Customer Reviews (12)
Jen Walton
Comfortable but deformed
⭐ ☆ ☆ ☆ ☆ (1/5)
“It is a very comfortable recliner. However, after a month of receiving it, the seat cushion is deformed and the arms are different (one is flat, the other is curved). It has been in the warehouse waiting to get fixed for 5 weeks now. I regret purchasing this recliner.”
Feb 26, 2025
LORI GOTT
It’s a winner
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s so plush and comfy and the motor is very quiet. I am very pleased”
Sep 06, 2024
Demberlyn Bacubac
“Thank you for your wonderful feedback! We’re thrilled to hear that you find it plush, comfy, and that the motor is quiet. We’re glad you’re pleased with your purchase. Your satisfaction means a lot to us!”
ELLEN HACKER
Awesome chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is a super soft and comfy chair. We love it!”
Sep 05, 2024
Demberlyn Bacubac
“Thank you for your feedback! We're thrilled to hear that you find the chair super soft and comfy. It's great to know you're loving it!”
Charles McLaughlin
Warranty is Useless
⭐ ☆ ☆ ☆ ☆ (1/5)
“Purchased in Jan 2025 i
the frame broke on April 25th. I purchased the 5 year warranty and for 3 weeks now they have lied about when to expect a replacement.”
May 20, 2025
JACQUINA GUTHRIE
2 Cancelled Deliveries
⭐ ☆ ☆ ☆ ☆ (1/5)
“The 8-14 weeks is no where near what it takes to get this. I would not order this chair if you need it within 14 weeks. I ordered this chair on March 15 and I’ve had 2 scheduled deliveries get canceled. My estimated due date now will put us at almost 23 weeks. If you call customer care they don’t seem to care or have any sense of urgency. This was for our nursery, I ordered it with more than enough time to make it before the baby gets here now it’ll be after.”
Jul 22, 2025
NIKKI POPE
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“”
Aug 04, 2025
LAURIE PATTON
ABSOLUTELY THE BEST FURNITURE STORE WITH THE SWEETEST EMPLOYEES
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“BEAUTIFUL CHAIR! I wish we could have kept it. I didn't even get to sit in it and try it out. I bought it for my mom, but she had 2 strokes and a couple of days after delivery found out she probably won't be coming home. I know she would have LOVED LOVED LOVED this chair!
Ashley Furniture is so caring and they helped me so much. Very sweet, caring, loving people!
Thank y'all so much. We love all the very well built, beautiful Ashley furniture we have in my mom's house already and I will continue buying from y'all for my home now as well!
Again, thank you so much and maybe one day I can get that big chair for myself!”
Sep 18, 2025
Debbie Freed
Lump in the middle of the cushion
⭐ ☆ ☆ ☆ ☆ (1/5)
“I would give 0 stars if I could. We purchased this sectional in December of 2024 along with the extended warranty which I was told covered EVERYTHING! The plan cost $999.99. We recently filed a claim due to 2 of the couch/recliner cushions developing a lump of foam underneath the material of the cushion. When you sit on the furniture, it feels like there is a wad of socks bunched up under your rear end! We received an email from the claims department stating that the claim was denied due to "6.1.12. seat cushions, throw pillows, or other accessories not purchased as part of the Covered Product." I guess I just assumed "seat cushions" would be part of the covered product". If cushions are not part of the covered product, what do they expect you to sit on?? And the cushions are not an accessory! How can the warranty not cover the cushions on a couch?? I guess I should have just purchased this sectional without the cushions! Absolutely ridiculous! So with this "great" customer service, save yourself some money and do not buy this sectional or waste your money on the extended warranty with Ashley Furniture!”
Nov 05, 2025
REBECCA 8542461 BORBON
Sleepy time chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I am completely satisfied with purchasing this chair. I must give it a five star rating because it is the most comfortable chair I have ever set in every time I sit down I end up falling asleep. ❤️”
Oct 27, 2025
Maureen Sutherland
Pretty
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Chair is comfortable and soft. I wished the arm rest was a bit more padded, seems very flat and airy, not firm, sinks down as you rest your arm. The back of the chair is only cover with a part of the material, if it gets town or damage the entire back will have a huge open space. For the price the chair could have been made more sturdy and heavy duty. Over all it is comfortable.”
Dec 01, 2025
Haryl Siason
“Thanks for sharing your feedback — we’re glad to hear it’s comfortable, but we understand your concerns about the armrest padding and overall sturdiness. Your input is valuable and if you need any further assistance, please send us an email at solutions@ashleyfurniture.com. In the subject line state, “Attention HS”. We'd be happy to help.”
AMANDA BAKER
Beautiful & Functional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I purchased a floor model, and love this chair. It sits higher than the average recliner, super soft, easy to clean.”
Dec 04, 2025
Randy Hrdlicka
Awesome chair
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Awesome chair my wife loves it”
Dec 06, 2025