Customer Reviews (16)
AMY MELIN
Nice furniture
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The ottoman is nice quality and affordable.”
Mar 21, 2025
Paolo Martin Bermillo
“Thank you for your great review! We're so glad to hear you're happy with the quality and affordability of your ottoman. We appreciate you choosing Ashley and thank you for being a valued customer!”
KAREN HENDRIX
Love it.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. It’s beautiful and soft. The color is a beautiful black. Comfortable enough to even sit on with extra family coming over.”
Dec 09, 2024
Ace Bocanegra
“Hello Karen! Thank you for your amazing review! We're so glad to hear that you love the color and find it both beautiful and comfortable. It's great to know it’s perfect for both style and extra seating when family comes over. We truly appreciate your feedback!”
SANDRA CARMONA
Plastic feet
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Didn't like the feet made of plastic. This is the 2nd time I buy this set. 1st time I bought it back in 2008. Love this style.”
Dec 03, 2024
Haryl Siason
“I totally understand your disappointment with the plastic feet, especially since you love the style of the set. I’m glad to hear you’ve enjoyed it in the past, though, and I appreciate you sharing your feedback. If you need any further assistance, please send us an email at solutions@ashleyfurniture.com. In the subject line state, “Attention HS”. We'd be happy to help.”
NOLABETH BALSIGER
Darcy Ottoman.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We like the ottoman a lot. Not small. Not too big. Not too heavy to move easily.”
Oct 16, 2024
Christian Deposoy
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
MICHAEL MURPHY
Assembly issues
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The ottoman is constructed well. My problem was installing the legs. No preinstalled screw holes. It took a lot of strength to drive the 8 screw into the solid wood base.”
Jul 12, 2024
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at ReviewFeedback@AshleyFurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
GRACE BULLS
The ottoman gives me additional seating!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s the perfect size for my room. I love the fabric!”
Jul 11, 2024
Mikee Singco
“That's wonderful to hear, Grace! We're thrilled that the ottoman provides you with additional seating and fits perfectly in your room. It's great to know you love the fabric as well. Thank you for choosing us for your furniture needs, and we hope to have the opportunity to serve you again soon!”
NORTON ENGEN
Nice but weird the rest of my stuff didn’t arrive
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The ottoman is nice. Shorter to the ground than I thought, I’m also confused as to why the ottoman shipped but the couch and chair didn’t.”
Nov 24, 2022
DAVID CURRY
Love it
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“really like my ottoman”
Jul 28, 2022
JANA CORNELL
Nice!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Looks great with the arm chair!”
Jun 25, 2022
VILAS MENON
Occupies the "personal space" well
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it ! I got a brown sofa cover for it as I have two young sons that have a go at it every chance they get. So far its holding up well.
Even made a personal space on the single seater with a faux leather addon, which is used as our "reading" space. All in all its become a part of the family now (hopefully for many years to come).”
Jan 12, 2022
ARLICIA SIMMONS
Couches are low to the ground not fir tall people
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I bought the set with the couches and the ottoman it’s very pretty but it is low to the ground and we are tall”
Apr 22, 2021
DOLORIS SOTO
Nice looking, but too pricey
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is a very nice ottoman. But light as a feather, I hope it holds up, only time will tell. I think the price was too much.”
May 27, 2020
David Capone
Ottoman
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Very good nice gave in a very timely manner.”
Nov 05, 2019
WANDA LABOYCAPO
I have to wait 72 business hours for a call to return
⭐ ☆ ☆ ☆ ☆ (1/5)
“Your service is terrible! The sofa and ottoman was delivered on January 15th. It was wrapped in plastic I was unable see anything pertaining to the item I purchased. I asked the deliver man if the plastic will be removed and I was told I did not pay the $200 dollars for assembly which would have been screwing on four legs to the sofa and ottoman. Something I can do in less than ten minutes. Yet I still had to sign without knowing if the item was in good conditions, the right color or damaged. Come to find out if they would have opened it I would have told him to take it back immediately. You should not have client sign until they inspect the item they are paying and signing for, bad business. I did not realize the pillows were permanently sewed on. I prefer to have pillows that are not permanently attached to the sofa. I called immediately because I knew I had a 72 hour window for full refund on returns. I spoke to Zay and he provided ref # C-178246327. He mentioned someone would call me to keep my phone handy within 72 business hours. I had to ask and clarify did you say 72 hours or did you say 72 business hours. Your rep repeated 72 hours business hours, I was floored. I never heard of such a thing 72 business hours to get a call back. I told him are you telling me today is January 15th but I may not get a call to make arrangements for pick until January 28th because that would be 72 business hours. and he agreed.
I called on Saturday the 25th to get an update on my pick call. because I also need my refund, I am unable to get my refund until you pick the sofa and ottoman. This time I spoke with Ebrahim. He told there was nothing in the system for a refund, it had it as an exchange and nothing about a pick up call to be made. He put in an escalation this is the that ref # C-178297938.
You are not a mom / pop business you are a large establishment I had no idea I would be experiencing this type of horrific level of service, truly half ass. I will never shop with you guys and I will be sure and spread the word, neighbors, dentist, doctors. friends and of course family. I what some one to call me please to make arrangements to pick up sofa and ottoman asap and I want my refund asap. I am tired of talking about this and dealing with this.
The first gentleman told me refund can take 7-10 days because banks can take that long, as a Bank of America / Merrill Lynch retiree that is inaccurate. Submit for a refund with the correct data used to pay will go though quickly. If there is a delay it is on your end or you are not providing the correct information.
TO SUM IT UP; WHAT DO I THINK ABOUT MY RECENT PURCHASE. IT IS NOT GOOD STARTING WITH THE PRODUCT, TO THE DELIVERY MEN, TO YOUR CUSTOMER SERVICE REP, YOUR TIME LINE FOR RESOLUTION SUCKS BECUASE MY SITUATION IS STILL NOT RESOLVED YET.
I NEED THIS RESOLVED ASAP.....
I HAVE BETTER THINGS TO DO WITH MY TIME TA]HAN TO SPEND THEM EMALING AND O THE PHONE WITH WITH YOU ALL. LETS FINISH THIS AND BE DONE WITH IT.”
Jan 28, 2025
TANISHA GRANT
Terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“Arrived without the legs”
Mar 30, 2025
JENNIFER MICHEL
⭐ ☆ ☆ ☆ ☆ (1/5)
“”
Oct 04, 2025