Customer Reviews (26)
Chris Schagelin
Terrible
⭐ ☆ ☆ ☆ ☆ (1/5)
“This is the most uncomfortable piece of furniture. The store model was different.
I've owned this for 10 months and it's still terrible. Ashley's wouldn't let me return after 72 hours. Don't buy this. Don't buy from Ashley's”
Jan 19, 2025
Wendy R
Fantastic Purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We purchased both the sofa and loveseat and are extremely happy. The furniture was a bit firm at the beginning but did soften after some use. The fabric is fantastic and very pet fur resistant. We have had our furniture for approximately one year and it is holding up very well. I’m 5’1” and my husband is 6’ and we are both comfortable sitting in this furniture.”
Mar 14, 2024
Katie Hand
“We appreciate your feedback, Wendy! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
James Rowe
Good fit for our home
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We replaced our old leather loveseat with this a couple of days ago. Once I got it into the house and together it fit our space perfectly. It is sturdy and everything works. The faux leather is what we need for pets. Water proof helps too. I took a nap in it in the afternoon and it sleeps very good. I enjoy the added features of the adjustable head rest and USB charging ports that the other loveseat didn't have.”
Sep 04, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
STEPHEN HAGLER
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and like how it sits up high”
Jul 11, 2023
AMY CITRO
Was the same as in the showroom
⭐ ☆ ☆ ☆ ☆ (1/5)
“We returned it. It was so uncomfortable.”
Jun 17, 2023
Prabhjot Prabhjot
“Hello, Thank you for the response. Please accept our sincerest apologies! Please let us know if you need any assistance at Reviewfeedback@ashleyfurntiure.com. Thank you, Review Team ”
VICKI REED
Wonderful
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The delivery guys were very political and courteous. It came on time . They called before they came. It was very nice to have a company who stands behind there products.”
Apr 12, 2023
Ju Allen
“Thank you for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
KIM GRAHAM
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“If you have pets get this loveseat. We live on a river and our dog is constantly wet and sandy. I looked long and hard before getting this loveseat and have had it for over a month. It has already been tested and wipes off easy and looks brand new! Would highly recommend!”
Apr 01, 2023
Manish Giri
“Hello Kim Thank you for sharing your review with us. Please let us know if you need any further assistance at 540-834-0740. Thank You, Review Team ”
MARYANN MIKOL
Reclining loveseat
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“Ordered this to be delivered and set up in my new home. Moved to a new state.
It is a nice looking loveseat. However, unfortunately, it is not very comfortable. Space between end of sofa and foot rest when you recline is too far thus making back of leg uncomfortable. Although the material on the seat is okay it’s too stiff for a recliner. Expensive and disappointing purchase. Reclining”
Dec 16, 2022
Sachin Singh
“Thank you for your feedback and I do apologize for the inconvenience caused to you. Please contact customer service for further assistance at 800-240-3440. Social Customer care, Review Team”
DUSTY KRYDER
Fine
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“I wish that the power could adjust the legs up and back recline separately. Just not quite as comfortable as it seemed in showroom”
Jul 01, 2022
JORDAN BIBB
Easy to clean, but weak frame.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Very comfortable when we first got it, and it’s spill resistant, but one of the recliners is leaning to one side already after just a few months of use. I expected the frame to be stronger for such a sturdy feeling couch.”
Jun 27, 2022
Prabhjot Prabhjot
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@AshleyFurniture.com with your sales order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly. ”
JAMIE MUN
Recommend
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I love it. It looks really nice. The ONLY minor issue I have is that the seats are a bit tall.”
May 16, 2022
Sachin Singh
“Thank you for your review and I do apologize if the description of this item was missed at the time of the purchase. If you have any questions please reach out to us at ReviewFeedback@ashleyfurniture.com”
IRVING WEISENFELD
Too big for our space; FABULOUS service staff!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Too big. We returned it. It was really comfy. The service people were great!”
May 11, 2022
Traciann Lewis
“Thank you for your feedback on your reclining Loveseat and we are glad you like it! Sorry to hear that the item was too big for your space and you had to return it I also would like to thank you for being An Ashley Furniture Customer. ”
ELIZABETH GEIGER
LOVE the Loveseat!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This loveseat is the most comfortable piece of furniture we have ever owned. The power reclining seats is easy to use and the USB ports makes it very convenient to charge our devices right at our seat.
The upholstery is soft and looks very nice. The overall look of the loveseat makes it a perfect fit in our living room and doesn't look like the traditional theater seating. So far we are very pleased with our purchase.”
Apr 04, 2022
STEPHANIE MARCELEWSKI
Wonderful purchase
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is probably the best furniture I have ever owned and was my 1st big online purchase. I love that the head can be adjusted and having the USB ports is so convenient. The furniture is extremely comfortable and very attractive. I kept checking the price of the sofa and recliner as the price varied. When I bought it, the price was the lowest it had been so it was very affordable.”
Jan 03, 2022
JODI SMITH
Seems long lasting…
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s a nice piece. The seems quite durable and long lasting- hopefully. Maybe not as comfy as the floor model yet.
Would recommend it.”
Dec 27, 2021
THOMAS VRCHOTA
Exactly what I wanted
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love our reclining furniture. Comfortable and well made! We opted for two loveseats as it gives us more floor room but with lots of seating. Still looking for the perfect square rug. No regrets with going with our choice.”
Oct 22, 2021
Stephanie V
“Thank you for your feedback on your Loveseats. We are glad you like them! I would also like to thank you for being an Ashley Furniture customer.”
MARK BYERS
Next Gen Durapella USB Powered Recliner best money spent!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“This is therapeutic, relaxing and worth every penny! This is well built and very durable. Highly recommend! I threw in the Steele collection expresso finish tv stand, tower book shelf, organizer end tables and executive feel USB lamps. All I need is the perfect throw rug to match this room. Any help would be great.”
Oct 12, 2021
ANGELA BARBER
Loveseat
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“The extended length of the recline is much more comfortable than the usual recliner.”
Sep 13, 2021
MATTHEW NOXON
Comfy couches
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Nice very comfortable couches”
Aug 23, 2021
Pet/kid friendly
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I have 3 Boston Terriers that just turned one. They shed like crazy so we decided to buy this love seat for that reason. It took us forever to get it delivered, but I am happy to report that it was well worth the wait! Their hair brushes right off, and the “angel water” wipes up when they get excited!!! Their nails do not leave scratches, and you do not stick to this love seat like you do most leather couches. Over all of you have dogs or kids this would be an awesome purchase.”
Jul 30, 2021
MICHAEL LOUIS
Quite comfortable.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable; I really like the head rest.”
May 13, 2021
RAY HERZOG
New furniture
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Furniture was just dropped off. I did not pay to have it assembled. Could use.some better instructions and make sure all cords are visible”
Apr 12, 2025
LILY DONNELLY
⭐ ☆ ☆ ☆ ☆ (1/5)
“It’s broke and has been since we got it. You guys have the WORST customer service. My husband and I have both reached out so many times. We will not be recommending you to anyone.”
May 06, 2025
RON ZACHOW
Excellent
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“All went well and we are very satisfied with our purchase”
Jun 03, 2025
Casey Bennett
Rock Hard Furniture
⭐ ⭐ ☆ ☆ ☆ (2/5)
“This was so soft in the showroom. It’s hard as a rock in my home. Please tell me this will soften. It hurts to sit on it. I see I am stuck with it too. All sales final. This will be the last piece of furniture I buy from Ashley. Insane delivery and extended warranty costs as well. Well, hopefully my dogs love it.”
Jul 01, 2025
James Stroud
⭐ ☆ ☆ ☆ ☆ (1/5)
“It's hard and cold”
Dec 05, 2025