Customer Reviews (13)
FRANCISCO ESPINOSA
Damaged Sofa sleeper
⭐ ☆ ☆ ☆ ☆ (1/5)
“The sleeper sofa was delivered damaged. I have called and reported it to Ashley, but no resolution and no returned call.”
Feb 07, 2025
BRYAN BOOKER
Great Customer Service
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“1 Cushion was defective however customer service resolved the matter quickly to my satisfaction!”
Feb 02, 2025
TOMMIE GILL
Unhappy
⭐ ☆ ☆ ☆ ☆ (1/5)
“The guys scratch my floor when bring in the couch.”
Jun 16, 2024
Ian Frederick Flores
“We understand your concern and would be happy to investigate this for you. We were unable to locate your order with the information provided in your review. Please send us an email to ReviewFeedback@AshleyFurniture.com and in the subject line state “Attention Ian F” and in the body of the email include your order information as well as the city and state of the store you ordered from, if applicable. Thank you for choosing Ashley! We hope to hear from you soon.”
DEBORAH PAUL
Great sleeper sofa
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“the couch is family. cute comfortable and stylish. the mattress was thin but still very comfortable. no wires felt.”
Apr 13, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LEZLEA LIENEMANN
Lovely Sofa Sleeper
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Love this sofa. In sofa form it's very comfortable and soft. Tried out the sleeper. It's just like most sleeper sofas but wasn't as uncomfortable as most.”
Apr 06, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
LINDA BRISTOL
Delivery team was great
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“Delivery team was great”
Mar 25, 2024
Joseph Gibbs
“Thank you very much for your positive review! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear you are enjoying your product and thank you for being a valued Ashley customer!”
SHANA HARRIS
sofa leather
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“love this sofa worth every penny”
Oct 23, 2023
Jamarai Moore
“We appreciate your feedback, Shana! At Ashley, we bring you styles so you can build the home you envision. We are happy to hear that you are enjoying your purchase and thank you for choosing Ashley!”
CORINNA EVERSON
Nice couch, but get a better mattress.
⭐ ☆ ☆ ☆ ☆ (1/5)
“Pull out mattress is awful.”
Apr 15, 2025
KAREN MCKENZIE
Much better than a blowup bed!
⭐ ⭐ ⭐ ⭐ ☆ (4/5)
“It was comfortable enough for my husband and me to sleep on. It is a memory foam mattress, so it’s much better than the sleep sofa mattress of old, where you can feel the horizontal bar in the middle of the bed.”
May 12, 2025
Christian Deposoy
“Thank you for taking the time to leave us a review about your order. We're excited to be part of your home and all the memories you'll make. We would like to understand how we could've earned that last star from you? You can email us at solutions@ashleyfurniture.com with your order information and some further context. If you need assistance with anything, please reach out to us and we will be more than happy to speak with you. Thank you!”
ROBERT ARGUMEDO
Horrible service
⭐ ☆ ☆ ☆ ☆ (1/5)
“If you pay for a new product you shouldn’t be delivered damaged products and have a difficult time try to get it replaced”
Sep 26, 2025
JOHN MCLAUGHLIN
⭐ ⭐ ⭐ ⭐ ⭐ (5/5)
“So far, I am very happy. I bought the sofa online which went very well and the delivery service was right on time. They could’ve given us a phone call instead of us calling them however it went just a scheduled.”
Oct 06, 2025
JULIE THORNE
⭐ ☆ ☆ ☆ ☆ (1/5)
“It has a small tear in the leather. I filed a claim but haven’t received any customer service regarding this claim.”
Nov 22, 2025
Michael turley
Never buy Sleeper from Ashley
⭐ ☆ ☆ ☆ ☆ (1/5)
“Worst sleeper there is. I've bought many sofas from Ashley's and they've been great. But the sleepers are terrible quality. Also Buyer beware, after they drop it off, there's absolutely 0 returns. They say 30 days, but I tried it 3 days after drop off to return and they reject.”
Nov 26, 2025