Customer Reviews (50)
JOYE STEWART
Crap
⭐ ☆ ☆ ☆ ☆ (1/5)
“Cheap and uncomfortable”
May 02, 2025
Ian Frederick Flores
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
CORY HOOVER
Stitching weak
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Stitching coming undone after a year and a half.”
Jul 13, 2024
Tyronne Diputado
“Thank you for sharing your experience with Ashley and we apologize for the inconvenience caused. If you need any further assistance, please send us an email at ReviewFeedback@AshleyFurniture.com. In the subject line state, “Attention TD” and in the body of the email include additional. We'd be happy to help!”
RODNEY RUSHING
I like.
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Seat Cushions: (+) I love them; they are what I consider firm compared to any other cushions I sit on, and I like firm. Pull handle: (-) They are way too hidden, and I have to jam my hand down a bit to find them. Once found they work effortless. Recline: (+) Works smoothly and goes pretty near flat. I have successfully fallen asleep reclined. Retracting: (-) When retracting the footrest, it doesn't easily latch. Even reverse kicking it while seated won't latch it. I have to get off the couch with the footrest trying to pop up, and push the footrest in. Arms: (+) Built-in pillows. Perfect softness and height; fell asleep successfully laying sideways too. Wishes: Color options. Have the center of the front frame base/bar go up and over an inch so I can insert a c-table over the center cushion.”
May 28, 2024
Ian Frederick Flores
“Thank you for taking the time to share your feedback on the Workhorse Reclining Sofa. We appreciate your honest review and are pleased to hear that you're generally satisfied with your purchase. Your feedback is invaluable to us as we continually strive to enhance our products and customer satisfaction. Thank you again for choosing Ashley.”
SHERRY MCCAULEY
Movie Sofa!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We all love it! Very comfortable and the flecks of color subtly woven into the fabric add a beautiful dimension that I could not see online. It was a wonderful surprise. Very nice. We're delighted. We are movie buffs and all of us being able to sit back and recline is a wonderfully warm and fuzzy sensation. It's like a York peppermint patty!”
Feb 24, 2024
Jamarai Moore
“Thank you so much for your positive feedback! We are thrilled to know that you are satisfied with your purchase. Thank you for being a valued member of Ashley!”
DOUGLAS SMITH
Junk
⭐ ☆ ☆ ☆ ☆ (1/5)
“Had this piece for only 1 month”
Feb 11, 2024
Joseph Gibbs
“Hello Douglas, thank you for sharing your experience with Ashley, I genuinely appreciate you bringing this issue to my attention. I understand how frustrating this situation must be for you. I apologize for any inconvenience this has caused you. If you have any other concerns/issues or questions please email us at Reviewfeedback@AshleyFurniture.com and in the subject line state “Attention Joe G.” Thank you, Ashley Social Care Representative”
GREGORY CONGER
Great couch, comfortable and recliners nice too and large so your feet don't hang off the end
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Comfortable and perfect for me”
Jan 27, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
HAROLD NIKKEL
Sort of comfy
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“relatively comfortable. color is a perfect match with rest of room”
Nov 23, 2023
Sachin Singh
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
JOYCE STRIPLING
Workhorse is Working
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I don’t like where the top “cushion” on the back hits my head. I’m 5’3” and it doesn’t allow my head to rest comfortably. It has broken in a little and is more comfortable now, but still I would check this before I bought another couch. I think if you’re 5’5 or taller it will meet your neck instead of the back of your head, and be very comfortable. Otherwise my family and pets have been giving it a workout and it is holding up to the use and abuse really well!”
Oct 07, 2023
Katie Hand
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at Reviewfeedback@Ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
SHANNON SUMEREL
It’s a no for me
⭐ ☆ ☆ ☆ ☆ (1/5)
“Its hard to close up the recliners on the sofa. You have to really slam it to get it to close without popping back out. And I have really bad knees so this hurts!”
Oct 05, 2023
Ju Allen
“Thank you for sharing your experience with Ashley, we would like to take care of this for you. It looks like we do have your order information attached to this review, we will review and send you an email with your order status. If you do not see an email from us in your inbox, please check your spam/junk folder. Thank you for choosing Ashley! We hope to speak with you soon.”
DELORES MAYS
Love it
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love it very heavy well built furniture. Little big for my room but can manage”
Aug 11, 2023
Sachin Singh
“Thank you very much for your positive review! We are happy to hear you are enjoying your product and thank you for being a valued member of Ashley Furniture!”
MICHELLE MONICO
Painfully Uncomfortable
⭐ ☆ ☆ ☆ ☆ (1/5)
“Delivery, awesome. Sofa appearance, awesome. Comfort, horrible. This is the MOST uncomfortable piece of furniture I've ever sat on. When reclined fully it is painful in lower back and legs. Just awful. Don't recommend.”
Jun 27, 2023
Anjali Parmar
“Hello, Thank you for your review. Please accept our sincerest apologies! This is not the experience we strive to provide our customers. Please let us know if you need any assistance at 866-436-3393. Thank you, Review Team.”
SENEE WILLIAMS
Poorly made
⭐ ☆ ☆ ☆ ☆ (1/5)
“It's very uncomfortable poorly made not sturdy”
Jan 16, 2023
LORIE HARMS
It’s wonderful!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It’s wonderful! Thanks!”
Jan 04, 2023
Prabhjot Prabhjot
“ Thank you for the review you have shared. We are glad you like the item. Thank you Review Team. ”
MARJORIE SCHNELL
Love This Furniture
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I purchased the Workhorse reclining sofa and recliner chair from the website, seeing pictures and description only. Delivery was made when promised, and I love this furniture. The color is perfect, not too dark and not too light. The fabric is soft but durable. The furniture is comfortable and looks fantastic in my room. Very happy with this purchase!”
Dec 20, 2022
NORMA AVINA
Amazing
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love them 100% recommend them to anyone”
Dec 15, 2022
ALLEN SACKETT
Great Experience
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Delivery and set up were as advertised. The couch is sturdy, attractive and exactly what we’d hoped for. Best purchase experience ever!!!”
Sep 17, 2022
Ju Allen
“Thank you, Allen for your feedback. Please let us know if you need any further assistance at 866-436-3393. Thank you, Review Team ”
DEBRA PERNICKA
Great purchase!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love everything about it! Everything from delivery to using it has been great! It is comfortable and very functional and great
looking. The fabric is also very nice and 2 seats recline!”
Jun 28, 2022
SAMARA DEEB
Comfy!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Is couch is very comfortable
I feel like it is luxurious when using it”
Feb 27, 2022
JASMINE PARKER
Bad quality
⭐ ☆ ☆ ☆ ☆ (1/5)
“The threading in the recliners are unraveling. The furniture is cheaply made. I’m very disappointed!!”
Feb 21, 2022
Trevor Garmon
“Thank you for reaching out to us. We are extremely sorry about the experience you had. Please send an e-mail to ReviewFeedback@Ashleyfurniture.com with the Sales Order number, full name, e-mail address, phone number associated with the order and a copy of the review. We want to make sure this situation gets addressed promptly. ”
STEVEN DAUBERT
Recommend reclining sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Recommend. Great quality. Comfortable. Only negative is having to stick hand down side of cushion to find pull string to recline.”
Feb 21, 2022
GLYNIS ENGLISH
Gifted
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it So much, Purchased for my Daughter You would have to ask her how she feels, so far not one complaint”
Nov 28, 2021
SANDRA DUNBAR
Cozy soft and sturdy!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love my Workhorse furniture. The fabric is fabulous So Soft unlike the new microfiber stuff fits put out today. Heavy, well-built I would recommend anyone for this furniture.”
Jun 22, 2021
ALICIA GONZALEZ
Comfy sofa
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It’s very comfortable.”
Jan 31, 2021
NORENE SCHWIRTZ
Outstanding
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Absolutely love it and thank you for your associate on chat help me get it ordered and shipped sooner than I expected”
Dec 16, 2020
Travis Wood
Decent couch for the price!
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“This couch is decent. You do get what you pay for. I like the couch but am not in love with it. This sofa starts out firm but then after a month or so of regular use does give a bit. If you're looking for a sofa for a basement or an area of the home that won't regularly be used for hours a day, this is your sofa. I am certain that this sofa will be around for about 5 years. Got it 6 months ago. I do love that the leg rest is solid and doesn't have any gaps and that it seems to handle my 6'0 height with my feet only overhanging an inch or two.”
Oct 24, 2020
MARIANNA HALMO
Looks better in real life.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable; recliner works smoothly, easy to use. Initially, I could not locate the lever for the recliner until I reached in between the seat cushion and arm rest. Otherwise easy to pull and reclines to about a 145 degree angle; almost sleeping position. Love it!”
Sep 29, 2020
CAROL SOUTAR
Great reclining sofa and a great price.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Very comfortable and great color. Pull tab to recline is hidden between cushion and arm rest and releases easily. Reclines fully and only needs to be 3" from wall to do it.”
Sep 15, 2020
DEBBIE OLIVETTO
WORKHORSE RECLINING SOFA
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“LOVE THIS! IT IS EXACTLY WHAT WE WERE LOOKING FOR.GREAT WORKMANSHIP AND COMFORTABLE
THANKS DEBBIE”
Aug 26, 2020
Jennifer Jacoby
Took a chance and it payed off
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We purchased this solely from the reviews we read online. All the stores were closed (rightfully so). So we took the risk and ordered the sofa with the recliner chair. Let me tell you we were not disappointed! It is so comfortable. I agree that the color is more of a mushroom then brown. Which ends up being really neutral so it would match any space. The only thing that threw us off at first is the lever to recline is on the inside. Once you get used to it it's fine.
Also we did have it assembled in our home, the delivery men were AMAZING!”
Aug 18, 2020
AZEEZ YINUSA
Good Set
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“The set looks great in my living room. The set-up was relatively easy, except that the set only comes with 5 legs and there's no direction regarding which of the set the legs would be attached to and there are no pre-drilled holes for the legs, so the legs are not attached. 5 legs for 3 seaters. No idea how that would work.”
Jul 26, 2020
ERIN CLARK
Its amazing
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So comfortable! Love it! Colors are perfect!”
Jul 23, 2020
CARROLYN STEVENS
Best Couch
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I love this couch. Mostly because it is a real couch. It doesn't feel like a recliner. But if I feel like putting up my feet I can do it with a pull on the inside handle. The material is soft and puffy and so nice to sit on. The only thing I would add is a throw pillow behind my back so that I can sit up straighter. It does tend to lean back a bit and since I have a bad back I tend to start to hurt after a while. I found with a little pillow behind my back tends to make it much more comfortable to lounge for longer periods. I chose the tan grey color and I really love it in my home. Matches everything. The armrests are very plush and nice to rest your arms on. Very comfortable when you are reclined all the way in the sleeping position too. This is just what I was looking for, not one of those faux leather couches that wear out real fast. Workmanship on this couch is a keeper.”
Jun 23, 2020
SHELLEY STEEGER
Fantastic
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It's really comfortable, easy to clean up red smoothly, and my pets love it. It's so soft we fall asleep in it often.”
Jun 19, 2020
VIRGINIA DAVIS
Great!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love it. Very well made and very comfortable. The color is great. So soft. Would recommend.”
Jun 11, 2020
CRAIG BENDLE
Very comfortable and very nice quality. Would buy again in a heartbeat.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It is an amazing couch. It seats my family well and is very comfortable.”
May 29, 2020
TARA SCHUTT
It’s okay
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“It’s okay! But can tell it’s not gana hold up !”
May 27, 2020
SANDRA GLASS
Good
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“I like it. It could use a little more padding, but over all it's a good sofa.”
May 21, 2020
JASON WEMES
Amazingly comfy
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It was exactly what is showed in the picture and it is so comfortable absolutely love it.”
May 21, 2020
JODY BECKMAN
Great value and super comfortable!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“We love this couch! We have four kids so it’s perfect for our movie nights, everybody now has a comfy place to sit. The only reason I give it 4 stars is that there is no connection between the pieces, so they tend to move and separate from each other. I bought non-slip pads for two of them and that’s helping a lot, so I’m going to purchase some for the third piece as well. Not sure that this would even happen on carpet, we have laminate floors. I would recommend that the website update their pictures to better show the actual color, it’s quite a bit darker than the pics show. Luckily there were user photos so I knew this before I purchased. There was a tear in the back of the wedge, but the manager was so easy to work with and we came to a mutually beneficial agreement. Overall, we are very happy with our purchase and look forward to reclining in it for years to come!”
May 21, 2020
JACQUELINE HESSER
So comfy, the color is perfect.
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We love how comfy. Definitely recommend!!”
May 20, 2020
VIVIAN BACA
Good Sectional
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“It looks the same only larger than what it looks like in the picture. Same with the loveseat. We are having to wait until four weeks from the time we got the couch and loveseat to receive the wedge piece. I'm sure we'll be pleased.”
May 18, 2020
GARY CALLISON
Reclining sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Wasn’t sure about buying furniture online without being able to sit on it and make sure it was comfortable or would last....totally love this couch and the recliners that’s we purchased with it! Comfortable, color is as pictured and was very easy to put together!”
May 08, 2020
Phyllis Miller
Don't waste your money unless you are putting this in a roomwhere it won't be used much.
⭐ ⭐ ☆ ☆ ☆ (2/5)
“Nice to look at.. but does not hold up to daily use. The side of the couch I sit on has completely lost its shape and when I sit with the recliner up I can feel a support bar hit the small of my back. The recliner is also hard to put down. I am very disappointed in this couch. Oh.. did I mention I have had it less than a year and it's just me and my husband using it. Very sad.”
Apr 16, 2020
Ashton Amos
Great value!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“We have had the 3 piece sectional for about 5 months now and we love it! It’s firm but still comfortable so you know you’ll have many years of use out of it. It is a VERY large sectional if you’re unaware of the size. This is perfect for people who love to host! Overall HIGHLY recommend!!”
Oct 17, 2019
ROSETTA TAYLOR
Really now. I just like what i have
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“Soft and comfy”
Oct 15, 2019
Darlene Reynolds
Nicer than photo
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Really like my new sofa. Looks overly large when viewed on line, but it is just the right size and perfect fit for my living room.. Each end is a recliner. Cool. Wasn't certain of the color but it is a good match for the dining set I ordered.”
May 28, 2019
Lisa Olson
Perfect
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love, love it. Very comfy. Perfect for my family. Thank you!!”
May 26, 2019
Beautiful but
⭐ ⭐ ⭐ ☆ ☆ (3/5)
“The couch is beautiful, however some of the padding sits funny on the legs of the recliner leaving hard spots on some. Asked about it with a repair man and said that’s how they are.”
Jan 09, 2019
Great value
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I am real happy with my purchase.a Great deal and quality.”
Jun 23, 2018
This couch is great!
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“I bought this a few weeks ago. So far the family and friends enjoy it. Had to wake up guests as they fall asleep on it. The seat is stiff but the back and sides are so plush it supports you. Delivery was great although it didn't fit easily through the 32" doorway, as this comes completely assembled. It's longer than most recliners but my family is all 6' or longer so feet still hang off the end. I hope this holds up for many years.”
May 16, 2018