Customer Reviews (54)
PENNY WILLIAMS
2 Seat Reclining Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this sofa so much I purchased two of them. I knew from the beginning that it would start out being stiffer than a normal sofa. The recline mechanisms work smoothly and quiet. I love the zero gravity option. The only thing I don't like about it is that every time I'm on it in a reclined position....I fall asleep. :-)”
Apr 14, 2023
Vikas Yadav
“Thank you for your review. Please let us know if you need any further assistance at 866-436-3393. ”
PAULETTE MACROS
Beautiful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it! It's a little large for my space, but I'm going to make it work.”
Jan 14, 2025
Johnny Pael
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
NICK GREENE
Broke sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“One of the sofa showed up broken, have to call for repairs”
Dec 24, 2024
Diza Dagunan
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
MARK FOREMAN
Next-Gen DuraPella Power Reclining Sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The sofa seating surface is firmer than I prefer. Hopefully over time it will break. I feel like I am sitting on top of the cushion instead of sinking in a bit. The zero gravity recline feature is nice. Some sofas don’t raise the legs high enough, but that’s certainly not the case with this model. The sofa was delivered with a tear in the fabric, but Customer Service has agreed to provide a replacement.”
Nov 29, 2024
Diza Dagunan
“Thank you for your review. Our records show a customer experience representative has taken care of the damaged part of your item for you. If you need further assistance, please email us at solutions@ashleyfurniture.com. In the subject line, state, “Attention DD,” and include your order information in the body of the email. We'd be happy to help.”
KATHY NEMETH
So gorgeous
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sooooo comfortable and also gorgeous”
Sep 15, 2024
Mikee Singco
“Thank you for your feedback, Kathy! We’re delighted to hear that you find the reclining sofa both incredibly comfortable and gorgeous. Your satisfaction is our top priority, and we’re so glad you’re pleased with your purchase.”
GUILLERMO CUJAR
The sofa looks wonderful, but the sitting is like a concrete piece.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“I went with my wife to the showroom (Ashley Home Store, Dulles Eastern Plaza, Sterling Va), to buy this sofa.
It looked wonderful, the color, the design, the quality, etc. That were soft and confortable. But the sofa was delivered, is very uncomfortable, the sitting feels like you are sitting on a concrete piece.
It's totally different that the store.
We are not satisfied with this purchase, because this sofa is not cheap.”
Apr 10, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order! We appreciate the feedback. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
Renee Martens
No power?
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Wait till the power goes out! We discovered the hard way. No battery backup”
Apr 03, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order! We appreciate the feedback. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
Meri Ferguson
Rock hard and over priced
⭐ ☆ ☆ ☆ ☆ (1/5)
“Rock hard and AFW sells these for almost $1000 less. I feel like we got swindled. I can't sit on these for longer than five minutes without trying to get comfortable. We got the sofa and loveseat, and it's like they're carved out of stone. Not even my dogs like laying on it.”
Mar 24, 2024
Jamarai Moore
“Thank you for taking the time to leave a review about your order. We apologize for the experience you had with your product, and for any inconvenience it may have caused you. Please let us know if you have any questions or need assistance by sending an email to Reviewfeedback@Ashleyfurniture.com with your order information and some further context, and in the subject line please state 'Attention - Jamarai'; we’d be happy to assist you. Thank you.”
RAQUEL CONCEPCION
Set received is Hard Cushions
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I’m not happy with this purchase. The sofas are wonderful, but the seating feels like you’re sitting on a concrete wall very uncomfortable, not like the ones at the store that were soft. I gave it three star for appearance, and one star for the seating. I’ve only had them for a week, and I’m ready to take them back”
Mar 14, 2024
Jason Davis
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
Emma Emma
Excellent product like all Ashley good quality recliners
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it, it's super comfortable. It's soft, again it's soft and nothing hard. Material is impressive durable, easy to clean and it doesn't bother me in hot weather. Feel fresh and again comfortable. 0 gravity works excellent and also the waterproof material is great!!!”
Oct 17, 2023
Ju Allen
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Leslee Lusk
OBSESSED!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I am IN LOVE with my new couch! Went to my local Ashley store and tried out a bunch of different couches and finally landed on this one. It is unbelievably comfortable. The zero-gravity reclining feature is so nice! It's also the most beautiful gray color I've ever seen and fits my living room perfectly. I would have purchased the matching love seat and recliner if I had room. 12/10 and worth every penny!”
Sep 23, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
Chaz R
Very Firm
⭐ ☆ ☆ ☆ ☆ (1/5)
“The couches in the showroom are different than what they deliver at home. The outside appears the same but when sitting on the couch it is rock hard with no give at all. In the showroom, my wife’s feet comfortably touched the floor while sitting. At home, her feet are 3” off the ground. I recommend also checking their return policy before purchasing to make sure you read the fine print to know what you are getting into. Overall, we are disappointed with the uncomfortableness if this sofa and regret the purchase.”
Sep 15, 2023
Satyam Sharma
“Thank you for the review you have shared. Please accept our sincerest apologies for the inconvenience. Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com, with Attention- Satyam Sharma for the subject line and for the body of the email the order number, full name, phone number, email address if different then the review. If you had purchased in a store, include the city and state.”
Peter Sonlin
AWSOME
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This couch is fantastic. The power controls are perfect the Durapella fabric has a wonderful feel.and elegance. The cushioning is firm but I love it.”
Aug 28, 2023
Reema Kumari
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
CYNTHIA MEALER
Fantastic sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wonderful! Smooth operation, comfortable, easily wipes off. We love it!”
Jul 06, 2023
Prabhjot Prabhjot
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
AMY DIX
Awesome sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Comfortable and supportive for my back. It's a quality piece of furniture.”
Jun 06, 2023
Prabhjot Prabhjot
“ Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
JAMES LOWREY
Thank you
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Really like our new furniture”
Apr 13, 2023
Prabhjot Prabhjot
“Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
ASHLEY CALLENDER
LOVE, LOVE, LOVE!!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This couch is amazing! It honestly sold itself. My best friend has the entire set at her house and I fell in love! I then told my husband we were getting new couches and sight unseen (for him), I ordered the love seat and sofa! It took about 4 weeks to be delivered, but it was well worth it! The entire family loves it! We have 2 dogs and the material is so durable and easy to clean! Our 1 and 7 year olds love the reclining feature! And my husband loves it too! :) I know it’s going to be a staple in our living room for years to come!!”
Mar 19, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
CONNIE BAER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s awesome love it just need a chance to sit in it”
Mar 13, 2023
Kathy Haws
Awful, still, and hard
⭐ ☆ ☆ ☆ ☆ (1/5)
“Just received our couches yesterday. They are absolutely the most uncomfortable couches I have ever sat in. They are hard as a rock. I have no idea why the store is selling something like this. I'm calling the store tomorrow. I'll update my post after I find out what they will do”
Feb 24, 2023
PATRICIA VILLANUEVA
Very Happy with my purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Well made nice fabric very comfortable great colors easy to clean and pet friendly, I will recommend to anyone”
Feb 24, 2023
MHD FAYOUMI
Good
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s okay comfort”
Oct 31, 2022
MARCIA MCGEE
Zero gravity is amazing
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is the most comfortable recliner I have ever sat in. When friends come over I have them experience the zero gravity balance that it gives and they all want one.”
Oct 30, 2022
ANNA GILES
Our new sofa rocks
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We are one month in with our new sofa! Loving it so far. It’s comfy and quiet.”
Aug 03, 2022
CLAYTON CAMPBELL
Too stiff
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Couch is nice and made well but it’s stiff as a board. Very uncomfortable”
Jul 18, 2022
Nitin Sharma
“Thank you for your review. We see that a customer service representative has already been assisting you. Please let us know if you need any further assistance at 800-240-3440.”
CHRISTOPHER WORTH
Looks great
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“My wife's feet don't touch the floor. They look very nice and they're a little stiff That's my only complaint.”
May 30, 2022
Julie Allen
“Hi, Thank you for taking the time to post your feedback. For the stiffness it should go away as for it is new. Social Customer Care ”
IRVING WEISENFELD
Too big for our space; FABULOUS service staff!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The pieces were too big for our space. Because we purchase through the online store we were able to return the furniture quickly and easily. Same day! ALL of the service staff were great: the delivery team, the warehouse team, the dispatchers. I will recommend Ashley, and will purchase from them again (actually, we already have!)”
May 11, 2022
Nitin Sharma
“ Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com. ”
GARY LACORTE
Theater Quality
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Quiet comfort quality stitching Very nice piece of furniture would highly recommend. Great color goes good with earth tones.”
May 05, 2022
GREG TALLEY
Amazing recliners
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“They are amazing!! Spills just wipe leaving no marks!!”
Apr 28, 2022
Nitin Sharma
“ Thank you for your feedback, we are glad you like it! I also would like to thank you for being An Ashley Furniture Customer. Please let us know if you need any further assistance at ReviewFeedback@Ashleyfurniture.com. ”
COLLEEN XENAKIS
Nice sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Overall it's a nice piece of furniture. The power head rests aren't as comfortable as I had hoped and as a result I don't use them much, thus the 4 star rating. Color is nice. Couch is firm and comfortable. Size is perfect for my smaller room yet can fit 3 people comfortably.”
Feb 25, 2022
STEVEN LASS
Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Couch looks great”
Dec 19, 2021
MICHAEL GRELLA
Worth it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Excellent, could not be happier. The power head rest is a game changer. Love this couch.”
Dec 07, 2021
BRUCE BROOKS
0-Gravity is amazing and durapella is kid proof
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Honestly, we searched for months and months, before settling on this set. Originally, I was wanting home theater recliners with all the bells and whistles. My spot, is the right side of the loveseat so, that was my reasoning for focusing on cupholders etc. Until I experienced Zero gravity seating, we were blown away. It was settled right then and there. The durapella material is unique and we believe it will last a long long time. Assembly was simple and no tools required. Its the perfect middle of the road, between leather and fabric, its durapella. LOL Having a headrest recline forward toward your neck, makes all the difference in the world. It will recline so far back, that your phone will sit flat on your chest bone. Go to sleep, it won't slide off with gravity. The only change we would make, is putting the controls on the inside of the seating, than on the outside. It just feels, as its a bit of a reach, when you are reclined all the way back. However, we wouldn't change a thing. Oh, the stitching is thick and super high quality.”
Nov 03, 2021
LAURIE HOPPIS
Too firm but like the style
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’s very stiff. It may soften over years of sitting but right now it is uncomfortable.
What I really do like about it is the large foot rests”
Oct 15, 2021
MENTOR GOEHRING
As advertised
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Sofa is well constructed and quality of material is good.”
Sep 23, 2021
DION HUDSON
Great Couch 🔥
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love mine! 🔥🔥🔥”
Sep 15, 2021
ANGELA BARBER
Sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This sofa is elegant and the reclining mechanism works smoothly and quietly.”
Sep 13, 2021
MATTHEW NOXON
Comfy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Great comfy couches. Quality pick up. Happy with purchase”
Aug 23, 2021
MONIQUE HIPOLITO
Would buy again
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Comfortable, spacious and feels good. Great quality.”
Aug 11, 2021
Catherine Peterson
Pets/Kid friendly
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I have 3 Boston Terriers that just turned one. They shed like crazy so we decided to buy this sofa for that reason. It took us forever to get it delivered, but I am happy to report that it was well worth the wait! Their hair brushes right off, and the “angel water” wipes up when they get excited!!! Their nails do not leave scratches, and you do not stick to this sofa like you do most leather couches. Over all of you have dogs or kids this would be an awesome purchase.”
Jul 30, 2021
JIM GUTIERREZ
Great couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s very comfortable! Love that I can extend to zero gravity and still adjust the head rest to see the TV. This was a great purchase!”
Jun 12, 2021
sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“i never had a sofa like this one, thankful we had the delivery team carry it down to the family room
love our sofa, comfy”
Mar 02, 2021
Robbin Pope
Disappointed in the couch
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Love the couch , material . Had l year and 1/2 both seats sinking corner near armrest feels like the foam needs replacing. Had ext insurance which they say they don’t cover that’s normal wear and tear. Couch in perfect condition otherwise, quite disappointed for the money spent on this plus insurance.”
Jun 14, 2025
lavonne buckle
Not at all Like in the Store!
⭐ ☆ ☆ ☆ ☆ (1/5)
“This is the most uncomfortable sofa I have ever had! We looked around for a couple weeks, trying different sofas all over. We finally found this one at the Ashley store and it seemed the most comfortable of any We tried. We deliberately did not buy it the first day we tried it, because we have often found that sometimes sofas seem different the second time you try them. We even went and tried a couple sofas at other places that we had sort of liked again to be sure. We finally went back to Ashley a few days later and tried this sofa again. We still like it best. It seemed soft but supportive enough in the back and I liked the slight curve of the leg rests as the seemed to support my knees and not hyperextend them like so many reclining sofas do. So we bought it and waited excitedly for it to be delivered. On the day it came, I left for work just as it was being delivered and my husband was the only one home. When I came home he mentioned that it seemed didn't seem the same, it was HARD not firm and the leg rests hit him weirdly. I tried it and did think it seemed much harder but thought maybe it was just because it was new and the one in the store haf been broke in by being tried by so many people. Plus, I did like that the back cushions seemed to give support rather than almost collapsing like some do. But they did feel on the harder side. Even the material felt differen, more plastic-lile. As time has went by, We also noticed that the inner aspect of the legs rub and almost seem to catch on eachother when both of us recliner them. We've had the couch for about 4.5 months now, and it had not gotten any softer at all! If anything, it is harder as the cushions break in a little. The leg rests do not lay the same when reclined as the store model and hit me in a weird spot under my knees, exacerbating my arthritis. And the little extender on the bottom of the leg rests serves no purpose at all. For me it causes my feet/ankles to fall in it at weird angles and hurt after a while, and their too short to do any good for my husband. Plus, there's no padding on the leg rests to speak of. The back cushions have slightly softened but now fail to provide the lower back support that was one of the few things I half way liked when we first got it! We are going hunting for a new couch tomorrow we hate it so much! Our last couch was the Ashley McCaskill, which we liked a lot but did not last long and they have stopped making.”
Jun 19, 2025
KRISTINE KASSAHN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The sales person was exceptional!!!!! The couch is amazing.”
Jul 05, 2025
KEITH GRINER
So so so uncomfortable
⭐ ☆ ☆ ☆ ☆ (1/5)
“Buyer beware - you will not like sitting on this couch. I hate it, and no one will sit on it in my house. I love being stuck with it.”
Aug 06, 2025
Keith Griner
Too firm, just awful
⭐ ☆ ☆ ☆ ☆ (1/5)
“The couch and chair I ordered from Ashley are, without question, the most uncomfortable pieces of furniture I’ve ever sat on—hard as a rock and awkwardly tall. Unfortunately, I was training an employee when they were delivered, so it wasn’t until about three hours later that I had the chance to sit on them and realize how bad they really were.
I immediately called my sales rep, only to be told I was stuck with them. The sales manager doubled down the next day, smugly reminding me there are absolutely no returns, and even suggested I sell them on Facebook Marketplace. Seriously? I paid full price for brand-new furniture and their official advice is to unload it like junk online?
I listed them for half of what I paid, and not one single person has been interested—which tells you everything you need to know about the quality. Meanwhile, I ended up buying a chair from a different company that actually values customers and offers a return window. Imagine that—an actual return policy.
Ashley clearly doesn’t care once they’ve got your money. If zero stars were an option, that’s exactly what they’d get.”
Sep 28, 2025
DUANE PEREZ
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Quality built and fits the space perfectly.”
Oct 02, 2025
STEVEN PUNTEL
Great couch, but has a packaging issue.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The couch is really comfortable-I love it. But there is an issue with how it is in the box. The left backrest cushion gets crushed. They’ve sent me 2 couches now and they both are creased from how it’s packaged. None of the right side back cushions have any creases.”
Sep 08, 2025
Mary R
⭐ ☆ ☆ ☆ ☆ (1/5)
“We bought this couch and loveseat set almost a year ago and it is so uncomfortable. Regret this purchase.”
Nov 17, 2025
Lillie Jones
Excellent
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I am very pleased with my new sofa and love seat recliners. I love the fact that as a senior I do not have to flop down in order to sit on them. So very relaxing and easy to maintain. I recommended them to a friend who was looking for something to these pieces.”
Dec 02, 2025
James Stroud
⭐ ☆ ☆ ☆ ☆ (1/5)
“It's hard and cold”
Dec 05, 2025
Charlton Haddox
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Nice sofa. Really like it.”
Nov 27, 2025
Steve Henderson
Poor customer service
⭐ ☆ ☆ ☆ ☆ (1/5)
“We were sent a damage love seat and have yet to resolve the issue! Customer service is a joke, phone number on our receipt goes no where, how deceitful! Not happy filed a claim you get a chat box that doesn’t go anywhere! Went to the store no help either! Not a happy customer!!!”
Dec 06, 2025
aurea ortiz
👏
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Perfect for me, very comfortable I'm satisfied with the merchandise .”
Dec 07, 2025