Ashley Judy Green away”
Jul 21, 2020
JAMES CORDOVA
verrrrtry gooooood !!!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“verrrrrry goooooood !!!@”
Jul 19, 2020
TANEA JONES
Perfect Comfort
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sofa was great size, comfy to lay on, great color”
Jun 16, 2020
DAWN RICHARDS
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I like the sofa but don’t like being told how many characters I need to provide.”
Jun 10, 2020
JACQUE HOWARD
Sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“As pictured. So far we like it.”
Jun 09, 2020
WENDY RAVENCRAFT
Dorsten couch and oversized chair.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“This is a comfortable couch. The color compliments my living room color. Great buy reasonably priced.”
Jun 01, 2020
VIOLETA TRUJILLO
I love the way this sofa looks in our living room!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I would highly recommend this sofa for it's comfort and beauty. It arrived on time exactly as planned which was great!”
May 26, 2020
MALEAHA BARRETT
Love this beautiful sofa!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Perfect! Looks really good in my living room”
May 24, 2020
CAROL KRAMER
So very comfy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sofa and love seat are so comfortable. I didn't realize the pillows come with the couches. Nice touch. I have received so many compliments from they look so classy to very stylish. I like that the cushions are soft but not too soft and the couch is a nice length. So is the love seat. It was a little bigger than I thought but still looks beautiful in my living room and doesn't overwhelm the room. The best part about this sofa and love seat is that it is very comfortable no matter where you sit or lay on it. I have had it about 10 days and have taken quite a few naps on it. Delivery was quick and easy and they called before delivery and were on time. I recommend these pieces as a nice addition to any room.”
May 21, 2020
ANGELITA CHAVEZ
Love my new sofas.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“My couches are amazing.”
May 20, 2020
MELISSA VILLARREAL
Satisfied customer
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love them! So glad I bought them!”
May 17, 2020
KATHY SHERMAN
Happy!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The color is just right, goes with my blue/white curtains. It looks great, soft but firm. I love it!”
May 16, 2020
NANCY MOTA
Perfect!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nicely firm couches with the right amount of softness! Love the curve corner, and the hand test between the sectional! Beautiful color!”
May 15, 2020
ROSALITA ALFARO
Perfect for our livingroom
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it, super comfy, perfect size for our living room. The movers had a hard time getting it in, but we love the color and comfort. Great quality.”
May 15, 2020
JUDY DAFRYCK
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The couch and over sized chair are so comfortable. Everyone who sees it lives them”
May 11, 2020
KATIE BOJORQUEZ
Big Comfy Couch!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this couch! Definitely very comfortable! Fits perfectly in our living room, excited to get the oversized chair to match!”
May 05, 2020
LAURA SCHUERMYER
Love this couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love it! Super comfy and looks great!”
Apr 25, 2020
NATIESHA CHANT
Great couch for a great price
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Laying on it right now. Comfy and good looking. Was easy to put together. Very happy with my purchase.”
Apr 16, 2020
Emily Heft
Saw terrible reviews, but had a great experience.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I have had the couch and loveseat for about 2 weeks now, and so far I'm very happy. The cushions are firm but comfy, it has a deep seat which is nice to curl up on. The throw pillows are a bit much, too poofy to be used for anything besides appearances, but I like the design. The couches do have a "smell" to them that is slowly fading, kind of like new carpet. Overall I'm happy with my purchase. While I do not enjoy furniture shopping in stores due to the never-ending bombardment from thirsty sales people, it was worth it to check out the couch first, and then order it online. I would recommend Ashley Furniture, and the delivery guys were perfect gentlemen.”
Mar 02, 2020
Jayme Fairfield
Pleasantly surprised
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this sofa online for my parents. I had not actually seen in person before I bought it. I was a bit nervous. BUT, it arrived on schedule, is better quality than I expected, and my parents think it is very comfortable.”
Jan 21, 2020
Diana Rodriguez
Good affordable couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Soft and comfy for the price”
Dec 26, 2019
KRISTY ROBINSON
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very nice sofa and loveseat! Looks even better than the picture.”
Nov 27, 2019
Scott Haverlock
Pretty and comfortable
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very pretty, comfortable and have really nice throw pillows. The legs are plastic, not wood, which seem a little cheap, but haven’t caused any problems.”
Nov 11, 2019
TIFFANY MELLO
Good sofa for the price.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It is a very nice sofa. I just don't like how the cushion's don't bounce back to their normal position once you get up. I always have to fluff them up. But for the price it's do-able. Very durable pillows come with it, they will last a long time.”
Oct 24, 2019
JOANNE BYAR
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love,love, love it! And delivery guys were great!”
Sep 27, 2019
LISA ALGARME
New sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Lovely .. no compliant at all . I’m really enjoying it so far”
Sep 24, 2019
SANDRA JORDAN
Breathtaking pieces
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I LOVE this sofa and love seat! It’s absolutely beautiful!”
Sep 23, 2019
Yumi Wilson
Very comfortable and beautiful couch!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my new couch! It took a bit to get it into my space since it's kind of big, but I'm super happy with it! It's a deep gray and very squishy and comfortable. Time to bring on the naps!”
Sep 05, 2019
Troy Jackson
Beautiful
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I'm very happy”
Aug 18, 2019
RAY PIERCE
Awesome
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome service start to finish!!”
Aug 02, 2019
angelina garcia
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Super nice and plush! Also great price!”
Jul 16, 2019
Kelsie Volk
I'm an Adult now. Brilliant Sofa.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“This was a 10 year purchasing process. I am thrilled with my purchase of the Dorsten Sofa. I planned on buying a lower model, but stumbled upon this style. Great color, the pillows are legit. Size is perfect and good for a nap. I feel grown up that I finally made a decision and commitment on a sofa. The process was fine, just had to wait for it, but arrived on schedule. No concerns. A little firmer than expected.”
Jun 02, 2019
Rhett Harris
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent quality!”
May 27, 2019
JAGSIR DHANOA
Bomb sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bomb sofa good thx”
May 17, 2019
Fits Great in the living room
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought the entire collection for my living room. It's a large room and all the pieces fit great!! Plenty of seating. The color is perfect and the quality is really good. It will last along time.”
Dec 12, 2018
Fantastically sized!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The couch is an awesome size especially for the price. The cushions are firm but not uncomfortable. I really do love the sofa my only upset is the color. Since they only have it online and no store carries it you can’t see it in person. If you want a grayish colored sofa this is not the one. It is definitely brown.”
Nov 03, 2018
Incredibly comfortable and excellent value!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Bought this sofa online, sight unseen and could not be more pleased with the quality and comfort of this sofa!”
Oct 30, 2018
Great couch!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great couch; firm cushions, offering great support”
Oct 01, 2018